Movie Studio 17.0 Platinum freezing/crashing

Jan-vanEgmond wrote on 9/24/2020, 6:11 AM

For as long as I use Movie Studio (since 14) it is freezing frequently. Sometimes more than others.
Since the recent update of Movie Studio 17 a few weeks ago it freezes more frequently. Up to several times per hour right now. Sometimes even before loading the recovered work resulting in losing work. I try to save my work several times per minute.

I increased the priority of the Movie Studio app in the Tast Details.

Is there documentation on all the things I can check and verify to debug this? Or someone to help me with this?
An overview with tips and tricks to try, settings to validate.

Hardware: Acer Aspire E5-575G

Processor: Intel(R) Core(TM) i7-7500U CPU @2.70Ghz 2.90Ghz

Installed Memeory (RAM): 8.00 GB

System type: 64-bit

Windows 10 Home

Comments

Jan-vanEgmond wrote on 9/28/2020, 4:22 AM

It seems I can't add it. Is there a limitation to how much I can put in this? It is 149kb text.
 

Jan-vanEgmond wrote on 9/28/2020, 7:37 AM

Sorry, should be accessible by now.

j-v wrote on 9/28/2020, 7:47 AM

That is a file with variable framerate and that is your problem I think.
Convert it with Handbrake to a steady framerate (15?) and try again.

met vriendelijke groet
Marten

Camera : Pan X900, GoPro Hero7 Hero Black, DJI Osmo Pocket, Samsung Galaxy A8
Desktop :MB Gigabyte Z390M, W10 home version 2004 build 19041.264, i7 9700 4.7Ghz,16 DDR4 GB RAM, Gef. GTX 1660 Ti.
Laptop  :Asus ROG GL753VD, W10 home version 2004 build 19041.264, CPU i7 7700HQ, 8 GB RAM, GeF. GTX 1050 (2 GB) + Int. HD Graphics 630(2GB).VP 17,18 and VMS PL 16,17 are installed, all latest builds
Both Nvidia GPU's have driver version 456.71 Studio Driver.
TV      :LG 4K 55EG960V

My slogan is: BE OR BECOME A STEMCELL DONOR !!!

Jan-vanEgmond wrote on 9/28/2020, 7:59 AM

Hi j-v, Thanks. So you recommend to first determine what I want to do with the project right now and in the future, and make sure to align the frame rate upfront? Right?

Fair. Thanks!

 

j-v wrote on 9/28/2020, 9:07 AM

No, I only recomment to convert this type of files with a bitrate that is so much variable, from 3 fps - 576 f/s, in a program to convert it to staedy framerate and than use that file in a video EDITOR ( a player is something totally different)

met vriendelijke groet
Marten

Camera : Pan X900, GoPro Hero7 Hero Black, DJI Osmo Pocket, Samsung Galaxy A8
Desktop :MB Gigabyte Z390M, W10 home version 2004 build 19041.264, i7 9700 4.7Ghz,16 DDR4 GB RAM, Gef. GTX 1660 Ti.
Laptop  :Asus ROG GL753VD, W10 home version 2004 build 19041.264, CPU i7 7700HQ, 8 GB RAM, GeF. GTX 1050 (2 GB) + Int. HD Graphics 630(2GB).VP 17,18 and VMS PL 16,17 are installed, all latest builds
Both Nvidia GPU's have driver version 456.71 Studio Driver.
TV      :LG 4K 55EG960V

My slogan is: BE OR BECOME A STEMCELL DONOR !!!