Looking for owners of previous Vegas Pro Suite (or Vegas Pro + Ignite)

TTTT wrote on 9/8/2019, 5:38 AM

Clarifications
Names: Hitfilm Pro plug-ins was a plug-in suite developed by FxHome. At some point, FxHome released their own video editing software which was named HitFilm Pro and the plug-in suite was renamed Ignite Pro. But when the plug-ins work fine, the new plug-ins just replace the old plug-ins, it seem no breaking is change due to the name change.

Further here, when I wite Hitfilm, it stands for the HitFilm Pro 3 plug-ins, when I write Ignite, it stand for Ignite Pro from 2 to 4 plug-ins)

Not known issue: Please also note that is a different issue that the "know issues": "[VP17+] FXHome FX from Ignite Pro 4.0 and earlier, Ignite Express, Hitfilm Movie Essentials and Hitfilm Boost Pack do not appear." as this is about some plug-ins and not whole collections and is not limited to VP17 but also older versions.

Licenses

For some time, Vegas Pro Suite package was provides with HitFilm/Ignite complete collection license. (Though Vegas non-Suite also came with a small selection of HitFilm plug-ins called something like Hitfilm Essentials, which made some users miss the fact that they had also received a full license in the e-mails containing all the license keys.)

The problems

For years, I have been using HitFilm Pro 3 because they were working just fine, I was afraid of breaking change caused by the name, and overall I didn’t want to take the time to interrupt my editing flow.

During the Vegas 16 era, I decided to give a try to Ignite Pro 4, and when I opened a project with it the first time, it felt like everything was breaking.

I first though it was the name change but it was not.

I thought that it was the fact that some plug-ins existed multiple times, but it was not.

Symptoms

- At first launch of Vegas with plug-ins installed, during the splash screen, I need to click approximately 117 error messages saying that some crashed.

- After many tests, it seems that those ~117 error messages actually match the plug-in that will actually be working.

- The real big problem: 8 plug-ins are not showing up in Vegas plug-in list at all. I do not remember the names of each one but I always looks for "HitFilm/Ignite Color Temperature" and "HitFilm/Ignite Cine Style", I will complete the list if I found it back.

Attempts at solving

At some point I posted this topic: https://www.vegascreativesoftware.info/us/forum/confused-about-hitfilm-plug-ins-and-where-are-some-of-my-plug-in--114662/ which didn’t bring any solution.

I have been in discussion for month with FxHome’s supports, it seems they really tried to look into it but could never reproduce the bug. They provided me a special version of their plug-in suite with some extra logging tool in it, but that did give them further insights. They eventually offered me refund but that wouldn’t help me much.

I’ve been in contact with Magix supports, but they have rather been quick to send me back to FxHome’s support.

For this reason, I am still using HitFilm Pro 3 and Vegas 16

Meanwhile Vegas 17 came out, apparently not including Ignite Pro in Vegas Suite anymore. Nonetheless, plug-ins should keep working.

Problem here: HitFilm Pro 3 plug-ins are not recognized at all by Vegas 17 anymore. But Ignite Pro 4 still come with broken/invisible plug-ins.

Hence, I can’t update Hitfilm/Ignite and I can’t update to Vegas 17.

I have been thinking of going to other softwares, but I must admit that my current editing style and context is addicted and dependent on the very handy pan/crop/zoom/rotate tool that is included in Vegas and when I try or look at other software, they just get that part so wrong that I can’t even think of it. (I remember trying to edit something on someone’s Premiere Pro this summer and saying something like "Omg, I feel like that software is not fit for video editing…" because many things I would have done in seconds in Vegas took like tenths of minutes there due to lack of ergonomy.)
That would also mean to break compatility with all of my previous projects,re-do re-usable parts like titles etc.

I have still been in contact with FxHome following the release of Vegas 17.

I’ve also done some further tests.

First, tried Ignite Pro plug-ins with Natron (I picked Natron randomly because it’s free and supports OFX plug-ins).

There things were a bit different, on 9 years old laptop when GPU didn’t support the plug-ins, I had no crash and I could see them all, simply getting a message that they were not compatible with hardware. On more recent computers, all plug-ins were actually listed, but those that were not listed in Vegas actually crashed Natron when trying to use them.

Secondly, I tried Ignite Pro (including the very latest version) on more of my computers:

Main computer (2019), 9 months old, Win 10 Pro, Threadripped 2950X, GTX 1080Ti: Plug-ins fail/missing

Previous computer (2015), Win 10 Pro, I7 6700K, GTX 980: Plug-ins fail/missing

Even older computer (2011), Win 7 "Pro", I7 950, GTX 660 TI: Plug-ins are listed and work! Even when accidentally being installed multiple times.

I noticed that the same problems happen on two recent computer with unrelated hardwares and running Windows 10 Pro but works on an old computer running Win 7.
My feeling about this is that there is some incompatibility somewhere between Ignite Pro plug-ins, Windows 10 and Nvidia drivers/hardware.

Following this, FxHome asked me to send DxDiag of all three computers along with list of all installed softwares. Which I did.

But there conclusions was that this gave them no further insights and they offered me a refund, which I’m still not interested in.

One things they say is that that they do not get other feedbacks of users getting the same troubles.

I’m thinking that maybe there are not many users who are trying to jump from HitFilm Pro to Ignite Pro 4 and maybe recent users of Ignite Pro didn’t even realise that plug-ins are missing.

What I would like you to check and do

So I would like to know, if you are using Vegas with Ignite Pro plug-ins, and preferably if you are running Windows 10 on recent hardware, if you do have plug-ins "Ignite Color Temperature", "Ignite Cine Style" or if they are missing for you too.

If they are missing for you too, it would be nice if you could a DxDiag report to FxHome support so that they have further matter to investigate the issues. (To run DxDiag: In Windows, select Start and enter dxdiag into the search box on the taskbar. Select dxdiag from the results.)

Comments

Dexcon wrote on 9/8/2019, 5:53 AM

Ignite Pro 3 in VP16 b424 (W10 right up-to-date) - both Ignite Color Temp and Cine Style appear in the Video FX window.

Unfortunately, Ignite 3 doesn't appear at all in VP17. Version 4.1 is needed for VP17 compatibility.

TTTT wrote on 9/8/2019, 6:02 AM

Thank you, I haven't actually tested with Ignite Pro 3 but I tested with the oldest possible version of Ignite Pro 2 and had the same problem as with Ignite Pro 4.

TTTT wrote on 9/10/2019, 10:05 AM

Ignite Pro 3 in VP16 b424 (W10 right up-to-date) - both Ignite Color Temp and Cine Style appear in the Video FX window.

Unfortunately, Ignite 3 doesn't appear at all in VP17. Version 4.1 is needed for VP17 compatibility.

What GPU are you using? And Win10 Pro or Home edition?

Stivi wrote on 9/10/2019, 2:28 PM

Hello,

no problem for me

VP 16 Suite - W10 Home - Z270 - I7 7700K - 32 Go - NVidia GTX 1080 TI

all this up to date

TTTT wrote on 9/10/2019, 2:35 PM

Thank you.

I'm really wondering how I get the problem on two computers with unrelated configurations, bought 4 years from each other...

Dexcon wrote on 9/10/2019, 6:32 PM

@TTTT

What GPU are you using? And Win10 Pro or Home edition?

AMD RX470 (latest sw) and Windows 10 Pro (latest build/updates/etc)

TTTT wrote on 9/19/2019, 4:22 PM

The shop where I buy most of my hardware lent me a "RTX 2060 Super" for the test... no better result.
I may be about to buy a cheap (temporary?) AMD card to see if it solves the problem.
Would there be a some kind of GPU requirement treshold?

TTTT wrote on 9/20/2019, 11:01 AM

Just tried moving GTX 660 Ti from 8 years old computer to most recent one. Still same problems.

Still considering trying with a "not-too-exepensive" AMD card.

TTTT wrote on 9/20/2019, 11:18 AM

I just had some idea after reading various sources, people who have Ignite Pro plugs-ins working fine, are you using an online Microsoft/Windows account or and "old style" local one?

karma17 wrote on 9/22/2019, 12:47 AM

Personally, I gave up using most plug-ins inside Vegas Pro with the exception of Vegasaur and Neat Video. Too many problems with compatibility especially when Vegas upgrades to the next version. I have a slew of plug-ins that only work in certain versions of Vegas, so I just gave up. What I do now is if I need a special effect or effect, I simply do it in HF, render out as .png sequence, and bring into Vegas. And my life is so much less complicated now. I realize that's not what you were specifically asking. But I just gave up on plug-ins in general inside Vegas.

TTTT wrote on 9/22/2019, 5:43 AM

I understand the idea of limiting dependencies, but personally, I think that it's much easier to have as much as possible of the workflow in one software. And I though that, as complete HitFilm/Ignite plugins collections was distributed along with many versions of Vegas Pro Suite there was some "promise" of compatibility there.
Now, I'm mostly using HitFilm plug-ins because they add tools for color correction, in which I think Vegas is lacking some things (Color Temperature in the first place), I've been thinking of finding other color correction plug-ins, but giving up HitFilm now means giving up backward compatibility for ~250 past projects. (Also I understand that some video editors don't mind about backwards compatibility but in my case, I do.)

TTTT wrote on 9/22/2019, 5:43 AM

Also, I'm not sure what you mean by HF?

Dexcon wrote on 9/22/2019, 5:45 AM

I'll take a wild guess and suggest that HF = HitFilm.

TTTT wrote on 9/22/2019, 6:05 AM

Oh, thanks, that's probably this.

But that implies having also a license of HitFilm? Depending on what you want to do I guess.

Well two other things:
- My projects are using some plug-ins rather intensively and some settings may change any second, so exporting to other softwares would really bring limits to what I could do.
- From tests I've done in other softwares (Natron and now DaVinci Resolve) and on verious computeres, it doesn't looks like Vegas is at fault, it looks more like the problems are somewhere between Win10 Pro, NVidia and Ignite plug-ins.

Dexcon wrote on 9/22/2019, 7:18 AM

But that implies having also a license of HitFilm?

Yes, but there is also a free version called HitFilm Express (see https://fxhome.com/hitfilm-express )

It may be worth checking out to see if it suits, but your point about having to revisit another NLE to make adjustments is very relevant.

TTTT wrote on 9/24/2019, 4:39 PM

The shop where I buy most of my hardware let me try on one of their test computers.
Let's call it "shop computer" (CPU: I5 9600K, GPU: GTX 1660)
With Windows 10 Home, installed in French: Plug-ins worked!
Then on the same computer with Windows 10 Pro, Installed in English and as admin, plug-ins crashed as I on my own computer.
(It don't think that Windows installation language matters but at this point, I don't see any logic anywhere)

So when back home, I installed Windows 10 Home on my 2015 computer but plug-ins crashed also there.

TTTT wrote on 9/25/2019, 1:21 PM

Very interesting test:

On "computer 2015", I installed Windows 10 Home in French , while I usually install my OS in Enligsh (UK English if available).
This would make sense with the test I made yesterday on the shop's test computer.
I'll still do further tests:
- Win 10 Pro in French
- Win 10 Pro in English US
(and if those didn't work, maybe I'll try Win 10 Home in English US)

TTTT wrote on 9/25/2019, 4:08 PM

[Workaround found]

Ok, I think I have found the source of the problem and a workaround. I must say it looks so surrealistic, well unexpected to me that I'm still a bit stunned.

As mentionned, I install my softwares including OS in English/UK. But also, I live in Belgium.

After many tests on 2015-computer, I can now make the bug appear, disappear and reappear at will on 2019-computer, without requiring Windows reinstalled.

Here were my language and region settings:

Country or region: Belgium

Regional format: "Recommended - English (Belgium)"

Language (selected) : English (United Kingdom)

Language also installed: English (Belgium)

I changed Regional format to English (United Kingdom). Deleted Vegas cache. Restarted Vegas and everything worked fine.

(On another computer, I made this the other way around, adding the French language pack to a US English Win 10, and setting a matching “Regional format” and it crashed too.)

So it looks like if you are not using a system language that is not native to the country setting, the plug-ins will crash.

And after some times, I noticed that I need to keep my system with undesired regional settings in order to keep have Ignite Pro plug-ins working. And this may have impact on other softwares (typically those using regional date/numbers formatting).

I sent this info to FXhome's support, I hope they will be able to fix the problem in the plug-ins or identify if it's a Vegas, or other, problem.

Update: FxHome said they are unable to reproduce the bug.

(Post corrected/updated: 03/6/2020).

[Edit 2020-11-09]

Veag Pro 18 and still Ignite Pro 4, I still need to the workaround.

Vegas Pro 18, on its own, has crashes that Preview makes it impossible to use, see as examples

https://www.vegascreativesoftware.info/us/forum/second-screen-is-black-and-crashes-vegas-18--122890/
https://www.vegascreativesoftware.info/us/forum/preview-window-unstable-since-build-update-vegas-pro-18-build-373--125110/
Trying to solve these crashes I tried to launch Vegas Pro 18 "as administrator" (I usually use my computers through a non-admin account), but got in the Ignite Pro loading crash - Hard crash flavour again.

Farscaper wrote on 8/13/2020, 12:08 PM

I have a similar situation. I just picked up Movie Studio Platinum 16 and it won't open at all. Crashes while trying to build plugin library.

Problem Description
Application Name: Movie Studio Platinum
Application Version: Version 16.0 (Build 175)
Problem: Unmanaged Exception (0xc0000005)
Fault Module: C:\Program Files\Common Files\OFX\Plugins\IgniteCore.ofx.bundle\Contents\Win64\IgniteCore.ofx

I also have latest Hitfilm and Ignite.

I was however able to open MSP v. 15 and Vegas Pro 15 without the crash.

I have too many programs and never use them much, if at all, but thought this info might help others.

TTTT wrote on 8/13/2020, 1:08 PM

Have you tried changing your regional settings ? What are your current regional settings ?
I think I have posted some more explanations including a screenshot in this thread: https://www.vegascreativesoftware.info/us/forum/looking-for-vegas-pro-ignite-pro-users-to-help-track-a-bug--121352/
since I'm still stuck "forced to use wrong regional settings in order to have Ignite plug-ins not crash at load".

Though, I know that a lot of people had crashes and I'm not sure if they're all due to regional settings or other stuff. So it's not sure that the crash you are getting is related to those. The error message you quote seems actually very generic, not much info in it.