How to reach support when an error gives no PRS

Cornico wrote on 10/15/2016, 4:11 PM

I can't reach support via https://support2.magix.com/customer/nl/vegas/form because I have to choose something at Select your Product.

Nothing can be choosen

If I 'll try to send this support ticket, it can not be sent because I have to choose there something, but I have no choise. And this is the result by sending

Comments

set wrote on 10/17/2016, 4:31 AM

Let me forward this to one of forum developers... hopefully this issue can be fixed ASAP.

(@Forum developers - I private-messaged m2016)

The only solution right now is to use German or standard English: https://support2.magix.com/customer/en/vegas/form

*edit: change link by inserting en to make sure it reach the site in English

set wrote on 10/17/2016, 6:28 AM

Whops... sorry - so, it auto detects where you came from (or your OS language used)...?

Ok, try this: https://support2.magix.com/customer/en/vegas/form

Difficult to simulate this...

Cornico wrote on 10/17/2016, 8:15 AM

From now on its is fixed and I come to a site whre I can make my software choice

set wrote on 10/17/2016, 8:44 AM

Glad to hear it Cornico. 🙂

btw, I decide to try other listed countries with reference on www.magix.info

https://support2.magix.com/customer/de/vegas/form - Complete*👍
https://support2.magix.com/customer/fr/vegas/form - Complete*👍
https://support2.magix.com/customer/nl/vegas/form - Complete*👍
https://support2.magix.com/customer/it/vegas/form - Complete*👍
https://support2.magix.com/customer/es/vegas/form - Complete*👍
https://support2.magix.com/customer/en/vegas/form - Complete*👍

*Complete means you can select the following questions:

VEGAS Pro
VEGAS Movie Studio
VEGAS Pro Production Assistant
DVD Architect
Offers/Upgrades/Rebates
Software/Codec Activation
Pre-Sales Questions

Will check this on later times.