Huge Problems with Vegas Pro and Even Bigger Problems with Support

Craig-Lewis wrote on 2/20/2021, 1:20 AM

I bought Vegas Pro about 2 years ago. I have since paid for various upgrades and still haven't been able to use the software I paid for.

I created a very simple video project. 3 video tracks. Track 1 using Vegas Titles & Text (about :09 length), Track 2 using Vegas Titles & Text (about :09 length) and Track 3 using Vegas Noise for some clouds (about :20 length)

That's it.

The Titles have a little animation in them, but nothing I would even come close to calling taxing on the system. Each Time I preview it, when it comes to the titles, the frame rates drop to about 5fps.

I went through the whole list of things to check, yes I can build a preview each time, but this isn't a working production solution. After all, this isn't that complicated of a video file.

I posted this issue to the forum last year with no real solution.

I opened a case with Magix Support. The idea they had was to reinstall using admin profile. I bought a new computer, no luck. I spent several days with Dell support to go over all the settings, hardware and drivers. Everything was good. I bought an SSD drive, swapped video cards, no luck. Finally they recommended I reinstall the OS to try. I did and reinstalled Vegas using admin profile. No luck

I contacted Magix support again and I'm getting the worst response times from them. I maybe hear something about every 3-4 weeks. I get a line or two from them, respond and back to long waits.

The last response was to try their latest update. I tried and still no changes. I was hoping vegas support might even recommend a screen share to look at things, but I get the feeling that Magix support isn't the least bit interested in supporting their software.

I even asked for them to just refund the money spent into their product so I can invest into Adobe instead and they wouldn't have to worry about my problems. Nothing. Anybody have any other ideas?

Is it too much to ask for? I just want to edit my videos.

Back to post

Comments

3POINT wrote on 2/26/2021, 3:34 AM

By the way, I also discovered a bug in the Vegas selectively prerender option (SHIFT+M), it doesn't seem to work with Magix AVC/HEVC pre-renders for previewing. The files are rendered but don't show up.

Reyfox wrote on 2/26/2021, 4:10 AM

@Craig-Lewisl I came from Pinnacle to Vegas. Yes, with Pinnacle, it will render whatever you have in the background while you continue to edit. Timeline playback might not be smooth at the beginning, but once it's rendered, it will always be smooth. Then, you have smooth timeline playback for your entire project, even if you exit and restart the software. It doesn't disappear, because the rendered timeline files are saved. Yes, they can be deleted later. You set the Optimization to a level that "triggers" this action. The faster the computer, the lower the number has to be because the hardware can keep up with what you've done on the timeline.

When I came to Vegas, I missed that feature, but have since adopted what Vegas does have. RAM preview is "nice", but for me, fiddly. How much RAM do you need, to preview certain clips with effects/transitions? It has always been "hit or miss" for me. But, with Happy Otter Scripts Kwik Preview, I am content. I highlight what I want rendered to see, it does it and I move on. It was the speed in which I can edit on the timeline, access effects and see the results almost immediately, etc. that got me into Vegas. I have another long time Pinnacle user now using Vegas too.

I still use Pinnacle because I have project templates that I use every year. And for some projects, it's just easier to use. But for the bulk of my editing, I use Vegas.