First time trying to use the program. Tried Guided "easy" mode. Crashed when I add video to project. Tried power user mode. Crashed when I add video to project. Have tried with a few different video files, small, large, all of them MP4 video.
FROM MEDIAINFO
General
Complete name : F:\Video\2020-06-04 10.06.33 Allister Bradley's Zoom Meeting 82051359299\zoom_0.mp4
Format : MPEG-4
Format profile : Base Media / Version 2
Codec ID : mp42 (isom/mp42)
File size : 1.09 GiB
Duration : 2 h 4 min
Overall bit rate mode : Variable
Overall bit rate : 1 261 kb/s
Encoded date : UTC 2020-06-04 16:27:34
Tagged date : UTC 2020-06-04 16:27:34
Video
ID : 2
Format : AVC
Format/Info : Advanced Video Codec
Format profile : Baseline@L3.1
Format settings : 1 Ref Frames
Format settings, CABAC : No
Format settings, Reference frames : 1 frame
Format settings, GOP : M=1, N=30
Codec ID : avc1
Codec ID/Info : Advanced Video Coding
Duration : 2 h 4 min
Bit rate : 1 206 kb/s
Width : 1 280 pixels
Height : 720 pixels
Display aspect ratio : 16:9
Frame rate mode : Constant
Frame rate : 25.000 FPS
Color space : YUV
Chroma subsampling : 4:2:0
Bit depth : 8 bits
Scan type : Progressive
Bits/(Pixel*Frame) : 0.052
Stream size : 1.05 GiB (96%)
Title : H.264/AVC video
Encoded date : UTC 2020-06-04 16:27:34
Tagged date : UTC 2020-06-04 16:27:34
Codec configuration box : avcC
Audio
ID : 1
Format : AAC LC
Format/Info : Advanced Audio Codec Low Complexity
Codec ID : mp4a-40-2
Duration : 2 h 4 min
Bit rate mode : Variable
Bit rate : 53.4 kb/s
Maximum bit rate : 116 kb/s
Channel(s) : 1 channel
Channel layout : C
Sampling rate : 32.0 kHz
Frame rate : 31.250 FPS (1024 SPF)
Compression mode : Lossy
Stream size : 47.4 MiB (4%)
Title : AAC audio
Encoded date : UTC 2020-06-04 16:27:34
Tagged date : UTC 2020-06-04 16:27:34
Crashing means that someting on your used hardware or settings of the program is wrong but over those things you said nothing. For help on this user forum you have to give a lot info as projecttype, what is exactly your hardware a.s.o. How to give that info you can find here: https://www.vegascreativesoftware.info/us/forum/important-information-required-to-help-you--110457/
Vegas Movie Studio 17 Platinum. Version 17, Build 143
Windows 10 Pro. Version 10.0.18362 Build 18362
Dell OptiPlex 7010 with i5-3570 @ 3.40 GHz
12.0 GB RAM
Intel HD integrated Graphics 2500
Footage created in Zoom app.
Vegas Settings as at initial install.
Use the Guided Creator. Add video (as info'd above). Immediately this happens.
I don't see on your used hardware someting that could trigger this at loading that file you showed.
It is a very long file, did you also try shorter files to load first?
If yess , maybe you are willing to share such a very short file on a file sharing site like dropbox, so we can try it out on our installations of VMS 17
Yes, it's a large file. I've had the same experience with tiny video files. I've also installed the program on another desktop machine (an Optiplex 9020 with 24GB RAM and an i7-4770) and it has no trouble processing these videos, so I imagine there's little value in sharing video. If it works on my other machine, it'll probably work on yours.
Is there anything perhaps to be found in a log file?
I have found your error report in the database. Thank you for adding the detail for this...it made it very easy to find. I would suggest turning off your GPU decoding on this machine (in the File I/O tab of of the preferences dialog). The GPU for this machine is quite old and below system requirements.
Thanks for the tip, @VEGASDerek, I'll give that a try. I suppose installing a dedicated video card in this machine would be a big improvement, then, for any video editing. I don't do much other than basic editing here anyway.
@VEGASDerek, that change to settings made all the difference. Thank you again!