House of Mirrors with Boris Graffiti installation

earthrisers wrote on 8/8/2007, 2:37 PM
I updated from the previous release (full version) of Boris Graffiti, to the current Release5.

I installed it from the CD that Boris sent me, and tried to use the product, and got a screen asking for my registration code.

I don't have any registration code -- Boris never gave me one. I tried the one I got with the previous version, but that gets rejected as invalid.

I tried to register the product, but that process asks me for my serial number. The installation booklet says the serial number is printed on the inside front cover. That isn't true. There's no serial number to be found on any of the materials Boris sent me.
I tried to use the serial number from the previous release -- rejected as invalid.

I reported the problem to Boris last week -- Support line phone recording says "Someone will get back to you promptly." It's five days later, and I'm eagerly waiting to learn their definition of "promptly".

Just venting here... apologies for wasting your time, if you've read this far.

Comments

kentwolf wrote on 8/8/2007, 3:47 PM
I know when I upgraded from Red 3 to 4, I also received no new registration code. I was finally (days later) told by Boris that I should use the one with the last version...and the guy was pretty rude about it, like I should have known. This did work.

I know with their download products, nothing but problems with registration codes. Download products require a unique-to-right-this-moment code; no fixed codes. The physical CD versions have worked well for me though.

Their customer service I have found to be nowhere the service they had just a few years ago. Don't know what happened, but something definitely did, in my opinion.

Boris FX is the only people who can help with something like this.
earthrisers wrote on 8/8/2007, 3:50 PM
...went the online support request form route, after getting no luck via telephone. The online folks responded pretty quickly, and now I have my treasured registration number.