Comments

set wrote on 11/22/2016, 12:46 AM

Have you tried download it once again ?

Setiawan Kartawidjaja
Bandung, West Java, Indonesia (UTC+7 Time Area)

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dale-garman wrote on 11/22/2016, 9:41 AM

Yes get same error

NickHope wrote on 11/22/2016, 9:58 AM

I suggest you next uninstall your existing version and try to install from just the update. You should not need the previous version installed.

Personally I would also clean my registry with Ccleaner after uninstalling. That carries some risk and an image backup of your system drive is recommended first (e.g. using Macrium, Acronis TrueImage etc.), or at least set a Windows System Restore point. Backup your registry when Ccleaner prompts you to.

VEGAS_EricD wrote on 11/22/2016, 10:48 AM

Was the first install on your system for Vegas Pro 14 the trial, or the purchased version?

dale-garman wrote on 11/22/2016, 10:55 AM

This was an update for a purchased product.

Quitter wrote on 11/22/2016, 11:00 AM

What is the size of the download?
Should be 414 MB (424514 KB)

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VEGAS_EricD wrote on 11/22/2016, 11:26 AM

Are you installing from the link next to your serial number in your MyAccount?  I just did, and it installs correctly for me. 

dale-garman wrote on 11/22/2016, 11:33 AM

I will try that.  I was following the link from the announcement in the Community forum

dale-garman wrote on 11/22/2016, 1:38 PM

So it is now solved but I'm not sure why.  I rebooted, and then used Edge instead of FIrefox as my browser to download it.  I seem to be having some flaky results with Firefox lately, so maybe that was it or maybe it was just gremlins.  Thanks for all the suggestions.  Sometimes technical problems are very frustrating and when it works you still don't know why.