Comments

Serena wrote on 5/19/2009, 5:03 AM
yes, received last week. They did ask that we confirmed the order, so you should have received an email about that.
farss wrote on 5/19/2009, 5:34 AM
Boxed Pre-ordered version arrived last week via Fedex, you need to confirm order as Serena has stated.

I did notice someone complaining that their ISP in the USA had lost the email.

Bob.
InterceptPoint wrote on 5/19/2009, 5:42 AM
I get an invalid order number when I go to confirm the e-mail so I guess I'm going to have to call them.
Paul Fierlinger wrote on 5/19/2009, 5:55 AM
>>>>I did notice someone complaining that their ISP in the USA had lost the email.

Bob.<<<<

That was probably me. I registered a question with Sony and a got a response the second day... it turned out that I hadn't completed my initial order properly. I bought the simple downloadable version and was up and running within minutes. I might as well mention that everything works for me just as I was hoping for and so far the most noticeable improvement is with the speed of the preview window. At first I was having some minor issues with that but once I cleared a file from the trimmer, which I never use anyway, all went well.
The Kid wrote on 5/19/2009, 7:49 AM
Mine also arrived last week no problems
InterceptPoint wrote on 5/19/2009, 8:27 AM
I talked to Sony and it turns out that my order had been canceled. Not by me. So it's a mystery still but I would advise anyone who pre-ordered to check the status of their order. In my case I simply re-ordered and all is well once again.
Harold Brown wrote on 5/19/2009, 4:06 PM
Did you confirm your pre-order on May 11th from the email Sony should have sent you? You had to re-enter your credit card info. If you didn't do that the order would be canceled.
munkee wrote on 5/19/2009, 5:12 PM
I odered mine April 24 and when I check my order it states that it's "Processing", how long will it process before they ship?
eVoke wrote on 5/19/2009, 6:08 PM
When I originally pre-ordered the box version a notation came up stating that it would arrive and or ship May 27th.
I went with the download option instead
InterceptPoint wrote on 5/19/2009, 6:39 PM
I didn't catch the May 11 e-mail until today. When I clicked on the link I got an Invalid Order Number message. It looks like Sony expects people to respond fairly promptly to their confirmation e-mail. Seems a little odd to me since I ordered on May 3.
LReavis wrote on 5/20/2009, 1:51 PM
It took me perhaps 2 hours to get a serial number after my preorder - see:
http://www.sonycreativesoftware.com/forums/ShowMessage.asp?MessageID=655070&Replies=11

Save your time - don't use the web, just phone them. And beware that the email response that you'll get after your phone call requires you to log in to complete your purchase, but your password won't work. Read their email CAREFULLY.