How to report a glitch in VP18?

don-c wrote on 9/22/2020, 4:48 PM

How to report a glitch in program? I know they want to make it next to impossible to contact them, so whats the secret?

IN VP 18 if you split a clip and then use the Edit Select tool to select the part of the clip you want to delete and then use the del key on keyboard to delete, it does nothing, but you can delete with the mouse

Comments

Dexcon wrote on 9/22/2020, 6:42 PM

Use the SUPPORT selection at the top of the forum. Unfortunately, it is an ordeal to go through all the questions and filters to get to the page where you can lodge a support request.

BTW, are you using the DEL key on the numeric pad (just below '3') or the DEL key on the main keyboard section (often in the group including INS, HOME, END, PG UP and PG DN)?

If you are using the numeric pad DEL key, NUM LOCK needs to be disengaged in order for the DEL key to work in VEGAS Pro - at least on my keyboard anyway.

Cameras: Sony FDR-AX100E; GoPro Hero 11 Black Creator Edition

Installed: Vegas Pro 16 Edit, Vegas Pro 17 Edit, Vegas Pro 18, Vegas Pro 19 Edit, Vegas Pro 20 Edit, HitFilm Pro 2021.3, BCC 2023, Mocha Pro 2022.5.1, Ignite Pro, NBFX TotalFX 7, Neat NR, DVD Architect 6.0, MAGIX Travel Maps, Sound Forge Pro 16, SpectraLayers Pro 9, iZotope RX10 Advanced and many other iZ plugins, Vegasaur 4.0

Windows 11

Dell Alienware Aurora 11

10th Gen Intel i9 10900KF - 10 cores (20 threads) - 3.7 to 5.3 GHz

NVIDIA GeForce RTX 2080 SUPER 8GB GDDR6 - liquid cooled

64GB RAM - Dual Channel HyperX FURY DDR4 XMP at 3200MHz

C drive: 1TB M.2 PCIe NVMe SSD

D drive: 6TB WD 7200 rpm Black HDD 3.5"

E & F drives: 2 x 2TB Barracuda HDDs 2.5"