Movie studio 17.0 has stopped working after installation

june-p wrote on 12/16/2020, 8:45 PM

Hello guys, can you help me please? I don't even know what is and why I have this problem.

I downloaded movie studio 17.0 last week. Download was succeed but it's not working.

I have to use VEGAS this week... plz help me.

The problem Report is

Extra Information
File: C:\Users\junhe\AppData\Local\Movie Studio\17.0\dx_video_grovel_x64.log
File: C:\Users\junhe\AppData\Local\Movie Studio\17.0\svfx_video_grovel_x64.log
File: C:\Users\junhe\AppData\Local\Movie Studio\17.0\ocio_x64.log
File: C:\Users\junhe\AppData\Local\Movie Studio\17.0\dx_grovel_x64.log
File: C:\Users\junhe\AppData\Local\Movie Studio\17.0\gpu_video_x64.log

Problem Description
Application Name: Movie Studio
Application Version: Version 17.0 (Build 159)
Problem: Unmanaged Exception (0xc0000005)
Fault Module: C:\Program Files\VEGAS\Movie Studio 17.0\MovieStudioHD170.exe
Fault Address: 0x0000000000000000
Fault Offset: 0x0000000000000000

Fault Process Details
Process Path: C:\Program Files\VEGAS\Movie Studio 17.0\MovieStudioHD170.exe
Process Version: Version 17.0 (Build 159)
Process Description: Movie Studio

Comments

j-v wrote on 12/17/2020, 4:59 AM

Does your hardware meet the specs for this program?
What is your hardware?
Processor, Graphics card, Windows version?

june-p wrote on 12/17/2020, 10:23 PM

I use this now.

wdemers wrote on 12/21/2020, 12:27 AM

I was able to get it start and work with it 1 time. Now, when I try to start the application, it loads and then locks up. I see where it says "Not Responding" every time. I've uninstalled and reinstalled and I get the same issue. I am on Build 204.

I'm using Win10. My hardware should be more than enough.

Any help is appreciated.

j-v wrote on 12/21/2020, 4:09 AM

Your problem is totally different than the questions from the original poster @june-p. Much better to start your own post.
In the meantime you can try a total reset following this link precisely:https://www.vegascreativesoftware.info/us/forum/faq-how-can-i-reset-vegas-pro-to-default-settings--104646/