installation freezes at "Creating video plug-in factory..." screen

Mark-Kuzyk wrote on 1/25/2021, 10:50 AM

I just installed a newly purchased Movie Studio 17 (17.0 Build 204) and the first time I run it, a window opens with a progress bar that freezes when it says "Creating video plug-in factory..." Just in case, I let it go for 12 hours, and no progress. Any suggestions? I would like to avoid re-installation because it takes soooo long.

Comments

j-v wrote on 1/25/2021, 12:48 PM

Maybe something wrong with your 3 th party OFX plugins.
Most of the time one or more have to be updated for aa new program.
Do you have them and which ones?

met vriendelijke groet
Marten

Camera : Pan X900, GoPro Hero7 Hero Black, DJI Osmo Pocket, Samsung Galaxy A8
Desktop :MB Gigabyte Z390M, W11 home version 24H2, i7 9700 4.7Ghz,16 DDR4 GB RAM, Gef. GTX 1660 Ti with driver 566.14 Studiodriver and Intel HD graphics 630 with driver 31.0.101.2130
Laptop  :Asus ROG Str G712L, W11 home version 23H2, CPU i7-10875H, 16 GB RAM, NVIDIA GeForce RTX 2070 with Studiodriver 581.29 and Intel UHD Graphics 630 with driver 26.20.100.7985
Vegas software: VP 10 to 23 and VMS(pl) 10,12 to 17.
TV      :LG 4K 55EG960V

My slogan is: BE OR BECOME A STEM CELL DONOR!!! (because it saved my life in 2016)

 

Mark-Kuzyk wrote on 1/25/2021, 12:53 PM

Thanks for the quick response. My short answer is that I have no idea! I ran Vegas Movie Studio 15 prior to getting this newer version, so whatever was installed then is what I have. How can I check?

j-v wrote on 1/25/2021, 1:28 PM

Maybe by looking at this? : " C:\Program Files\Common Files\OFX" or in your version 15

met vriendelijke groet
Marten

Camera : Pan X900, GoPro Hero7 Hero Black, DJI Osmo Pocket, Samsung Galaxy A8
Desktop :MB Gigabyte Z390M, W11 home version 24H2, i7 9700 4.7Ghz,16 DDR4 GB RAM, Gef. GTX 1660 Ti with driver 566.14 Studiodriver and Intel HD graphics 630 with driver 31.0.101.2130
Laptop  :Asus ROG Str G712L, W11 home version 23H2, CPU i7-10875H, 16 GB RAM, NVIDIA GeForce RTX 2070 with Studiodriver 581.29 and Intel UHD Graphics 630 with driver 26.20.100.7985
Vegas software: VP 10 to 23 and VMS(pl) 10,12 to 17.
TV      :LG 4K 55EG960V

My slogan is: BE OR BECOME A STEM CELL DONOR!!! (because it saved my life in 2016)

 

Mark-Kuzyk wrote on 1/25/2021, 2:03 PM

Thanks for the suggestion. The only .OFX file that I found is "HitFilmVegasBasic.ofx". I searched the web and found that others have had the same issue and the remedy was to move that file into a different folder to hide it from VMS. I did this and restarted VMS and it still freezes. Maybe I should bite the bullet and uninstall all versions of VMS and reinstall my new version and suffer through the long wait. Any other suggestions before I use the nuclear option?

3POINT wrote on 1/26/2021, 2:07 AM

Try first to start VMS while holding CTRL+Shift key and check in the Popup-window "Delete all cached application data", begore using your nuclear option.

Mark-Kuzyk wrote on 1/26/2021, 10:31 AM

Thanks for the suggestion. I tried it and VMS still hangs. I also uninstalled both 15 and 17 and re-installed 17, and this still happens. So strange given that I didn't have any issues with previous versions.