New computer - Vegas Pro crashing when starting up

Art-Munson wrote on 2/26/2024, 6:51 PM

Finally purchased a new computer a NUC 12th Gen Intel(R) Core(TM) i7-12700H with 32 GB running Windows 11. Got Vegas Pro 365 (21) de-activated on old computer and re-activated on new computer. Tried to get Boris activated but no luck. Vegas ran a couple of times but now crashes every time I try to run it. I submitted the crash report and re-booted computer but that didn't help. Any ideas on what to do next? Thanks for any help.

Comments

RogerS wrote on 2/26/2024, 8:25 PM

What does the crash report say in "show problem details"?

It's possible Boris is blocking it from launching if it's not activated right. Try uninstalling it?

Art-Munson wrote on 2/26/2024, 10:50 PM

What does the crash report say in "show problem details"?

It's possible Boris is blocking it from launching if it's not activated right. Try uninstalling it?

Doesn't show anything. I did uninstall Boris and the problems seem to happen after that.

Former user wrote on 2/26/2024, 11:11 PM

What does the crash report say in "show problem details"?

@Art-Munson You need to tick the box to show details,

Art-Munson wrote on 2/26/2024, 11:27 PM

Duh, thanks. Creaky eyes, will follow up tomorrow. Thanks!

Art-Munson wrote on 2/27/2024, 10:07 AM

So it seems that my uninstalling Boris Continuum is the problem. I uninstalled as I didn't want the display of all the Boris effect I did not have a subscription to. I guess I am not understanding.

Problem Description
   Application Name:    VEGAS Pro
   Application Version: Version 21.0 (Build 208)
   Problem:             Unmanaged Exception (0xc0000005)
   Fault Module:        C:\Program Files\Common Files\OFX\Plugins\BCC_DFT\BCC+.ofx.bundle\Contents\Win64\BCC+.ofx
   Fault Address:       0x0000000056A527D9
   Fault Offset:        0x00000000006927D9

Should I just re-install Vegas?

Art-Munson wrote on 2/27/2024, 3:20 PM

Thanks everyone, got it sorted. Had to install Legacy Continuum.