invalid serial number

Don B wrote on 4/11/2003, 6:40 AM
Hi all,
Got a minor little challenge here. Tried the Vegas4 demo, loved it, bought it on line from 'videoguys.com'; got my serial number, put it in, registered, been editing like crazy. I had loaded 2 weddings when using the demo version. Now when I go to load up another wedding, I go to "Capture" and get the following message; "Please enter your serial number..." I do and get a message telling me it's an invalid number and it needs a certain set of letters to begin with. Obviously I can't just add those to the beginning of my serial number (tried that, didn't work) so I'm stuck. I know, I know, call the folks I got it from and I will when they open in about 1 1/2 hours, in the meantime, I was hoping someone might have experienced this and knows the way out.
Thanks,
Don

Comments

Don B wrote on 4/11/2003, 10:02 AM
Got it taken care of, Vegas Customer service is great!
TorS wrote on 4/11/2003, 10:31 AM
Hi Don,
Glad you got it sorted. From the thundering silence you may gather that people here are a little wary of questions that include the word serial number. There has been some odd requests in the past. And if nothing else they have led to rather long threads going nowhere.
Tor
Don B wrote on 4/11/2003, 2:24 PM
TorS,
Yeah after I posted I realized that. I really did buy it but got the got the serial # wrong by 1 lousy letter/number. My fault or videoguys not sure, doesn't matter, Sonics customer service is quality. The gal I spoke too helped me figure out what the problem was, the aforementioned wrong letter/number and got me going in about 2 miuntes flat. This time we made sure it was right and I'm back in business. :-)
Thanks,
Don