Help required why Vegas Pro 20 keeps crashing

AmazingM wrote on 12/21/2023, 3:04 AM

With hardly any media on the timeline. Vegas Pro 20 mostly freezes to the "white-out" screen while only open for a max of a couple of minutes each time, sometimes with no media on the timeline. Graphic driver is latest Nvidia But this crash was happening before the driver was updated.... File: C:\Users\Lee\AppData\Local\VEGAS Pro\20.0\fileio_x64.log File: C:\Users\Lee\AppData\Local\VEGAS Pro\20.0\persist.prefs File: C:\Users\Lee\AppData\Local\MAGIX\FileIO\1.0\So4HardwareDetectionError.log File: C:\Users\Lee\AppData\Local\MAGIX\FileIO\1.0\So4HardwareDetectionOutput.xml File: C:\Users\Lee\AppData\Local\VEGAS Pro\20.0\dx_video_grovel_x64.log File: C:\Users\Lee\AppData\Local\VEGAS Pro\20.0\svfx_video_grovel_x64.log File: C:\Users\Lee\AppData\Local\VEGAS Pro\20.0\ocio_x64.log File: C:\Users\Lee\AppData\Local\VEGAS Pro\20.0\dx_grovel_x64.log File: C:\Users\Lee\AppData\Local\VEGAS Pro\20.0\vst_grovel.log File: C:\Users\Lee\AppData\Local\VEGAS Pro\20.0\vegas_script_x64.log File: C:\Users\Lee\AppData\Local\VEGAS Pro\20.0\gpu_video_x64.log File: D:\Felix Habida video BU\Untitled_0001.veg File: C:\Users\Lee\AppData\Local\VEGAS Pro\20.0\hub.log File: D:\Felid Navida\Felix Navida2.veg File: D:\Felid Navida\Felix Navida2_0001.veg File: D:\Felid Navida\Felix Navida2_0002.veg File: D:\Felid Navida\Felix Navida2_0003.veg Problem Description Application Name: VEGAS Pro Application Version: Version 20.0 (Build 411) Fault Process Details Process Path: C:\Program Files\VEGAS\VEGAS Pro 20.0\vegas200.exe Process Version: Version 20.0 (Build 411) Process Description: VEGAS Pro Process Image Date: 2023-06-12 (Mon Jun 12) 10:23:12

Comments

Dexcon wrote on 12/21/2023, 4:09 AM

Many of the error report items involve File I/O. With that in mind, could you please upload a screenshot of the File I/O window (Options/Preferences/File I/O (tab), also the Video tab in Options/Preferences, as well as detailed information about your computer including the CPU type/build, RAM, GPU model and please specify the driver build number - plus anything else requested in Point C of https://www.vegascreativesoftware.info/us/forum/important-information-required-to-help-you--110457/

From the error report, you have Vegas Pro 20 build 411 which is the last released build of VP20.

AmazingM wrote on 12/21/2023, 9:15 PM

Seasons Greetings Dexcon and thanks for your reply
Here is the required info

Windows 10Pro 64bit
Version 10.0.19045

Processor Intel(R) Core(TM) i9-10900F CPU @ 2.80GHz, 2808 Mhz, 10 Core(s), 20 Logical Processor(s)

Ram 32GB

GPU Nvidia RTX 2060 Super 8GB GDDR6
Driver 546.33

Motherboard AsRock Z590 Extreme

Information from Vegas Crash report

C:\Users\Lee\AppData\Local\VEGAS Pro\20.0\fileio_x64.log

C:\Users\Lee\AppData\Local\VEGAS Pro\20.0\persist.prefs

C:\Users\Lee\AppData\Local\MAGIX\FileIO\1.0\So4HardwareDetectionError.log

C:\Users\Lee\AppData\Local\MAGIX\FileIO\1.0\So4HardwareDetectionOutput.xml

C:\Users\Lee\AppData\Local\VEGAS Pro\20.0\dx_video_grovel_x64.log

C:\Users\Lee\AppData\Local\VEGAS Pro\20.0\ocio_x64.log

C:\Users\Lee\AppData\Local\VEGAS Pro\20.0\dx_grovel_x64.log

C:\Users\Lee\AppData\Local\VEGAS Pro\20.0\vst_grovel.log

C:\Users\Lee\AppData\Local\VEGAS Pro\20.0\vegas_script_x64.log

C:\Users\Lee\AppData\Local\VEGAS Pro\20.0\gpu_video_x64.log

C:\Users\Lee\AppData\Local\VEGAS Pro\20.0\hub.log

D:\Felix Habida video BU\Untitled_0001.veg

D:\Felix Habida video BU\Untitled_0002.veg

Problem Description

Application Name: VEGAS Pro

Application Version: Version 20.0 (Build 411)

Fault Process Details

Process Path: C:\Program Files\VEGAS\VEGAS Pro 20.0\vegas200.exe

Process Version: Version 20.0 (Build 411)

Process Description: VEGAS Pro

Process Image Date: 2023-06-12 (Mon Jun 12) 10:23:12

RogerS wrote on 12/21/2023, 10:19 PM

The OPs driver is fine, 460.xx was from a few years back and is outdated. (2080 Super user myself).

MediaInfo doesn't give a hint as to the problem, just 8 bit constant framerate AVC.

My guess is it's a problem with NVDEC and this media. You could try setting hardware decoder to none in file io or turn on legacy AVC decoding and see if it helps. The developers appear to be working on the video engine and GPU support so hopefully reliability will improve for NVIDIA users.

AmazingM wrote on 12/21/2023, 10:29 PM

Thanks for your feedback marky-y

Yessss but I use and have always used Game drivers (as I also have racing sim software on this computer). I have never had any issues using game drivers before with Vegas Pro and I have used all versions of Vegas from the very first version by Sonic Foundry. A Studio driver is what I understand to be an older version of a Game driver... is that still true? So, is it then absolutely recommended to only use Studio Nvidia drivers with Vegas? As a matter of interest does AMD have special "studio" video editing drivers for their GPU's??

AmazingM wrote on 12/21/2023, 10:36 PM

Thanks RogerS for you feedback too

The crash(s) also happen with other media too ...mmmmm. I will try what you have recommended and see if that works.

Cheers

RogerS wrote on 12/21/2023, 11:58 PM

Is the other media also AVC or something else?

AmazingM wrote on 12/22/2023, 1:56 AM

RogerS

Have tried all your suggestions but still Vegas crashes,so it appears it may not to be a Nvidia issue....

j-v wrote on 12/22/2023, 5:16 AM

@AmazingM
Can you give a screenshot of your Help/Check for Driver Updates?

AmazingM wrote on 12/22/2023, 5:30 AM

Hi j-v I am happy to do that as soon as I get back on my computer which will be tomorrow morning my time. As a note I have never used that check for driver updates in Vegas as I install all latest driver independent of Vegas Pro. I get notified by DDU driver software and always do a clean install of drivers via this great piece of software..

RogerS wrote on 12/22/2023, 12:03 PM

Thanks for your feedback marky-y

Yessss but I use and have always used Game drivers (as I also have racing sim software on this computer). I have never had any issues using game drivers before with Vegas Pro and I have used all versions of Vegas from the very first version by Sonic Foundry. A Studio driver is what I understand to be an older version of a Game driver... is that still true? So, is it then absolutely recommended to only use Studio Nvidia drivers with Vegas? As a matter of interest does AMD have special "studio" video editing drivers for their GPU's??

If the version number is the same there is no difference between studio and gaming driver. The studio one is updated less frequently and in theory better tested.

AMD has similar Pro drivers though they've had plenty of bugs.

RogerS wrote on 12/22/2023, 12:08 PM

RogerS

Have tried all your suggestions but still Vegas crashes,so it appears it may not to be a Nvidia issue....

In that case put file io on defaults and try replacing the media.

I use Shutter Encoder to convert to output format AVC using x264 and then replace the media in VEGAS. You can also do this with multiple files and "swap video files" in the media pool

AmazingM wrote on 12/24/2023, 8:33 PM

j-v here is the screenshot

RogerS wrote on 12/25/2023, 2:03 AM

Screenshot says you are on the latest driver.

AmazingM wrote on 12/25/2023, 4:01 AM

YUP...Even with previous drivers Vegas Pro 20 crashed. For those with a lot more knowledge than me does the Pro 20 error report (image) that I added at the start of this thread give any clues on what the issue could be?

jetdv wrote on 12/25/2023, 7:19 AM

@AmazingM, on the File I/O tab, try changing the "Hardware decoder to use" to NOT be nVidia.

RogerS wrote on 12/25/2023, 2:09 PM

YUP...Even with previous drivers Vegas Pro 20 crashed. For those with a lot more knowledge than me does the Pro 20 error report (image) that I added at the start of this thread give any clues on what the issue could be?

No it doesn't give a clue to us.

Did you try reencoding the media? That's my best guess as how to get VEGAS to edit well. Try x264 through Shutter Encoder.

AmazingM wrote on 12/26/2023, 7:54 PM

jetdv and RogerS. Thanks, I will try your suggestion(s) separately to see what happens and let you know the outcome(s)