Exactly my point. When someone calls or emails me, I make it a point to get back to them that same day. 2 months and no response? I don't get to tell my customers "Sorry, I'm trying to decide whether to wait for Sony to fix this, or whether to restart your entire project in an older version of the NLE I am most comfortable with."

The sad thing is that GPU accl is a hit or miss causing crashes and isn't optomized for everything.

Just yesterday I did a render of 10 minutes to a wmv with GPU on and 8 bit color. It took almost 40 minutes. Then I wanted to see it in 32 bit and nothing but crash crash crash so I turned GPU off and the dang thing rendered in 12 minutes.

Sad thing is I have to render to see if my edits are working because my preview frame rate goes from good to snails pace.

On top of that I had a bunch of crashes yesterday and after a while figured out that Vegas was running multiple instances of itself i.e. not closing after the crash.

Oh then there were the nested files, one wouldn't bring in the audio and after an hr of fumbling I finally just rendered it out and put it in the timeline.

New Sony motto: "Sony make.believe it works.....because it won't" or "Get creative...find some workarounds"

My support ticket has now been in over 2 months. On initial submission I got an automated email stating that due to the popularity of Vegas 11 there may be a delay in responding. Perhaps it should have said that due to the amount of issues and support requests they were getting they may not bother responding in the hope I go away!

I do hope there is a final fix before 12 is released - I will continue using Vegas as I have used it since the start of my video editing days, but I will have a bitter taste in my mouth....

"I got an automated email stating that due to the "
'Popularity' is an interesting way to state the issue.

Perhaps some of the employees are not software engineers but spin doctors.

Maybe what they meant to say was "Due to the popularity of the Vegas 11 Support Ticket process" responses will be delayed.

Just a heads up, you can save as and do an EDL from Vegas 11 and then open that in Vegas 10 and it should preserve a decent bit of your work and let you transfer to an earlier version.

Dave

I've had better luck moving projects between different versions of Vegas using the Vegas example scripts to Export and Import a project using XML.

I appreciate both of those, but the MAIN problem is that Vegas 11 just completely stopped stabilizing. Since the stabilization plugin functions differently at how it is applied, suddenly failing to work completely cripples the project. There is no way to get it to work, nothing has changed about my build, just suddenly it stopped working. So I have completely abandoned 12 and will be putting it on ebay later tonight. Too busy re-stabilizing an hour long project in 10. Atleast it works. GPU acceleration on the timeline is not worth this. Not to mention all the audio work I'm having to redo, color correction, so forth. Atleast the 'editing' is done... HA!

I did a little poking around yesterday and learned Sony Software as of 2011 employs 80 people down from 110 a few yrs previous. Also as of yesterday they had 4 software postions that had opened within the last month. Two of those are Senior Software Engineers.

Unfortunately, in my experience, when they start cutting staff, it is almost always a $$ issue and usually the first thing to take the hit is "customer support" since that does not provide short term $$ returns (IR&D also goes in the garbage). Sadly, most of the companies I have seen go that route are now gone (and the new management brought in to "increase the profit" (which did so by cutting support and development) have moved on to the next slash and burn job claiming how much they increased the profit at the last company). The current management style of the new "mover and shaker" wonder managers seems to be all about the short term (since they don't expect to be there for the long haul). Not responding to loyal current customers AT ALL is very bad business in the long term. Once you lose the loyal customer base, they don't come running back the next morning when you tell them "all is better now ... trust us (again)".

mikey