MPEG-4 crash

ddyszel wrote on 1/23/2014, 10:01 AM

I've recently received a couple of files that I can't put on the timeline with the program crashing. It happens on both 10 and 11 pro. The file plays fine with Windows Media Player and Quicktime, but Vegas doesn't like it. Here's the details:
Problem Description
Application Name: Vegas Pro
Application Version: Version 10.0e (Build 737)
Problem: Unmanaged Exception (0xccccfffe)
Fault Module: C:\WINDOWS\system32\kernel32.dll
Fault Address: 0x7C812FD3
Fault Offset: 0x00012FD3

Fault Process Details
Process Path: C:\Program Files\Sony\Vegas Pro 10.0\vegas100.exe
Process Version: Version 10.0e (Build 737)
Process Description: Vegas Pro
Process Image Date: 2011-06-29 (Wed Jun 29) 17:23:38

The file was created using Final Cut and is H.264 mp4
Any suggestions on how to use this file?

Comments

musicvid10 wrote on 1/23/2014, 10:12 AM

Have you tried turning off GPU in Vegas?
Post the complete file details using MediaInfo from Sourceforge.
Post your Quicktime version.
Thanks.

ddyszel wrote on 1/24/2014, 3:04 PM

Here is the text info:
General
Complete name : I:\Capture\DeathImplement.mp4
Format : MPEG-4
Format profile : Base Media / Version 2
Codec ID : mp42
File size : 235 MiB
Duration : 6mn 10s
Overall bit rate mode : Variable
Overall bit rate : 5 318 Kbps
Encoded date : UTC 2012-10-24 02:28:08
Tagged date : UTC 2012-10-24 02:28:11
©TIM : 00:00:00:00
©TSC : 24000
©TSZ : 1001

Video
ID : 1
Format : AVC
Format/Info : Advanced Video Codec
Format profile : High@L3.1
Format settings, CABAC : Yes
Format settings, ReFrames : 3 frames
Codec ID : avc1
Codec ID/Info : Advanced Video Coding
Duration : 6mn 10s
Source duration : 6mn 10s
Bit rate : 4 996 Kbps
Width : 1 280 pixels
Height : 720 pixels
Display aspect ratio : 16:9
Frame rate mode : Variable
Frame rate : 23.976 fps
Minimum frame rate : 23.976 fps
Maximum frame rate : 24.000 fps
Standard : NTSC
Color space : YUV
Chroma subsampling : 4:2:0
Bit depth : 8 bits
Scan type : Progressive
Bits/(Pixel*Frame) : 0.226
Stream size : 221 MiB (94%)
Source stream size : 221 MiB (94%)
Language : English
Encoded date : UTC 2012-10-24 02:28:08
Tagged date : UTC 2012-10-24 02:28:08
Color primaries : BT.709
Transfer characteristics : BT.709
Matrix coefficients : BT.709
mdhd_Duration : 370829

Audio
ID : 2
Format : AAC
Format/Info : Advanced Audio Codec
Format profile : LC
Codec ID : 40
Duration : 6mn 10s
Source duration : 6mn 10s
Bit rate mode : Variable
Bit rate : 318 Kbps
Maximum bit rate : 399 Kbps
Channel(s) : 2 channels
Channel positions : Front: L R
Sampling rate : 44.1 KHz
Compression mode : Lossy
Stream size : 14.0 MiB (6%)
Source stream size : 14.0 MiB (6%)
Language : English
Encoded date : UTC 2012-10-24 02:28:08
Tagged date : UTC 2012-10-24 02:28:08
mdhd_Duration : 370869

https://www.dropbox.com/s/hqlkdsm2xetl8oj/DeathImplement.mp4

john_dennis wrote on 1/24/2014, 6:26 PM

Works in Vegas 12 on two different machines. Fails when matching media properties in 9, 10 and 11 with Quicktime 7.7.4.

Suggest you fall back to an earlier version of Quicktime, 7.6.2.

Edit: Fell back to 7.6.2 but no help.

2000

astar wrote on 1/24/2014, 6:31 PM

Musicvid is probably on the right track. Disable GPU or any effects from the time or clip.

You could try FFMPEG or FFMBC and re-render the file to another codec or the same. If you do this, lose the compression on the audio track. In my religion, I believe I experience less crashes with uncompressed audio tracks. I believe there are "issues" with decompressing the audio and then syncing the delays. I feel like this happens more with AC3, and PCM is more bullet proof on the wide variety of sound hardware.

john_dennis wrote on 1/24/2014, 8:08 PM

I boot my machine into Safe Mode with the same results so I don't suspect video driver.

"[I]Frame rate mode : Variable
Frame rate : 23.976 fps
Minimum frame rate : 23.976 fps
Maximum frame rate : 24.000 fps[/I]"

Variable frame rate doesn't warm my heart, but I'm strange that way.

I rendered the file in 12 for you using Sony AVC Blu-ray custom template for video. I resampled audio to 48 kHz PCM using elastique and muxed the files in tsMuxer to .m2ts container. It works in 10 and 11.

Get it here. This file won't be in my dropbox for long.

ddyszel wrote on 1/25/2014, 9:30 AM

Thanks for all the input. It failed on 10 and 11 for me. The moment I clicking on it in explorer, the program crashed. I thought it was the frame rate so I rendered it using Freemake video converter changing only the frame rate to 29.97 and had no further problem.

It's good to know that it worked with 12, so that should carry over to 13 when it's released and I upgrade.

I've always been impressed with how flexible Vegas is with file formats, which is why this really threw me.

I've copied all your comments for future reference.