I order from Full Compass all the time. They are an excellent company to deal with and send paper catalogs to your door (there is something about flipping through a paper catalog that just can't be beat). ;-)
I get two from B&H every year. I rarely look at them. The problem is that by the time they print it, none of the prices are accurate any more so they just say call. And many of the models have changed as well, so it's not all that helpful.
This is one place where I really prefer the immediacy of the net.
I bought my latest camera from Full Compass. At the time they offered the best price and fell all over themselves keeping me informed via email and phone calls of the status of my order, because I was in a hurry to receive it for a job.
I ordered my cam from Shawn Tallard at Full Compass, and would definitely order from him again.
Hi Paul, Full Compass has a retail shop of sorts, it's not a typical shop. It's more like many show rooms and a reception area. They just moved from Middletion to a much bigger place in Madison.
As far as SCS I have not been to their headquarters, and they are just down the shore line from me.
Kind of a coincidence -- I was in need of some mag-tape leader and splicing tape and found some at Full Compass just a couple of weeks ago. Hadn't heard of it before.
Reasonable prices on what I needed, but the shipping cost was pretty hefty -- $8.99 for an 82-ft spool -- not even on a reel -- of 1/4" splicing tape. The leader was out-of-stock, but at least I won't have to pay an additional shipping fee when it comes in.
Been buying from them for years. Since I live and work in NYC, I have an 8.5% price penalty on anything ordered from B&H (NYC & NYS sales taxes). Even if I need things in a hurry, overnight shipping from Full Compass is still cheaper. If I am not in a rush, then their prices are the best.
I've bought over 50k worth of audio and video gear from Full Compass over the last 15 years- cameras, microphones, mixers, outboard, you name it. Dealt exclusively with rep Martin Vire (x1179). I can categorically state that this guy will go to the wall every single time for his customers, and more importantly, he takes the time to learn your needs as a media producer and does not try to sell you something you don't need. He learns about you, finds your particular niche and its price point and works with that. He remembers the inventory of stuff you already have. For example, I'll say, "Martin, anything on special right now?" and he'll reply, "Well, we have some bad-ass Audio Technica tube mics on sale right now, but you've already got a lot of good mics already, so you don't need 'em." No hard sell. Many many times he was able to expedite an order during a critical deadline. One time, and he probably wouldn't want me to reveal this, I was ordering an XH-A1 kit in the evening on Dec 23rd, 2006 - a big package, camera, field recorder, mics, wireless microphone system, cables, cases, pretty much turn-key field setup. He says, "You'll probably want this before Christmas, right?" and I gulped and said, Well, ugh, sure, Martin, I guess, but I wouldn’t really want to pay the express shipping on that... And Martin says, "No problem- you are a loyal customer. Merry Christmas." Just like that. Big box arrived the next day. And on top of that, the wireless mics I ordered? He swapped out a Sennheiser 112 series for a 512 series for me, same price. They had been sitting in the warehouse from the previous year. I said, dude this is more than I ordered. Again, "Merry Christmas." A straight arrow. Very quality person, which I think reflects well on any company. And to stay with one retailer that long? Speaks volumes. I know I sound like a shill for Full Compass, but all I know is how well they have treated me, and I will proudly do business with them in the future.
They're located in my hometown, and I use them all the time. Prices are competitive, but their service and customer relations are top-knotch. If you're a repeat customer, they give you your own sales associate. They are also a full-service repair center for most of the major brands.
Full Compass is fantastic. I have been buying from them for years. Brian is correct about assigning customers a sales rep. I had one from the very first order years ago and he still works there. My last order from them was a little over a year ago when I bought my Sony EX. They are an authorized Sony dealer.