Dear Sony,
I have been using your product since version 11 and am currently running 13. Somewhere in the mix while running version 12 Nvidia had a driver update that (from what I now know) changed some pathing that broke your GPU accelerated rendering. I have since opened 3 tickets, offered to get you in contact with the Nvidia driver team (yes I know the guys) and your response has been nothing! I mean absolutely nothing. The last ticket took 14 days for you to respond to with the first canned response. I am beyond frustrated with you and your product. I have been in IT for 12 years and dealt with many vendors who have awful customer service, but you by far take the cake. How you haven't been sued by advertising GPU accelerated rendering and not supporting it I may never know. However pointless this forum post may be I still think people need to see it and maybe it will cause someone to buy Primer instead of this unsupported diamond in the ruff. I do love Vegas, I did love Vegas. It worked like a dream! My old GTX480's screamed when rendering videos. Then one day, poof, no GPU usage at all and that lovely little "No GPU available" showed up when trying to use the Sony codecs. I've now moved on to a GTX980 and it's even more badass then my GTX480's. It should render even faster! It has more VRAM for rendering goodness. Why? WHY? Will you not fix this? I see now that in your FAQ you at least admit that it is a problem, but you offer no time frame on a solution only stating some garbage about GPU rendering offering lower quality. What kind of complete BS is that? If you are not going to fix this feature it's high time you be honest with your customers and remove the words GPU acceleration from your advertising because IT'S A FLAT OUT LIE. There has been ample time and a full version release to fix this, but it hasn't been. I'm not sure who is running things over there, but someone needs to be fired.
Fix it.
- Sorry to the other forum members who had to read this rant. As you can tell I'm fed up with being lied to and ignored in official support tickets with this company.
For those who would like to know -
My Rig
I7 2600k @ 4.6ghz under water on an H100i
16gb DDR3 1600mhz
EVGA GTX980 Super Clocked
Raid 0 Intel 730 480gb SSD's.
Win 8.1
Nvidia Driver 347.88 (yes I know it's a few behind from current)
This thing should be a bloody rendering titan... but nope, limited to the CPU bottleneck.
I have been using your product since version 11 and am currently running 13. Somewhere in the mix while running version 12 Nvidia had a driver update that (from what I now know) changed some pathing that broke your GPU accelerated rendering. I have since opened 3 tickets, offered to get you in contact with the Nvidia driver team (yes I know the guys) and your response has been nothing! I mean absolutely nothing. The last ticket took 14 days for you to respond to with the first canned response. I am beyond frustrated with you and your product. I have been in IT for 12 years and dealt with many vendors who have awful customer service, but you by far take the cake. How you haven't been sued by advertising GPU accelerated rendering and not supporting it I may never know. However pointless this forum post may be I still think people need to see it and maybe it will cause someone to buy Primer instead of this unsupported diamond in the ruff. I do love Vegas, I did love Vegas. It worked like a dream! My old GTX480's screamed when rendering videos. Then one day, poof, no GPU usage at all and that lovely little "No GPU available" showed up when trying to use the Sony codecs. I've now moved on to a GTX980 and it's even more badass then my GTX480's. It should render even faster! It has more VRAM for rendering goodness. Why? WHY? Will you not fix this? I see now that in your FAQ you at least admit that it is a problem, but you offer no time frame on a solution only stating some garbage about GPU rendering offering lower quality. What kind of complete BS is that? If you are not going to fix this feature it's high time you be honest with your customers and remove the words GPU acceleration from your advertising because IT'S A FLAT OUT LIE. There has been ample time and a full version release to fix this, but it hasn't been. I'm not sure who is running things over there, but someone needs to be fired.
Fix it.
- Sorry to the other forum members who had to read this rant. As you can tell I'm fed up with being lied to and ignored in official support tickets with this company.
For those who would like to know -
My Rig
I7 2600k @ 4.6ghz under water on an H100i
16gb DDR3 1600mhz
EVGA GTX980 Super Clocked
Raid 0 Intel 730 480gb SSD's.
Win 8.1
Nvidia Driver 347.88 (yes I know it's a few behind from current)
This thing should be a bloody rendering titan... but nope, limited to the CPU bottleneck.