Graphics Drivers - should Vegas have dedicated threads for these?

merlin-beedell wrote on 10/24/2022, 3:07 AM

I recently tried using Corel Pinnacle Studio, but the 'scrub' was not working. It turns out that, despite frequent Intel Driver Updates, my graphics driver was old. After a full GPU driver delete and install, the problem was resolved - and now I see improvements in Vegas too.
This made me think that this Vegas Forum could have a new top category of 'Hardware & Drivers', where specific GPUs and common computer systems can be listed with feedback on user experience and solutions.

PS - The Corel support asked for the following:

... I require a copy of your MSINFO32 report and a WinAudit report from your Windows OS.

To generate the MSINFO32 report, please do the following:
1. Press Windows Key + R. The Windows key is located between the Ctrl and Alt keys.
2. Type msinfo32 and click OK.
3. While viewing the System Summary node go to File then Save (Please do not use Export).
4. Save your MSINFO32 report as msinfo32.nfo on your desktop for easy access (you may delete the file once you have attached it to support case and submitted the case).
5. Send the file as an attachment on your reply.

And they used these reports to say that others reported issues with the Graphis Driver that I had installed, and gave instructions on un-installing the current then installing the latest:

I have gone through system reports and noticed that an old Intel Iris Xe graphics driver is installed, there have been reports from other users that old Intel Iris Xe graphics driver causes such playback issues, please install latest graphics driver from link below.

https://www.intel.com/content/www/us/en/download/19344/738230/intel-graphics-windows-dch-drivers.html

Also, see the link to uninstall graphics driver - https://www.intel.com/content/www/us/en/support/articles/000005598/graphics.html

Comments

Reyfox wrote on 10/24/2022, 8:31 AM

That might be a good idea. A lot of times, drivers are released and some don't work properly. But with Vegas 18, you can check to see if you have the latest driver updates from within the software. Help>Check for Driver Updates.

But, I would also recommend keeping a previous working driver just in case there are other unexpected issues.

diverG wrote on 10/24/2022, 8:47 AM

+1 for keeping copy of working driver. Intel graphics in particular. Have been trialing Resolve and found QSV renders poor. An new update from intel worked wonders however back in Vegas Intel renders went at a snails pace. Rolling back the intel driver however restored the performance in both Vegas & Edius. Now Resolve has poor QSV performance but at least I know what works with what.