How do I free up an activation for Vegas when previous PC is dead?

Weatherby-Fartman wrote on 2/20/2021, 10:26 PM

I don't know if this is the right place to ask this. Honestly I am overwhelmed right now and a little confused by Magix's site.

I had my SSD fail on me last night and I lost a whole mess of stuff. I bought Vegas 14 a few years back and I believe it lets you activate the same license on two computers, but that's all. So I think getting back up and running again shouldn't be a problem, but I'm paranoid about this happening again and being out of activations. I know in some license based programs you would deactivate through the program itself or through the website you registered through in order to free up an activation to use elsewhere, but since I cannot access that drive and there doesn't appear to be a way to do this through the Magix site, I'm a bit at a loss as to how to get the currently used activation back.

Windows 10 PC, by the way. If that's important to this.

Can anyone advise me on how to go about this?

Comments

Dexcon wrote on 2/20/2021, 11:16 PM

I sympathise with you - its terrible when a C drive fails. I've been there a couple of times over the years.

Fortunately, its easy to de-activate your current activations. If you go to your My Account on MAGIX's website and the to My Products, you will find all your registered products listed along with the activations for each product accessible via the Show More Details link under each product's serial number. Each activation will have a link to enable a de-activation of that activation.

Weatherby-Fartman wrote on 2/20/2021, 11:33 PM

I sympathise with you - its terrible when a C drive fails. I've been there a couple of times over the years.

Fortunately, its easy to de-activate your current activations. If you go to your My Account on MAGIX's website and the to My Products, you will find all your registered products listed along with the activations for each product accessible via the Show More Details link under each product's serial number. Each activation will have a link to enable a de-activation of that activation.

I've gone to this page but no such link appears under the serial number to Vegas. It does for the music editing software but not Vegas.

I did just notice double checking that page that it's Vegas 11, the upgrade to 14 must have been some free thing at some point, but since 11 is how it was purchased, 11 is how it's listed.

Dexcon wrote on 2/21/2021, 12:17 AM

Vegas Pro up to 13 (so including VP11) were released under Sony ownership and registration data was transferred from Sony to MAGIX at the time of the sale hand-over. Sony activations operated under a different process that allowed many activations but only up until a certain limit was reached. This still apples today with VP13 and earlier. The only way to resolve the activation issue was, and still is, to contact MAGIX support and request for the activation count to be reset back to zero.

Vegas Pro 14 was the first VP version released by MAGIX - and that was in 2016. There was never a free legal version of VP14 from MAGIX that I have ever been aware of. At the time, MAGIX offered upgrade pricing from Sony VP versions to VP14 in the same way as still occurs on the release of a new version.

Did you happen to register and activate VP14 to another MAGIX account using a different email address? Registration and activation with MAGIX must have occurred in order for VP14 to work beyond the lime limited trial mode.

As a last resort, if you have the serial number for VP14, you should contact MAGIX support via their contact process and provide the SN as well as any other purchase information that you might have (e.g. order number. date of purchase, and so on) and see if support can track the VP14 activation issue down for you.

If all the above comes to zero, your option may be limited to purchasing Vegas Pro 18 which is the current version. You may be eligible for upgrade pricing if your Vegas Pro 11 has not already been used to upgrade to a later version of Vegas Pro. As part of the upgrade purchase process, there will be provision for you to code in your VP11 SN so the system can check your eligibility for upgrade pricing. If your earlier VP14 purchase was via upgrade pricing from your VP11 SN, you will now be unlikely to obtain the upgrade price.

Weatherby-Fartman wrote on 2/21/2021, 12:56 AM

Vegas Pro up to 13 (so including VP11) were released under Sony ownership and registration data was transferred from Sony to MAGIX at the time of the sale hand-over. Sony activations operated under a different process that allowed many activations but only up until a certain limit was reached. This still apples today with VP13 and earlier. The only way to resolve the activation issue was, and still is, to contact MAGIX support and request for the activation count to be reset back to zero.

Vegas Pro 14 was the first VP version released by MAGIX - and that was in 2016. There was never a free legal version of VP14 from MAGIX that I have ever been aware of. At the time, MAGIX offered upgrade pricing from Sony VP versions to VP14 in the same way as still occurs on the release of a new version.

Did you happen to register and activate VP14 to another MAGIX account using a different email address? Registration and activation with MAGIX must have occurred in order for VP14 to work beyond the lime limited trial mode.

As a last resort, if you have the serial number for VP14, you should contact MAGIX support via their contact process and provide the SN as well as any other purchase information that you might have (e.g. order number. date of purchase, and so on) and see if support can track the VP14 activation issue down for you.

If all the above comes to zero, your option may be limited to purchasing Vegas Pro 18 which is the current version. You may be eligible for upgrade pricing if your Vegas Pro 11 has not already been used to upgrade to a later version of Vegas Pro. As part of the upgrade purchase process, there will be provision for you to code in your VP11 SN so the system can check your eligibility for upgrade pricing. If your earlier VP14 purchase was via upgrade pricing from your VP11 SN, you will now be unlikely to obtain the upgrade price.

Thank you for this. I had somehow (for some reason) convinced myself that I had some kind of weird upgrade from 11 to 14. I think I did buy it at the upgrade price, but I associated it with another e-mail address. I was able to get into that account just now and sure enough, the Vegas 14 license was there with the option to deactivate it on the broken PC.

I think that takes care of that then. Thank you for the help!

edit: Actually, now that I think about it some more, I *think* Vegas 14 was in a Humble Bundle and the price was so good that there was no reason to stick with 11. That might be why it's on a different e-mail, since that one is associated with my Humble account.

Dexcon wrote on 2/21/2021, 1:04 AM

That's really good news. I'm very happy for you that the problem has been solved. And thanks for letting us know the outcome.