New Computer, Designed for Vegas - fails to download/install

Christopher-Parsons wrote on 7/21/2021, 9:15 AM

I need help downloading/installing Vegas Creative Pro 18 Software on a new system (replacing my old system).

Does Vegas have a support contact? I purchased Vegas Creative (18) - then, when that didn't work or install, I purchased Vegas 365. Neither work?? - and finding a human to talk with at Vegas Create Software is simply impossible. I've tried reaching out via Twitter, looking everywhere I can find on the website, calling local information/research in Reno, NV - and essentially am totally stuck - and no support that I can find whatsoever.

COMPUTERID
What is meant by this - and how do I include this in my profile/purchase history? I can report this to you privately, if you need to add it to my purchase log? I just need to know what you're talking about - as there is NO PARAMETER ON MY COMPUTER CALLED COMPUTERID.

NEW SYSTEM
I have a 10-core i9, running W10Pro (Asus p490, i9-10800, 64 gig ram, 2x 2tb nvram, 16 Tb hdd, gigabyte 3060 gpu, corsair water cooled, 1000 watt p.s., Thermaltake case and RGB Controller). The memory is the fasted available and system overclock optimized for Video rendering.

VEGAS SOFTWARE
VEGAS Pro 18, or VEGAS 365 (I've purchased both - and want the best version - with the fewest bugs) to work on my new machine. Both of my purchases have available seats to use with my new system. And, no, I do not need a credit for the one I don't use ... I just want my Vegas software to work.

Please help me get this installed. I would appreciate it very much.

Comments

jetdv wrote on 7/21/2021, 9:42 AM

@Christopher-Parsons, you can access support here:

https://www.vegascreativesoftware.info/us/support/

 

Vegas Pro 18 and Vegas 365 are the same product. All that's different is what's included and how you pay. But the basic NLE is exactly the same.

You said it fails to download/install. Which is it? Does it fail to download? Or does it fail to install? Obviously it can't install if it doesn't download.

If it fails to download, please try using a different browser or double-check your internet connection.

If it fails to install, please send screenshots showing what you are seeing during the install process.

 

If you want to just manually download the installer for just VEGAS Pro 18 (none of the extras you may have purchased), you can find a direct link here:

https://www.vegascreativesoftware.info/us/forum/vegas-pro-18-update-5-build-527--129047/

Christopher-Parsons wrote on 7/21/2021, 11:18 AM

Hello Jetdv,

First, thank you for responding so quickly. Clearly, I have been doing it wrong - and this is the right portal to get help.

Second, let me be more clear. See screenshot:

jetdv wrote on 7/21/2021, 12:54 PM

So it downloaded OK but failed to register an audio plugin. I did a search on that error number. There's lots of hits when you do that. You can start here:

 

https://www.vegascreativesoftware.info/us/forum/vegas-pro-17-installation-error-error-2147163964-occurred--127171/

https://www.vegascreativesoftware.info/us/forum/error-2147163964--130284/