installation

PHILIP-TOWNSEND wrote on 4/22/2020, 2:39 PM

same old same old again, downloaded the software for Vegas Movie Studio 16 and when i click on setup i get an error message saying it can't connect to server. It's only this software I seem to have issues with. I have checked the firewall settings and everything looks ok as in I've setup a protocol for it to work in and out on the network so I'm at a loss to point of asking for a refund

Comments

KenB wrote on 4/23/2020, 5:33 AM

How do you know you've set up the firewall correctly? Have you checked the firewall logs to see if it is still blocking something that the installer is trying to connect to?

Ken.

Vegas Pro 18.0 (Build 284)
OS: Windows 10 Pro 2004
CPU: Intel Core (4th gen) i7-4790 @ 3.60GHz (HD Graphics 4600 - driver 15.40.46.5144)
Memory: 32GB DDR3
GPU: NVIDIA GTX 1660 SUPER - driver 452.06
Monitor: 1920x1080x32

PHILIP-TOWNSEND wrote on 4/23/2020, 6:49 AM

I've even switched off the firewall and it still does the same thing

j-v wrote on 4/23/2020, 6:59 AM

Are you the administrator of your hardware and of the installed programs?

met vriendelijke groet
Marten

Camera : Pan X900, GoPro Hero7 Hero Black, DJI Osmo Pocket, Samsung Galaxy A8
Desktop :MB Gigabyte Z390M, W11 home version 24H2, i7 9700 4.7Ghz,16 DDR4 GB RAM, Gef. GTX 1660 Ti with driver 566.14 Studiodriver and Intel HD graphics 630 with driver 31.0.101.2130
Laptop  :Asus ROG Str G712L, W11 home version 23H2, CPU i7-10875H, 16 GB RAM, NVIDIA GeForce RTX 2070 with Studiodriver 581.29 and Intel UHD Graphics 630 with driver 26.20.100.7985
Vegas software: VP 10 to 23 and VMS(pl) 10,12 to 17.
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PHILIP-TOWNSEND wrote on 4/23/2020, 9:25 AM

I’ve sorted it, I managed to get the demo version then just added my serial key and it runs now