My new ADVC-100 arrived today and I have still no response to the support email request I sent over a week ago about a firewire card which I had bought and if it would work with this product. But today I have a new problem. When I hook up the ADVC-100 to the machine it was intended for, (AMD Athlon XP 2400, ASUS A7V8X Motherboard, 512 Meg PC-2700 DDR ram, 2x WD/HD's 7200rpm, Win XP Pro OS) the computer keeps saying that there is a new piece of hardware connected through my firewire card which it does not recognize.

I have an old PIII 700 with a shuttle motherboard and 512 meg of pc-100 ram. When the unit is connected to this computer with the same firewire card, it does recognize the ADVC-100 as a microsoft video camera.

My new system was put together for nothing but video editing and is very fast, powerful and has sufficient storage for what I want to do. What is the problem with recognition on the ADVC-100.

Please help me, I have tried posting questions on the Canopus forum and people only said they had the same type of problem and no one including Canopus gave any response. I have even emailed Canopus support a couple of times with no response at all (maybe they need more time). I heard about the ADVC-100 on this forum and it did come very highly recommended. I just wish I could get a chance to see how great it really is.