Movie Studio 14.0 Platinum not recognizing Mp4

erik-k wrote on 11/6/2025, 8:01 PM

I have Movie Studio 14.0 platinum which always met my needs. I've never had a problem with it. I just got a Samsung S25 Ultra and Movie Studio 14.0 Platinum doesn't recognize the mp4s from that camera. I used to have a Samsung Galaxy S22 and never had a problem with this. Here is a screenshot of the error message I have.

Is there a patch or an update I can download? I just capture and edit live concert videos. I'm hoping to avoid having to purchase new software.

Comments

Dexcon wrote on 11/6/2025, 8:42 PM

The MP4 media being recorded by the S25 is likely to be in the NEVC (H.265) format while the S22 MP4 media was likely in the AVC (H.264) format. My Movie Studio 13 Platinum won't play NEVC MP4 video so that could well be the same with MSP14.

Check the S25 camera settings to see if the phone offers MP4 AVC (H.264) recording rather than NEVC (H.265); if not, it would be a case of either updating your NLE to Vegas Pro 23 which can work with NEVC video or transcode the NEVC video to MP4 AVC in a free transcoder such as Shutter Encoder or Handbrake.

If considering updating your NLE, make sure that your current computer meets the minimum recommended specifications for the media being used.