Here's The Epilogue

lajeffk wrote on 9/28/2007, 12:27 PM
As I have every day since buying the upgrade, I once again dialed the Sony Creative Software 800 number this afternoon (taking care to steer clear of the lunch period, when Sony takes no calls, and the central time zone closing-time). This afternoon, for the first time in 48 hours, I was able to reach a very nice human, who--

1. Was able to retrieve my serial numbers and e-mail them to me.

2. Was unaware of any recording on the company's phone lines telling of a "company holiday."

3. Was unaware of any "company holiday," although he did mention a "training meeting."

4. Promised to actually take action to get someone to remove the offending recording from Sony Creative Software's phone lines.

By the way, on the day this all started, I used the CONTACT US section of the website to send SCS an e-mail alerting it to the problem. Other than an automated "We got your e-mail" response, I still have had no reply to that e-mail.

So for me, all's well that ends well. Here's what I think we've learned: before buying any of Sony's fine products (no sarcasm there--the products themselves are uniformly excellent) from a Sony website, be sure you consult the Secret Sony Holiday Calendar, which is, apparently, secret even from some Sony employees.

Have a good weekend, all.

Comments

jrazz wrote on 9/28/2007, 1:34 PM
Since I have been using Vegas (since V4) I have always bought direct from Sony and have never had the problem you have had (or any for that matter in regards to orders). Seems like a fluke, Hopefully it won't happen again to you, but I find Sony's site very trustworthy in those regards.

j razz
rmack350 wrote on 9/28/2007, 5:24 PM
I've always received email with the serials within about an hour, but bad things do happen sometimes.

As Spot spelled it out, he was able to call and get right through, using a number on this website.

Rob Mack
krew wrote on 9/28/2007, 7:41 PM
"Here's what I think we've learned: before buying any of Sony's fine products (no sarcasm there--the products themselves are uniformly excellent) from a Sony website, be sure you consult the Secret Sony Holiday Calendar, which is, apparently, secret even from some Sony employees."

No, I don't think "we've" learned that. Speaking for myself what "I've" learned after purchasing many products from Sony's website over the years is that I've had uniformly excellent experiences.
Spot|DSE wrote on 9/28/2007, 9:30 PM
To clarify, after speaking with Eric on the phone today (FWIW, it was informative going through the normal channels), he was emphatic that at no point in the past two weeks has there been any holiday, time off, closure, etc that have affected normal business hours.
I took the time to make the call, because the accusations made are fairly severe. I wanted to know for myself.
Now I do.
I didn't use the 800 number, because your first post said you'd "called every number on the contact page.
There are only two numbers.
RexA wrote on 9/29/2007, 12:22 AM
I didn't use the 800 number, because your first post said you'd "called every number on the contact page.
There are only two numbers.
----

The page I am looking at now, from links at the top of this forum, shows:
800.577.6642, 608.204.7680
608.256.5555
800.221.6678
and
608.256.3133 which is way down at the bottom under "Reception"

I didn't try any of them at this point, but the last one (which worked for Spot) would have been the last one I would have tried.
JJKizak wrote on 9/29/2007, 5:43 AM
I have purchased a lot of Sony stuff ever since the purchase of Sonic Foundry stuff and cannot recall ever having any problems with serial numbers other than "1" "i" "l" "0" "o" "E" mail font conversion problem.
JJK