Hang when using Scrolling Media Generator

Kalvos wrote on 10/18/2023, 3:27 PM

When the credit roll tool is active, the program hangs when entering lines or saving (arrow/hourglass). If I try to "X" close it, it reports a background operation in progress. The Windows taskbar in fact shows an activity less than half done.

I'm assuming there must be a child window/dialog box somewhere waiting for a response, but I can't find it. I have to force-close the program with the Task Manager. When I restart it, it doesn't offer a backup copy.

If I restart, I still can't use the credit roll. Any clues?

Pro 21.0 build 108 (other info in sig)

 

 

 

 

Dennis

Vegas Pro Version 21.0 Build 108
Windows Pro 10.0 20H2 build 19042.1110
AMD Radeon R9 280

Processor    Intel(R) Core(TM) i7-5820K CPU @ 3.30GHz   3.30 GHz
Installed RAM    16.0 GB (15.9 GB usable)
System type    64-bit operating system, x64-based processor

 

maltedmedia.com/bathory

Comments

john_dennis wrote on 10/18/2023, 6:47 PM

@Kalvos

Follow the instructions in the video from this post to learn more information about your issue.

View Reliability History

Kalvos wrote on 10/18/2023, 8:32 PM

Thank you, but your link doesn't seem to relate to my issue, which is not crashing or typical freezing. The arrow-hourglass means a process is running, causing none of the windows to be accessible -- but the minimize/maximize/restore on the main program bar is working. Task Manager shows the program is running normally and the Windows taskbar shows a process waiting. That generally points to a child window or dialog box out of view or covered by something else. I had the issue in Finale some years ago and it turned out to be a child window covered up. It's also what happens when an install stops working and it turns out there's a dialog box under the installation window waiting for, say, a language choice (happened actually with the install of version 21 yesterday) -- but those boxes are accessible via ALT-TAB. Nothing reveals this child window. If I knew what it was, I could locate it and perhaps move something else out of the way.

 

Dennis

Vegas Pro Version 21.0 Build 108
Windows Pro 10.0 20H2 build 19042.1110
AMD Radeon R9 280

Processor    Intel(R) Core(TM) i7-5820K CPU @ 3.30GHz   3.30 GHz
Installed RAM    16.0 GB (15.9 GB usable)
System type    64-bit operating system, x64-based processor

 

maltedmedia.com/bathory

Kalvos wrote on 10/18/2023, 9:56 PM

Just in case, I ran CHKDSK from a command prompt; there are no errors on the drive that contains these .veg files. I also checked the save progress bar with its Cancel button. The button 'presses', but there's no resulting behavior. Same arrow/hourglass. That's all I've got.

Dennis

Vegas Pro Version 21.0 Build 108
Windows Pro 10.0 20H2 build 19042.1110
AMD Radeon R9 280

Processor    Intel(R) Core(TM) i7-5820K CPU @ 3.30GHz   3.30 GHz
Installed RAM    16.0 GB (15.9 GB usable)
System type    64-bit operating system, x64-based processor

 

maltedmedia.com/bathory

john_dennis wrote on 10/18/2023, 11:59 PM

@Kalvos

I'm not seeing your video track where the Credit Roll resides.

  1. Hit the Print Screen button
  2. Open Paint
  3. Strike Control+V
  4. Save As Screenshot.png
  5. Upload
Former user wrote on 10/19/2023, 2:25 AM

@Kalvos Hi, I don't think there's a 'child window', that msg just means Vegas is still doing something you asked it to do & you need to wait, I have very occasionally had that msg & either there's no solution or it rectifies itself if Vegas is left alone..

You need to update your Signature info, what CPU & amount of RAM do you have?

& your GPU AMD Radeon R9 280 is only 3GB which is under the recommended specs given bu Magix

PS. Testing the rolling credits, there's a significant spike when first played & GPU use is dominant as it loop plays, your GPU might be struggling, Taskmanager might look different with a PC with an intergraded GPU 🤷‍♂️

Kalvos wrote on 10/19/2023, 8:10 AM

"About" info below also added to sig. It's a little shy on specs (I built the machine in 2019), but my demands are pretty minimal -- mostly documenting my own music being performed with only title slides and no effects except crossfades, and a handful of tracks. (This was the first concert set since 2011 when I needed a credit roll, back in the Movie Studio days.)

Here's a full screenshot of the program. Task Manager shows the GPU pretty much idling when the credit roll is selected.


There's no CPU spiking and CPU use is moderate. Here's the Task Manager with Vegas playing the video in question, all tracks unmuted.

I gave this several tries to narrow it down.

  • Open project, save as..., no problem.
  • Select credit roll, save as..., no problem.
  • Play file across credit roll (default entries), save as..., no problem.
  • This behavior only occurs when the credit roll is selected and new text has been entered in it, and then I try to save the project or the auto-save engages. Saving stops every time at 33% with Vegas CPU usage at 0%.

Processor    Intel(R) Core(TM) i7-5820K CPU @ 3.30GHz   3.30 GHz
Installed RAM    16.0 GB (15.9 GB usable)
System type    64-bit operating system, x64-based processor
 

Last changed by Kalvos on 10/19/2023, 8:15 AM, changed a total of 1 times.

Dennis

Vegas Pro Version 21.0 Build 108
Windows Pro 10.0 20H2 build 19042.1110
AMD Radeon R9 280

Processor    Intel(R) Core(TM) i7-5820K CPU @ 3.30GHz   3.30 GHz
Installed RAM    16.0 GB (15.9 GB usable)
System type    64-bit operating system, x64-based processor

 

maltedmedia.com/bathory

john_dennis wrote on 10/19/2023, 9:06 AM

@Kalvos

If you create a Credit Roll in an empty Vegas project and save it to your Windows Desktop, does it exhibit the same issue?

Jack S wrote on 10/19/2023, 9:28 AM

@Kalvos Type your credit roll text into Titles and Text (or better still, ProType Titler) and use pan/crop keyframes to scroll it from bottom to top.

Last changed by Jack S on 10/19/2023, 9:28 AM, changed a total of 1 times.

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john_dennis wrote on 10/19/2023, 9:36 AM

An Aside

When making the Credit Roll match a desired time, you have to Control + Drag the end of the event. Your Credit Roll is repeating.

Kalvos wrote on 10/19/2023, 10:41 AM

Good call. No problem. It renders and saves properly. So that suggests something in my original file.

I went back to the original file, deleted all the track contents (leaving the tracks), and just added a credit roll as I'd done with the empty project. It hung again on save.

I went back to the original, deleted all the track contents, resaved (so the length is now default), reopened, and one by one deleted the empty tracks, added the roll, and saved. It hung until I deleted track 1.

I went back to the full original and only deleted track 1. Credit roll was fine. So something about track 1.

I went back to the original and dragged track 1 to the track 7 position. Followed the same credit roll process. It hung. So something about track 1's contents. It's an audio track which to my mind should have nothing to do with the credit roll.

I added a new audio track 8 at the bottom and copied track 7 to it. Credit roll was fine. Next step was to add the fx back into the audio track.

It all worked. Until I started to add more text to the credit roll! Then it hung up again on save.

I backed up before adding the audio fx. It must be one of them. I had only eFX_Reverb and Ozone 9 Elements.

I'll be back to you after I take a walk with my cat.

 

Last changed by Kalvos on 10/19/2023, 12:07 PM, changed a total of 1 times.

Dennis

Vegas Pro Version 21.0 Build 108
Windows Pro 10.0 20H2 build 19042.1110
AMD Radeon R9 280

Processor    Intel(R) Core(TM) i7-5820K CPU @ 3.30GHz   3.30 GHz
Installed RAM    16.0 GB (15.9 GB usable)
System type    64-bit operating system, x64-based processor

 

maltedmedia.com/bathory

john_dennis wrote on 10/19/2023, 11:12 AM

One option would be to:

  1. Create the Credit Roll as you want in another Vegas Pro project
  2. Render to Apple ProRes with alpha channel
  3. Insert the rendered Credit Roll ProRes file into your main project
  4. Forget the whole sordid incident.
Kalvos wrote on 10/19/2023, 12:02 PM

Thanks for sticking with me. My cat loves his daily walk along the brook and under the covered bridge.

It looks like Ozone Elements 9 is the culprit. Adding it to a track = hang at save with credit roll. Deleting it from a track = all good.

Since I like Ozone Elements, I'll follow your suggestion to render a separate Credit Roll. Not a real solution (I'll certainly forget this next time...) but maybe someone else reading this will know what's up with that combination.

Thanks again!

Dennis

Vegas Pro Version 21.0 Build 108
Windows Pro 10.0 20H2 build 19042.1110
AMD Radeon R9 280

Processor    Intel(R) Core(TM) i7-5820K CPU @ 3.30GHz   3.30 GHz
Installed RAM    16.0 GB (15.9 GB usable)
System type    64-bit operating system, x64-based processor

 

maltedmedia.com/bathory

RogerS wrote on 10/19/2023, 6:08 PM

I have Ozone Elements 9. What steps should I take to trigger a crash? Is it only tied to audio timed with credit rolls? Happy to test a sample veg with no media as well to diagnose.

Kalvos wrote on 10/19/2023, 7:49 PM

It's not a crash. It's a hang while waiting for a process to complete. You can follow the full thread above.

I create a 7-track file -- 1 with video/audio pair, 1 audio stereo audio only, 1 four-channel audio, adding Ozone 9 Elements and eFX Reverb to the audio-only track.

It was a long file (about 7 hours). Once all the files were synchronized, I created many titles. Finally, I created a credit roll at the end using the built-in function (the first one, the plain one on black).

Entering the text worked fine, but as soon as I tried to save the file, the program would hang waiting for a process to end.

After a lot of troubleshooting and eliminating one possibility at a time, I found that the Ozone 9 Elements on the stereo audio track would cause the hang every time.

That's it.

 

Dennis

Vegas Pro Version 21.0 Build 108
Windows Pro 10.0 20H2 build 19042.1110
AMD Radeon R9 280

Processor    Intel(R) Core(TM) i7-5820K CPU @ 3.30GHz   3.30 GHz
Installed RAM    16.0 GB (15.9 GB usable)
System type    64-bit operating system, x64-based processor

 

maltedmedia.com/bathory

RogerS wrote on 10/20/2023, 12:00 PM

The credit roll hangs my computer upon placing it on the timeline- no Fx or media needed. [Edit: upon a system restart it doesn't hang it anymore]

For Ozone I haven't had issues. I made a project with one video and one stereo audio and added Ozone Elements 9 and EFX Reverb to the track. While playing it back I changed as many settings I could on the Ozone Elements.

I selected and looped different sections and let it play. Then I saved the file.

I wasn't able to trigger a crash. Note that both are VST2 files, were you using VST2 or 3? Can Ozone cause VEGAS to hang with nothing else on the timeline?

[Edit: having Ozone Elements 9 open while trying to add a *new* credit generator slows the system to a crawl and it appears to hang upon autosave]

Last changed by RogerS on 10/20/2023, 1:19 PM, changed a total of 1 times.

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Try the
VEGAS 4K "sample project" benchmark (works with VP 16+): https://forms.gle/ypyrrbUghEiaf2aC7
VEGAS Pro 20 "Ad" benchmark (works with VP 20+): https://forms.gle/eErJTR87K2bbJc4Q7

Kalvos wrote on 10/20/2023, 2:06 PM

Ozone 9 Elements is VST3. eFX_Reverb is VST2. I presently have Ozone 9 on only one audio track and eFX_Reverb on the master track.

I can't answer your question about hanging, though. I have generally had very good luck with Vegas Pro (which I've used all the way back to the first version of Sonic Foundry VideoFactory, where one video project archive spanned 42 CDs in RAR spans).
 

Dennis

Vegas Pro Version 21.0 Build 108
Windows Pro 10.0 20H2 build 19042.1110
AMD Radeon R9 280

Processor    Intel(R) Core(TM) i7-5820K CPU @ 3.30GHz   3.30 GHz
Installed RAM    16.0 GB (15.9 GB usable)
System type    64-bit operating system, x64-based processor

 

maltedmedia.com/bathory

RogerS wrote on 10/20/2023, 2:41 PM

Thanks for the details. For me it seems the save (autosave or no) is what triggers an unrecoverable hang. Hopefully we can get this resolved as I like doing audio work in VEGAS and the VST engine has improved over the last year.