It's not the Deck

swarrine wrote on 9/12/2003, 6:29 AM
Hi-

I have 4 computers with V4d installed. 2 XP Home and 2 Win2K. One of each OS type has a capture issue and the other 2 operate normally.

XP issue: Advanced capture grayed out and not accessible. The weird thing is if I open capture from outside the application (as if it were a standalone), all functions are available.

Win2K issue: Capture works normally 4 or 5 times and then won't recognize the deck again. At all. If I un/reinstall V4d, I get a few whacks at it, then nada.

It's not the deck because I use the same deck for all 4 computers.

The only thing I can think of is both of these computers had DVDA installed at one time. No one here liked the program so it has been uninstalled from both computers. I can't imagine that is the issue, but maybe there is some uninstall problem with a common file?

(Hmmmm, maybe when I get to work I will reinstall DVDA)

At any rate, I am on the hunt for a resolution to this problem. Any suggestions are welcomed.

TIA

Comments

BillyBoy wrote on 9/12/2003, 9:22 AM
The "solution" would be to rework Windows from the ground up. Lots of luck, Billy G. and company have been trying to get all the bugs out since 1985.

A device first being seen, then disappearing or some tabs being grayed out all point to Windows not properly "seeing" the device.

There are pages and pages and more pages of "bugs" dealing with how Windows handles or more correctly doesn't handle firewire. Check their extensive Knowledgebase. Interesting reading.
swarrine wrote on 9/12/2003, 10:08 AM
I reinstalled DVDA, no change.

This is the error I am getting:

File 4E7RNZ could not be opened.
File DDTHZR could not be opened.
File 3S804Y could not be opened.
jetdv wrote on 9/12/2003, 10:31 AM
This is a known error. Contact Tech Support and they can help you fix this particular problem.
swarrine wrote on 9/12/2003, 4:50 PM
Thanks, I'll do that.
SonyEPM wrote on 9/14/2003, 8:00 AM
What other video capture apps are or have been installed ?

Is any hardware shared between the two systems? (1394 cable, 1394 card etc)