Movie Studio 14.0 Platinum not recognizing Mp4

erik-k wrote on 11/6/2025, 8:01 PM

I have Movie Studio 14.0 platinum which always met my needs. I've never had a problem with it. I just got a Samsung S25 Ultra and Movie Studio 14.0 Platinum doesn't recognize the mp4s from that camera. I used to have a Samsung Galaxy S22 and never had a problem with this. Here is a screenshot of the error message I have.

Is there a patch or an update I can download? I just capture and edit live concert videos. I'm hoping to avoid having to purchase new software.

Comments

Dexcon wrote on 11/7/2025, 1:54 AM

The MP4 media being recorded by the S25 is likely to be in the HEVC (H.265) format while the S22 MP4 media was likely in the AVC (H.264) format. My Movie Studio 13 Platinum won't play HEVC MP4 video so that could well be the same with MSP14.

Check the S25 camera settings to see if the phone offers MP4 AVC (H.264) recording rather than HEVC (H.265); if not, it would then be a case of either updating your NLE to Vegas Pro 23 which can work with HEVC video or transcode the HEVC video to MP4 AVC in a free transcoder such as Shutter Encoder or Handbrake.

If considering updating your NLE, make sure that your current computer meets the minimum recommended specifications for the media being used.

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CoPilot provides a good rundown on the differences between HEVC and AVC:

 

HEVC (H.265) offers better compression efficiency and video quality compared to AVC (H.264), making it ideal for high-resolution content, but AVC remains widely supported and is often preferred for compatibility.

Overview of AVC and HEVC

AVC (H.264): Introduced in 2003, AVC is a widely adopted video compression standard known for its efficient compression and good video quality. It uses a block-oriented, motion-compensated coding technique, processing video frames using macroblocks (typically 16x16 pixels). AVC is the standard for many streaming services and physical media formats like Blu-ray. 

HEVC (H.265): Released in 2013, HEVC is the successor to AVC and is designed to provide significantly improved compression efficiency, allowing for higher quality video at lower bitrates. HEVC can handle resolutions up to 8K UHD and is particularly beneficial for streaming high-definition content. 

 

Key Differences

Compression Efficiency: HEVC can reduce bitrate requirements by approximately 50% compared to AVC for the same video quality. This makes HEVC ideal for high-resolution content, such as 4K and 8K videos, where bandwidth is a concern. 

Processing Techniques: AVC uses macroblocks for video compression, while HEVC employs larger coding tree units (CTUs) that can be as large as 64x64 pixels. This allows HEVC to make more efficient predictions and transformations, resulting in better compression. 

Video Quality: HEVC supports higher bit depths (up to 14 bits per sample) and additional chroma formats, which can enhance color accuracy and detail, especially in HDR content. AVC primarily supports 8 bits per sample. 

Compatibility: AVC is more widely supported across devices and platforms, making it a safer choice for legacy systems. HEVC, while gaining popularity, may not be compatible with older devices. 

Use Cases: AVC is often preferred for applications where compatibility and lower processing power are essential, such as streaming on older devices. HEVC is better suited for new systems and applications requiring high-quality video, such as 4K streaming and broadcasting. 

 

Conclusion

Choosing between HEVC and AVC depends on your specific needs. If you prioritize video quality and efficiency, especially for high_resolution content, HEVC is the better option. However, if compatibility and widespread support are more critical, AVC remains a reliable choice. Consider your audience's devices and the infrastructure available when making your decision.

Last changed by Dexcon on 11/7/2025, 1:55 AM, changed a total of 1 times.

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