Incomplete audio track after importing a video file

Ezik wrote on 8/24/2020, 3:48 AM

Hi, I am a new user so please be understanding if I am writing about something very basic but I'm very confused.
My camera splits up long recordings. I wanted to join them, but after importing, at the end of each clip, about 0.1 seconds of sound is missing. I checked that there is no such problem in another program. What should I do?

File:

  • Type: MTS MPEG-2 Transport Stream
  • Video: 00:10:39,840, 50,000 kl./s progresive, 1920x1080x12, AVC
  • Audio: 00:10:39,840, 48 000 Hz; Stereo, Dolby AC-3

Platinum 17 (build 143), Windows 10 PRO 64, i7-8750H, 16GB, GTX 1050

Comments

Jack S wrote on 8/24/2020, 5:20 AM

@Ezik Most cameras come with software that joins the recordings together. Didn't yours? That's the best solution to your problem.

My system
Genshin Infinity Gaming PC
Motherboard Gigabyte H610M H: m-ATX w/, USB 3.2, 1 x M.2
Power Supply Corsair RM750X
Intel Core i7-13700K - 16-Core [8P @ 3.4GHz-5.4GHz / 8E @ 2.50GHz-4.20GHz]
30MB Cache + UHD Graphics, Ultimate OC Compatible
Case Fan 4 x CyberPowerPC Hyperloop 120mm ARGB & PWM Fan Kit
CPU Fan CyberPowerPC Master Liquid LITE 360 ARGB AIO Liquid Cooler, Ultimate OC Compatible
Memory 32GB (2 x 16GB) DDR5/5200MHz Corsair Vengeance RGB
MSI GeForce RTX 4060 Ti 8GB - Ray Tracing Technology, DX12, VR Ready, HDMI, DP
System drive 1TB WD Black SN770 M.2 NVMe PCIe SSD - 5150MB/s Read & 4900MB/s Write
Storage 2 x 2TB Seagate BarraCuda SATA-III 6.0Gb/s 7200RPM
Windows 11 Home (x64)
Monitors
Generic Monitor (PHL 222V8) connected to GeForce RTX 4060 Ti
Generic Monitor (SAMSUNG) connected to iGPU

Camcorder
SONY Handycam HDR-XR550VE

EricLNZ wrote on 8/24/2020, 6:03 AM

@Ezik Or "capture" direct from the camera using Device Explorer found under View/Windows in VMS17 Platinum. This should join the files seamlessly. There are forum threads on this. Also search "Device Explorer" in the Help menu.

Ezik wrote on 8/25/2020, 1:51 AM

In addition to joining, I need to make a few cuts and some processing. If I combine the videos in another program, I still need that last piece of audio from this entire clip. I got only the memory cards and I can't "capture" from camera. Did I just find out that I needlessly bought a program that can't import a file properly? I am forced to use the free OpenShot which has no problem with it and doesn't require any other video joining program on the way.

EricLNZ wrote on 8/25/2020, 3:52 AM

@Ezik Does your pc have a card reader?