Low on memory bug, but it's not true

Comments

ladislav wrote on 4/22/2024, 8:28 AM

I confirm what Abubakar-Durrani wrote. I have the same problem and removing the adjustment event solved the problem.

RogerS wrote on 4/22/2024, 8:28 AM

Let's not gang up on a long-time VEGAS user who is understandably frustrated with issues with 21 like the adjustment event render bug.

Reyfox wrote on 4/22/2024, 10:09 AM

Without the necessary information required to help, it can be frustrating reading the rants and not pertinent information.

Vegas21_user wrote on 4/22/2024, 8:52 PM

I reported this problem to support 5 days ago. In the meantime, it was the weekend and I asked you on the forum. I sent support all the helpful information during these 5 days. At the very end I wrote that I found a solution to the problem on the forum. I ASKED THEM IF THEY WERE AWARE THAT THEIR SOFTWARE HAD A BUG. And you know what happened? They closed my ticket. Since the problem is solved, they closed the report. This means they are NOT INTERESTED in the fact that the user reports a bug. After all, this is an insult to the user. This is an insult to their own client.

Vegas21_user wrote on 4/22/2024, 8:55 PM

@Vegas21_user It's obvious Vegas Pro is just not working for you, So no matter what anyone here says or recommends, you just gonna shoot it down...... Adobe Premiere Pro works perfectly for you, nothing is wrong with using that instead as your main editor and set Vegas Pro aside.

Not for me only but for everybody in whole filmmaking industry. I know it as an experienced user.

Of course I have legitimate installations. Somethime I could wrote "Sony" instead of "Magix"

VEGASDerek wrote on 4/22/2024, 9:32 PM

@Vegas21_user

I have read this entire thread...you are having problems and get and error message. This error message usually occurs during rendering when the GPU is out of memory. This could be due to a number of factors including the effects used in the projects, some compositing problem or a media type that VEGAS struggles with at the moment.

You have been asked for information about your project and media in it which you have not provided here and I suspect you did not provide to the support team which makes it rather difficult to help you to find a solution. You have a lot of people here who are trying to help you including some very experienced moderators, but instead you prefer to just rant about your situation.

Please, take a deep breath, then provide us with information to help you. Otherwise it makes little sense to waste the time of all these people...let them help other users who are actually looking for help with their projects.

Vegas21_user wrote on 4/22/2024, 9:50 PM

@Vegas21_user

you did not provide to the support team which makes it rather difficult to help you to find a solution.

 

I provided but later.



This error message usually occurs during rendering when the GPU is out of memory

But not in my case and the others.



I suspect you did not provide to the support team which makes it rather difficult to help you to find a solution

WHAT? What I wrote here about that....? Have a look:

Adis-a wrote on 4/22/2024, 11:33 PM

I reported this problem to support 5 days ago. In the meantime, it was the weekend and I asked you on the forum. I sent support all the helpful information during these 5 days. At the very end I wrote that I found a solution to the problem on the forum. I ASKED THEM IF THEY WERE AWARE THAT THEIR SOFTWARE HAD A BUG. And you know what happened? They closed my ticket. Since the problem is solved, they closed the report. This means they are NOT INTERESTED in the fact that the user reports a bug. After all, this is an insult to the user. This is an insult to their own client.

What kind of bug? Coleoptera, Diptera, Hymenoptera or Lepidoptera?

Be more specific!

Wolfgang S. wrote on 4/23/2024, 12:51 AM

Vegas21new_user wrote on 4/23/2024, 4:50 AM

@Vegas21new_user

you did not provide to the support team which makes it rather difficult to help you to find a solution.

 

I provided but later.

I am still waiting for

  • Mediainfo of the medias used
  • your project file, ideally combinde with the two medias as an upload. To allow us to download it, to test it, to repro it
  • your complete PC specifications

So how can you say that you have provided everything you were asked for??

Desktop: PC AMD 3960X, 24x3,8 Mhz * RTX 3080 Ti (12 GB)* Blackmagic Extreme 4K 12G * QNAP Max8 10 Gb Lan * Resolve Studio 18 * Edius X* Blackmagic Pocket 6K/6K Pro, EVA1, FS7

Laptop: ProArt Studiobook 16 OLED * internal HDR preview * i9 12900H with i-GPU Iris XE * 32 GB Ram) * Geforce RTX 3070 TI 8GB * internal HDR preview on the laptop monitor * Blackmagic Ultrastudio 4K mini

HDR monitor: ProArt Monitor PA32 UCG-K 1600 nits, Atomos Sumo

Others: Edius NX (Canopus NX)-card in an old XP-System. Edius 4.6 and other systems

RogerS wrote on 4/23/2024, 3:51 AM

I'm not sure why this thread is still going- shouldn't it have been checked as "resolved" here?

https://www.vegascreativesoftware.info/us/forum/low-on-memory-bug-but-it-s-not-true--145404/?page=1#ca911735

The issue was the adjustment event causing the GPU to run out of memory and the render to crash which we've replicated and reported elsewhere. Support is probably aware of the bug and can't provide further support.

So no need for further information unless the issue is still not resolved.

Vegas21_user wrote on 4/23/2024, 7:29 PM

 

What kind of bug? Coleoptera, Diptera, Hymenoptera or Lepidoptera?

Be more specific!

That kind of bug:

Vegas21_user wrote on 4/23/2024, 7:34 PM

 

So no need for further information unless the issue is still not resolved.

So should responds and informs the user who reported this problem for the first time.