New Transitions stay "demo" even when purchased

earthrisers wrote on 4/14/2002, 6:07 PM
Well, I just bought, downloaded, and installed the new Plug-Ins pack.

Then I tried to USE them, and...aarrgghhh!

Even though I had also downloaded and executed the "automatic registration" thingy, the transitions remain in Demo mode -- i.e., they plaster a "SONIC FOUNDRY" banner across the transition. I then tried unlocking manually, using the activation code SFoundry's website gave me when I bought the pack, but the program claims that the code that I entered is invalid.
Anybody had any luck in getting these things to install correctly?
Ernie

Comments

PeterWright wrote on 4/14/2002, 7:02 PM
Open up one of the new transitions and look for the "Unlock" button.
haywire wrote on 4/14/2002, 7:31 PM
I had the same problem with the plug ins, not being able to unlock them. I called Customer Service and they gave me a new activation code. In my case, my computer ID had changed. In any event, the plug ins are working well.

Michael
sonicboom wrote on 4/14/2002, 8:03 PM
i read on previous posts that the new plugins crashed there computer
i haven't bought them yet because of this
anyone who bought them, please respond either way
they look great and i want to get them
thanks
sb
sms wrote on 4/14/2002, 8:11 PM
I started with a demo version of the plug-in. No problems except watermark as expected. I purchased last night and did a manual unlock. The watermark went away and I haven't had any other problems...so far.
earthrisers wrote on 4/14/2002, 8:17 PM
Well, the problem is "fixed". Turns out the downloadable auto-registration thingy didn't work, and the activation-code the website gave me when I made the purchase didn't work, but a few minutes later I received an automated e-mail from SFdry sales, giving me a SERIAL NUMBER.
This worked to "unlock" the transitions. (The "activation code" did not work for unlocking them.)
All seems okay now. And the transitions actually seem to be working properly on my system (Win XP, 1.2GHz Pentium, 512MB RAM); I haven't seen the slow-down problems others have reported here.
Ernie