I've been trying to help my friend install version HD 11 since I also use it. However, whenever he clicks the "Install" button on the install directory page it goes to this:
ERROR: -2147163964 occurred during installation
already exists.
I've tried searching the error code and found nothing useful. However, a page that we hoped wold help us allowed us to find the installation logs. I compared mine with his and noted some differences:
He had "CSetupWorkerThread: LaunchProcess return code (1603)"
while I had "CSetupWorkerThread: LaunchProcess return code (0)".
He had:
CSetupWorkerThread: ACTIONSTART Action 21:58:06: ProcessComponents. Updating component registration
CSetupWorkerThread: INSTALLMESSAGE_INFO Action start 21:58:06: ProcessComponents.
CSetupWorkerThread: INSTALLMESSAGE_ERROR Object already exists.
CSetupWorkerThread: INSTALLMESSAGE_INFO Action ended 21:58:06: ProcessComponents. Return value 3.
... (a section of output details displays and then displays the same error from the install window)
(which ends abruptly)
While I had:
CSetupWorkerThread: ACTIONSTART Action 20:49:37: ProcessComponents. Updating component registration
CSetupWorkerThread: INSTALLMESSAGE_INFO Action start 20:49:37: ProcessComponents.
CSetupWorkerThread: ACTIONSTART Action 20:49:56: GenerateScript. Generating script operations for action:
CSetupWorkerThread: Updating component registration
CSetupWorkerThread: INSTALLMESSAGE_INFO Action ended 20:49:56: ProcessComponents. Return value 1.
... (things go normally and the installation logs successful completion)
A little bit after the "Return value 3" part of my friend's log, this shows up:
CSetupWorkerThread: INSTALLMESSAGE_INSTALLEND
CSetupWorkerThread: INSTALLMESSAGE_INFO Property(S): InstallMode = Complete
Designating the install has ended in failure and stops installing anything.
I'll be putting Pastebins of our Skype conversation and logs here for anyone who can understand and help us. I hope the information I put here helps you!
Skype conversation: http://pastebin.com/tqtuZWg5
My friend's installation logs (unsuccessful): http://pastebin.com/RRXz3ZCj
My installation logs (successful): http://pastebin.com/AjnEy6Ji
I hope I've provided enough details. If not I can reply to this post later once I receive the extra details from my friend. Good luck/thanks in advance!
ERROR: -2147163964 occurred during installation
already exists.
I've tried searching the error code and found nothing useful. However, a page that we hoped wold help us allowed us to find the installation logs. I compared mine with his and noted some differences:
He had "CSetupWorkerThread: LaunchProcess return code (1603)"
while I had "CSetupWorkerThread: LaunchProcess return code (0)".
He had:
CSetupWorkerThread: ACTIONSTART Action 21:58:06: ProcessComponents. Updating component registration
CSetupWorkerThread: INSTALLMESSAGE_INFO Action start 21:58:06: ProcessComponents.
CSetupWorkerThread: INSTALLMESSAGE_ERROR Object already exists.
CSetupWorkerThread: INSTALLMESSAGE_INFO Action ended 21:58:06: ProcessComponents. Return value 3.
... (a section of output details displays and then displays the same error from the install window)
(which ends abruptly)
While I had:
CSetupWorkerThread: ACTIONSTART Action 20:49:37: ProcessComponents. Updating component registration
CSetupWorkerThread: INSTALLMESSAGE_INFO Action start 20:49:37: ProcessComponents.
CSetupWorkerThread: ACTIONSTART Action 20:49:56: GenerateScript. Generating script operations for action:
CSetupWorkerThread: Updating component registration
CSetupWorkerThread: INSTALLMESSAGE_INFO Action ended 20:49:56: ProcessComponents. Return value 1.
... (things go normally and the installation logs successful completion)
A little bit after the "Return value 3" part of my friend's log, this shows up:
CSetupWorkerThread: INSTALLMESSAGE_INSTALLEND
CSetupWorkerThread: INSTALLMESSAGE_INFO Property(S): InstallMode = Complete
Designating the install has ended in failure and stops installing anything.
I'll be putting Pastebins of our Skype conversation and logs here for anyone who can understand and help us. I hope the information I put here helps you!
Skype conversation: http://pastebin.com/tqtuZWg5
My friend's installation logs (unsuccessful): http://pastebin.com/RRXz3ZCj
My installation logs (successful): http://pastebin.com/AjnEy6Ji
I hope I've provided enough details. If not I can reply to this post later once I receive the extra details from my friend. Good luck/thanks in advance!