New Dell 7770 and Vegas 20 build 411 keeps freezing

RogerS wrote on 11/22/2023, 6:01 AM

Be sure the Intel UHD Graphics is enabled and use it in preferences/ file io for hardware decoding (should be on by default).

Can you give MediaInfo for your media? https://www.vegascreativesoftware.info/us/forum/faq-how-to-post-mediainfo-and-vegas-pro-file-properties--104561/

Steveooo wrote on 11/22/2023, 7:50 AM

hallo Roger, it was enabled and i did a test this morning after watching a video on YT that suggested to disable it!

I'll enable again after reading your post.

Here's the media info of the file:

General
Complete name : E:\CAPTURE\C0933.MP4
Format : XAVC
Codec ID : XAVC (XAVC/mp42/iso2)
File size : 128 MiB
Duration : 6 s 240 ms
Overall bit rate mode : Variable
Overall bit rate : 172 Mb/s
Frame rate : 25.000 FPS
Encoded date : 2023-10-21 07:46:21 UTC
Tagged date : 2023-10-21 07:46:21 UTC

Video
ID : 1
Format : AVC
Format/Info : Advanced Video Codec
Format profile : High 4:2:2@L5.1
Format settings : CABAC / 2 Ref Frames
Format settings, CABAC : Yes
Format settings, Reference frames : 2 frames
Codec ID : avc1
Codec ID/Info : Advanced Video Coding
Duration : 6 s 240 ms
Bit rate mode : Variable
Bit rate : 140 Mb/s
Width : 3 840 pixels
Height : 2 160 pixels
Display aspect ratio : 16:9
Frame rate mode : Constant
Frame rate : 25.000 FPS
Color space : YUV
Chroma subsampling : 4:2:2
Bit depth : 10 bits
Scan type : Progressive
Bits/(Pixel*Frame) : 0.675
Stream size : 105 MiB (82%)
Encoded date : 2023-10-21 07:46:21 UTC
Tagged date : 2023-10-21 07:46:21 UTC
Color range : Limited
Color primaries : BT.709
Transfer characteristics : BT.709
Matrix coefficients : BT.709
Metas : 3
Codec configuration box : avcC

Audio
ID : 2
Format : PCM
Format settings : Big / Signed
Codec ID : twos
Duration : 6 s 240 ms
Bit rate mode : Constant
Bit rate : 1 536 kb/s
Channel(s) : 2 channels
Sampling rate : 48.0 kHz
Bit depth : 16 bits
Stream size : 1.14 MiB (1%)
Encoded date : 2023-10-21 07:46:21 UTC
Tagged date : 2023-10-21 07:46:21 UTC

Other
ID : 3
Type : meta
Format : rtmd
Codec ID : rtmd
Duration : 6 s 240 ms
Bit rate mode : Constant
Encoded date : 2023-10-21 07:46:21 UTC
Tagged date : 2023-10-21 07:46:21 UTC

Former user wrote on 11/22/2023, 7:57 AM

@Steveooo Hi, that's only a small file so would you share it on a file sharing site like Google Chrome 👍

Open Google, top right is a sq of dots - Open Google Drive.
Drag that video onto the Google Drive window, let it upload.
Right click on the file on screen - Share.
A window will pop up, General Access - choose anyone with the link - Copy link.
Then on here in a new comment at the top there's a chain button, paste the link on there
Click Comment

Steveooo wrote on 11/22/2023, 8:07 AM

I noticed that both files coming from the FX3 or the Mavic drone bring Vegas to freeze! At the beginning with the blue wheel that keeps running then a white screen after i decide to quit

BiswasArt wrote on 11/22/2023, 8:10 AM

wow...just looked up the laptop and it is a beast....and like i said in another post, try switching to power mode to high-performance and see if the problem goes away....if it does fix then the issue is the efficiency cores on your cpu....

if it is still not stable then try disabling Hardware Accelerated GPU Scheduling in Settings-Display-Graphics-Change default graphics settings-turn it off and restart the laptop. The reason to do that is that since your laptop is extremely capable of playing hevc with the graphics card alone in vegas pro that it doesnt require the help of cpu at all to deliver smooth frames while playing the footage.

Also i can suspect that only you are facing this issue is because you might be in the few people who uses that kind of powerful graphics card and cpu with old version of vegas pro (sorry). I hope this has helped.

RogerS wrote on 11/22/2023, 8:38 AM

Hi @Steveooo from your MediaInfo, High 4:2:2@L5.1 is the hint. 10-bit 4:2:2 AVC doesn't work with GPU decoding, period.

While disabling the iGPU is horrible advice, the file type here means that it's irrelevant. This playback will likely be poor as the CPU has to do everything.

I'd pick a different variety of AVC to use in VEGAS. 10-bit 4:2:0 AVC would be a great choice in VEGAS that your iGPU would have no issue with. My desktop with an Intel UHD770 does great with these files from the A7sIII.

10-bit 4:2:0 HEVC would work okay as well, though the HEVC support in VEGAS is still a work in progress (big improvement with 21.187 but not there yet). 10 bit 4:2:2 HEVC support is still not great in VEGAS with the Intel UHD770 in my testing.

Maybe share MediaInfo for the Mavic as well.

Steveooo wrote on 11/22/2023, 9:55 AM

the drone media info

General
Complete name : E:\CAPTURE\\DJI_0252.MP4
Format : MPEG-4
Format profile : Base Media
Codec ID : isom (isom/iso2/avc1/mp41)
File size : 803 MiB
Duration : 40 s 808 ms
Overall bit rate : 165 Mb/s
Frame rate : 59.940 FPS
Encoded date : 2023-10-06 09:15:33 UTC
Tagged date : 2023-10-06 09:15:33 UTC
Writing application : DJIMavic3Cine
Cover : Yes
snal : (Binary)
tnal : (Binary)

Video
ID : 1
Format : AVC
Format/Info : Advanced Video Codec
Format profile : High@L5.1
Format settings : CABAC / 1 Ref Frames
Format settings, CABAC : Yes
Format settings, Reference frames : 1 frame
Format settings, GOP : M=1, N=15
Codec ID : avc1
Codec ID/Info : Advanced Video Coding
Duration : 40 s 808 ms
Bit rate : 160 Mb/s
Width : 3 840 pixels
Height : 2 160 pixels
Display aspect ratio : 16:9
Frame rate mode : Constant
Frame rate : 59.940 (60000/1001) FPS
Color space : YUV
Chroma subsampling : 4:2:0
Bit depth : 8 bits
Scan type : Progressive
Bits/(Pixel*Frame) : 0.322
Stream size : 779 MiB (97%)
Encoded date : 2023-10-06 09:15:33 UTC
Tagged date : 2023-10-06 09:15:33 UTC
Color range : Limited
Color primaries : BT.709
Transfer characteristics : BT.709
Matrix coefficients : BT.709
Codec configuration box : avcC

Other #1
ID : 2
Type : meta
Format : djmd
Codec ID : djmd
Duration : 40 s 808 ms
Bit rate mode : Variable
Title : DJI meta
Default : No
Alternate group : 65535
Encoded date : 2023-10-06 09:15:33 UTC
Tagged date : 2023-10-06 09:15:33 UTC

Other #2
ID : 3
Type : meta
Format : dbgi
Codec ID : dbgi
Duration : 40 s 808 ms
Bit rate mode : Constant
Title : DJI dbgi
Default : No
Alternate group : 5
Encoded date : 2023-10-06 09:15:33 UTC
Tagged date : 2023-10-06 09:15:33 UTC

RogerS wrote on 11/22/2023, 10:02 AM

This one is relatively high bitrate 8 bit 4:2:0 AVC.

That would in theory work well though in the past DJI compression has caused fits for the decoders in VEGAS. It should do okay with the UHD 770- how's playback of just the DJI files?

j-v wrote on 11/22/2023, 10:13 AM

@Steveooo
I would like to see screenshots of your Vegas/Help/ Check for Drivers Update and Options/File I/O so I can possibly help you.

Steveooo wrote on 11/22/2023, 10:30 AM

j-v wrote on 11/22/2023, 10:58 AM

I think not a solution, but the latest drivers for your IGPU are 31.0.101.4972.

And your Options/Preferences/ File I/O?

Former user wrote on 11/22/2023, 10:59 AM

@Steveooo 537.58 is the Gaming driver, try the latest Studio driver 546.01

Steveooo wrote on 11/22/2023, 11:14 AM

i

j-v wrote on 11/22/2023, 12:32 PM

Thank you. Unless you have set the Dyn.RAM Preview Max other than the default setting I cannot find a reason why those files do Vegas 20 freeze at your Dell

RogerS wrote on 11/22/2023, 6:38 PM

Odd that raw processor is set to off and not the NVIDIA. Is VEGAS finding it properly? I assume it is in preferences/ video.

GJeffrey wrote on 11/22/2023, 10:48 PM

Are you using the correct rtx A4500 driver? The latest production one available on nvidia website is R535 U8 (537.70)

fr0sty wrote on 11/23/2023, 12:06 AM

If none of the above work, use proxies for that file. Right click on the file in your project media bin, "create video proxy", once that process finishes, set preview quality to "preview" and enjoy silky smooth playback.

Steveooo wrote on 11/23/2023, 2:50 AM

This one is relatively high bitrate 8 bit 4:2:0 AVC.

That would in theory work well though in the past DJI compression has caused fits for the decoders in VEGAS. It should do okay with the UHD 770- how's playback of just the DJI files?

The playback is smooth

Steveooo wrote on 11/23/2023, 2:50 AM

Are you using the correct rtx A4500 driver? The latest production one available on nvidia website is R535 U8 (537.70)

I'm updating the driver right now! Thank you

Steveooo wrote on 11/23/2023, 3:06 AM

Odd that raw processor is set to off and not the NVIDIA. Is VEGAS finding it properly? I assume it is in preferences/ video.

I'll set to Nvidia and i'm running a couple of tests

RogerS wrote on 11/23/2023, 3:11 AM

If it's auto (off) that says that VEGAS isn't properly finding the GPU (I think). If NVIDIA is now an option that's fine.

Unless you are using raw video (Braw, etc.) this shouldn't matter at all, it's more a symptom that something is wrong. Preferences/video really should be automatically set to the NVIDIA GPU.

Steveooo wrote on 11/23/2023, 3:12 AM

@RogerS What should i set in "hardware decoder to use" ?

Steveooo wrote on 11/23/2023, 3:18 AM

RogerS wrote on 11/23/2023, 3:27 AM

This is very strange that "off" is the default. For hardware decoder set it to the Intel GPU.
For raw video it probably doesn't matter- try OpenCL on the NVIDIA.
For GPU acceleration of video processing select the NVIDIA GPU.

(Also, to take a screenshot you can press windows + shift + s and select part or all of the screen. Then save it and upload it).