Movie Studio Platinum 17 error

Arch-White wrote on 5/20/2020, 6:59 AM

Hi, Can anyone assist please?

When attempting to import a GOpro file to my PC I am getting the error below, Same software has no problems on my new Laptop. Be grateful for any assitance.

i7-3770 CPU  Ram 8.0

 

Problem Description
   Application Name:    Movie Studio Platinum
   Application Version: Version 17.0 (Build 143)
   Problem:             Unmanaged Exception (0xc0000005)
   Fault Module:        C:\Program Files\VEGAS\Movie Studio Platinum 17.0\MovieStudioPlatinum170.exe
   Fault Address:       0x00007FFA404B09F0
   Fault Offset:        0x00007FFA404B09F0

Fault Process Details
   Process Path:        C:\Program Files\VEGAS\Movie Studio Platinum 17.0\MovieStudioPlatinum170.exe
   Process Version:     Version 17.0 (Build 143)
   Process Description: Movie Studio Platinum
   Process Image Date:  2020-04-13 (Mon Apr 13) 08:47:12

Comments

Steve Grisetti wrote on 5/20/2020, 7:03 AM

What are the specs of that GoPro video?

Open one of your GoPro clips in the free download MediaInfo. In MediaInfo, set View to Text and then copy the report that appears and paste it to this forum. Once we have this information we'll better be able to address your question.

Arch-White wrote on 5/20/2020, 7:27 AM

Thanks Steve for prompt reply, please see below as requested.

 

General
Complete name                            : E:\DCIM\100GOPRO\GH010539.MP4
Format                                   : MPEG-4
Format profile                           : Base Media / Version 1
Codec ID                                 : mp41 (mp41)
File size                                : 174 MiB
Duration                                 : 24 s 192 ms
Overall bit rate mode                    : Variable
Overall bit rate                         : 60.5 Mb/s
Encoded date                             : UTC 2020-04-29 13:36:23
Tagged date                              : UTC 2020-04-29 13:36:23

Video
ID                                       : 1
Format                                   : AVC
Format/Info                              : Advanced Video Codec
Format profile                           : High@L4.2
Format settings                          : CABAC / 2 Ref Frames
Format settings, CABAC                   : Yes
Format settings, Reference frames        : 2 frames
Format settings, GOP                     : M=1, N=30
Codec ID                                 : avc1
Codec ID/Info                            : Advanced Video Coding
Duration                                 : 24 s 191 ms
Bit rate mode                            : Variable
Bit rate                                 : 60.0 Mb/s
Width                                    : 1 920 pixels
Height                                   : 1 080 pixels
Display aspect ratio                     : 16:9
Frame rate mode                          : Constant
Frame rate                               : 59.940 (60000/1001) FPS
Color space                              : YUV
Chroma subsampling                       : 4:2:0
Bit depth                                : 8 bits
Scan type                                : Progressive
Bits/(Pixel*Frame)                       : 0.483
Stream size                              : 174 MiB (100%)
Title                                    : GoPro AVC  
Language                                 : English
Encoded date                             : UTC 2020-04-29 13:36:23
Tagged date                              : UTC 2020-04-29 13:36:23
Color range                              : Limited
colour_range_Original                    : Full
Color primaries                          : BT.709
Transfer characteristics                 : BT.709
Matrix coefficients                      : BT.709
Codec configuration box                  : avcC

Audio
ID                                       : 2
Format                                   : AAC LC
Format/Info                              : Advanced Audio Codec Low Complexity
Codec ID                                 : mp4a-40-2
Duration                                 : 24 s 192 ms
Bit rate mode                            : Constant
Bit rate                                 : 192 kb/s
Nominal bit rate                         : 48.0 kb/s
Channel(s)                               : 2 channels
Channel layout                           : L R
Sampling rate                            : 48.0 kHz
Frame rate                               : 46.875 FPS (1024 SPF)
Compression mode                         : Lossy
Stream size                              : 559 KiB (0%)
Title                                    : GoPro AAC  
Language                                 : English
Encoded date                             : UTC 2020-04-29 13:36:23
Tagged date                              : UTC 2020-04-29 13:36:23

Other #1
ID                                       : 3
Type                                     : Time code
Format                                   : QuickTime TC
Duration                                 : 24 s 191 ms
Bit rate mode                            : Constant
Frame rate                               : 59.940 (60000/1001) FPS
Time code of first frame                 : 13:49:23:43
Time code, striped                       : Yes
Title                                    : GoPro TCD  
Language                                 : English
Encoded date                             : UTC 2020-04-29 13:36:23
Tagged date                              : UTC 2020-04-29 13:36:23

Other #2
Type                                     : meta
Duration                                 : 24 s 190 ms
Bit rate mode                            : Variable
Duration_LastFrame                       : -835

Other #3
Type                                     : meta
Bit rate mode                            : Variable
mdhd_Duration                            : 24191

 

j-v wrote on 5/20/2020, 8:21 AM

Nothing wrong with the file but maybe where it is stored or your PC is totally out of order.
Which Windows is installed?

met vriendelijke groet
Marten

Camera : Pan X900, GoPro Hero7 Hero Black, Samsung Galaxy A8
Desktop :MB Gigabyte Z390M, W10 home version 1909 build 18363.720, i7 9700 4.7Ghz,16 DDR4 GB RAM, Gef. GTX 1660 Ti.
Laptop  :Asus ROG GL753VD, W10 home version 1909 build 18363.720, CPU i7 7700HQ, 8 GB RAM, GeF. GTX 1050 (2 GB) + Int. HD Graphics 630(2GB).VP 16,17 and VMS PL 16,17 are installed, all latest builds
Both Nvidia GPU's have driver version 442.92 Studio Driver, desktop the Studio DHC driver
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Arch-White wrote on 5/20/2020, 8:36 AM

Hi, Windows 10, thanks

Arch-White wrote on 5/20/2020, 8:40 AM

I shold add that get same error whether downloading from sd card or file in folder.

KenB wrote on 5/20/2020, 9:33 AM

Just a thought, can you try copying the video onto the hard drive of your PC before you try to import into VMS? (It looks like you are trying to import directly from the Go Pro or SD card.)

Ken.

Arch-White wrote on 5/20/2020, 10:57 AM

Ken, thank you but I have tried both and what I am attempting to do on this PC workss ok on my laptop and also works fine with Vegas 11, so wondering whether it is something needing tweaked with my older PC which was built for video editing but at least five years ago may be more.

 

3POINT wrote on 5/20/2020, 2:34 PM

I cannot reproduce your error when importing 1080p60 Gopro Hero7 media. The only difference I see between your and my Gopro Media is that my Gopro stores 1080p60 at 30 mbps and yours at 60 mbps.

Arch-White wrote on 5/21/2020, 6:16 AM

Thanks 3 point