Movie Studio 13 Freezes

JonTomNom wrote on 12/17/2014, 2:49 PM
Hello everyone!!

I'll keep this short and to the point because this program is really starting to get on my nerves with it's constant problems.

I've been using Movie Studio for about three months now to edit and render videos I am making for YouTube, but recently, within the past month or so, the program crashes whenever I try and edit part of a video within the project timeline, such as splitting a video and deleting a section. Movie Studio will lock up, 'not respond' and I am forced to have to enter task manager to exit out.

Some of the videos work fine, heck, they all used to back in the beginning. Now, some of my videos have these strange green blocks covering the video within the project timeline, as you can see here:

http://i142.photobucket.com/albums/r108/john_the_one/greenvideo2_zps8309131e.jpg

The preview window is also black and hitting the play button under the preview window, causes Movie Studio to freeze and inevitably crash.

I recently bought a new CPU thinking it wasn't able to cope with the program, and while that seemed to fix the problem, I am now back to square one and have no idea whats causing it and equally no idea how to fix it.

Any and all help would be greatly apperciated!

Oh, and if you require system specs or anything like that, give me a heads up and tell me how to find you said information. I'm not the most tech savvy one here, heh.

Thanks again!

John.

Comments

Markk655 wrote on 12/17/2014, 7:38 PM
Yes,

Please post your system specs (go to right click Start menu> System if you are Windows 8.1), You can right click My Computer and select properties in Win 7.

What types of videos are you editing?

What is you video preview window settings set at?

Does it crash for all projects or just one?

Do I understand correctly that the program was working fine on the new cpu, and now it isn't?

JonTomNom wrote on 12/18/2014, 12:17 PM
Hello and thanks for the reply.

Here's the system specs as asked for:

Windows 8.1 Pro

Processor: AMD A10-5800K APU with Raedon HD Graphics 3.80GHz
RAM: 20.0 GB
System Type: 64-bit opperating system x64-based processor
GPU: NVIDIA GeForce 760 GTX

The types of videos I am editing are ones recorded using an Elgato Game Capture HD card, which processes the recordings into MP4 Video.

The video preview window settings I believe are at default but here's an image to show what they are, easier to show then to type it all out:

http://i142.photobucket.com/albums/r108/john_the_one/VidPrefSet_zps450aba95.jpg

This 'green box' thing as shown in the link in my previous post, has appeared on at least five of my videos, but only two have caused the program to crash and stop responding. When I check the actual recorded video in Windows Media Player or Quicktime, the whole video plays without problem. No glitches, no lag, no jumping or slowing down. Only when I put it into Movie Studio do the last three to four minutes of footage become uneditable, resulting in freezing and crashing if anything is done to that part of the project timeline (Deleting a segment of the video, trying to play the video, adding text or an image or even editing text).

I just tested a different video, same format and recorded the same day as the one that crashes the program and this one seems to be working fine. I can view the preview video and edit the project timeline freely.

You are correct. Movie Studio worked fine on the old CPU until I encountered the problem in my first post. I thought either the PSU or the CPU couldn't cope as the desktop was getting really hot and viewing the CPU useage in Task Manager showed that Movie Studio was using 100% CPU before it crashed and stopped responding. The new CPU seemed to fix this problem and now with the same problem happening again, Movie Studio now peaks at around 85-90% CPU power and once more causes the PC to get hot to the touch.


Thanks again for replying.
Markk655 wrote on 12/18/2014, 12:41 PM
What version of Quicktime do you have installed? While this appears to be a different issue, I wonder if this may be a Quicktime issue?
JonTomNom wrote on 12/18/2014, 1:34 PM

The version of Quicktime is 7.7.6 (1680.95.31) and says that it is up to date.

I'll see if I can roll back to an older version and see what happens.
JonTomNom wrote on 1/9/2015, 12:58 PM

Hello!

Sorry it's taken so long to reply, but rolling back Quicktime to an earlier version didn't work. The program will still freeze and stop responding whenever the video reaches that green box part of the timeline.

I figured upping the program so to speak and downloaded the free trial of Vegas Pro 13, but the same error happens.

I start a new project, add my project media and when that media is added to the project timeline, those green boxes appear and the video freezes when it reaches that point. Splitting the video and cutting parts out also cause the program to stop responding and causes the CPU fan to go into overdrive. Opening the task manage shows that Vegas Pro and Movie Studio are using between 80 and 90% CPU power.

After attempting to edit a video about 20 minutes ago, I figured that maybe Movie Studio doesn't like reading MP4 files and MP3 files in the same project, but changing everything into MP4 didn't fix the problem.


John.
D7K wrote on 1/10/2015, 11:37 AM
Does just the video or does your whole computer freeze? Could be an overheating problem if the your computer freezes.
JonTomNom wrote on 1/11/2015, 6:41 AM

When Movie Studio 13 feels like working, the PC doesn't overheat at all and when it does decide to crash, it's just Movie Studio that goes down. Everything else works as normal.

I attempted to edit another video last night and the same problems have been happening. I start the program, add some project media and add that to the project timeline. After waiting for the imported media to load, those green boxes show up as mentioned in my first post and attempting to edit anything within and around those green box parts causes the program to freeze, my CPU fan to start spinning really quickly and loudly and does this until I use task manager to quit the program.

Tried the same video in Vegas Pro 13 and the same thing happens.

Got my hands on a copy of Adobe Premiere Pro CC and the problem does NOT happen. I was able to freely edit the entire video without hassle, so the problem is clearly something to do with Movie Studio and Vegas Pro.

Could the Elgato card I am using to record my videos be corrupting the files somehow? It processes the files into MP4, which I've read Movie Studio and Vegas Pro can read just fine, so what could be going wrong?

Why does Premiere Pro work fine but Movie Studio and Vegas Pro do not?