Help with Blackmagic Design Intensity Pro card

dtudela wrote on 4/10/2013, 4:53 PM

Hello,

Just installed a "BlackMagic-design Intensity Pro" card for my Windows 7 64-bit system. The box arrived today with no CD inside--only an empty CD sleeve and no paperwork or instructions. However, I did install the card making sure I wore an anti-static wristband--so no issues there. It appeared to install correctly. Windows reported a successful installation. The message was:

Intel(R) 7 Series/C216 Chipset Family PCI Express Root Port 3 installed successfully.

VP 12 does not see the card.
In Preview device when I select Blackmagic Design Decklink the message is:

Device unavailable
This device supports audio playback

In Device Manager under Sound, video and game controllers
High Definition Audio Device
Realtek High Definition Audio

Don't know if it's relevant in "Control Panel" under Sound:
Digital Audio (HDMI)
2-High Definition Audio Device
Not plugged in

Panasoniv TV
High Definition Audio Device
Realtek High Definition Audio

I'm thinking there should have been an installation CD or an instruction manual. It's hard to believe it's plug and play with "zero" instructions. I haven't tried to contact anyone just yet since it is after business hours. I will try tomorrow but not expecting a great deal of help.

Without a manual or CD etc., I am at a loss as how to troubleshoot. Are there drivers I need to install, etc? I know some of you are using this card very successfully and I am hoping perhaps someone can offer troubleshooting tips.

Thanks,
--Darrell

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Comments

dtudela wrote on 4/13/2013, 11:08 AM

@Tom Pauncz

Where in Preview Device did you find the option to change from 10-bit to 8-bit processing? I don't see an option to check properties.

Tom Pauncz wrote on 4/13/2013, 11:18 AM

Darrell,
The Intensity Pro card has to be seen and be selected as the preview device before you can see that option.

It's not available when the preview device is something else.
Tom

Wolfgang S. wrote on 4/14/2013, 5:50 AM

For me it was a driver issue. I had the older Blackmagic driver 9.0.0 installed - have yet updated to the latest driver 9.7.1., and now it works also with build 563.

Even if I have to state that 1080 50p projects work fine with a 720 50p preview only (not 1080 50i, I do not see any reason for that but that is what I see here).

Seems that older driver like 9.0.0 works only with the older dll.

dtudela wrote on 4/14/2013, 8:37 AM

Well its looks like I've reached the end of my rope here. I am now convinced that my MOBO will not work with BMD. If "Device Manager" doesn't see the card then it's not there. I've installed the BMD card in all available slots with no results. Only on one occasion did it appear briefly and then it was gone. Just for "Yuks & Giggle" yesterday I went through the entire routine again of shuffling the BMD card--same results.

I'm satisfied that I made every reasonable effort to resolve the issues, so now moving on! The upside is I am smarter today than when I started this thread. Disappointed yes. Stressed NO. Thanks to everyone for your help and suggestions.

--Darrell