No response from Support after 10+ days – VEGAS Pro 23 license

Amin-BKC wrote on 12/15/2025, 5:02 AM

Hello,

I am posting here because I have not received any response from VEGAS / MAGIX Support after more than 10 days.

I opened two official support tickets regarding a VEGAS Pro 23 license issue:
- Ticket #2025120117002299 (December 1st)
- Ticket #2025120317001956 (December 3rd)

The license was successfully registered to my email address, but it does not appear in my VEGAS Creative Software account, which prevents me from using the software.

I have only received automatic acknowledgements so far, but no actual support response.

Could a moderator please help escalate this issue to the support team?

Thank you very much.

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Comments

Amin-BKC wrote on 12/24/2025, 4:38 AM

I want to add a concrete clarification with evidence from the activation screen.

I have already installed VEGAS Pro 23 and I am currently using the trial version.
Only 9 days of trial remain.

On the activation screen:
- My email address is correctly recognized (green check mark).
- Any serial / code I have is rejected (red cross).

This confirms that:
- My account is valid
- But no final activation license is attached to it

Since this was a physical Amazon purchase, it strongly suggests that the voucher code was never converted into a final activation code by MAGIX.

At this point, this is not an installation or email issue.
This requires manual license generation and assignment by MAGIX support.

Could a VEGAS moderator please escalate this internally before the trial expires?
Thank you.

RogerS wrote on 12/24/2025, 4:47 AM

@Amin-BKC This is not something VEGAS moderators can do, we help run this forum and nothing more. Does infoservice@magix.net still work?

Dexcon wrote on 12/24/2025, 5:46 AM

On the Amazon website from which you purchased Vegas Pro 23, was the purchase process listed as 'Fulfilment by Amazon (FBA)'? This is where Amazon - though not the manufacturer of the product - takes care of the entire purchase process (much like a bricks-and-mortar retailer selling a computer, whitegoods, food, etc, etc, etc). But Amazon also hosts vendors selling products using Amazon as a platform to sell those goods - like eBay. In this case, the purchaser is buying from the vendor, not directly from Amazon.

Why is this important? A few years ago or so, there were quite a number of reports on the forum of scam Vegas Pro sales on Amazon where the serial number provided with a 'platform' sale was - to say the least - dodgy and did not work during the MAGIX registration/activation process.

TimeTree wrote on 12/24/2025, 11:35 AM

I contacted support a month ago, and I'm assuming that they must be busy with the holidays through November-December, so you should receive a response after new years?

Reyfox wrote on 12/24/2025, 12:25 PM

For me, support shouldn't take that long.

Gugusgland wrote on 12/26/2025, 2:12 AM

Glad we can be helpful. I understand wanting it in French and for unknown reasons 22 and 23 don't open on some French-language systems. When did you start your subscription? If it was before 23 was released you should be able to install 22 and from the link I shared other software that came with it (Mocha VEGAS for 22?).

None of the V21,22 or 23 works in french with my new computer with a new and fresh W11 installation.Only ENLISH version are working. I had a answer from after sale 3 days before (16 days after my first demand), they ask me to unsinstall Visual Studio 26, but there's no effect. I try many things with ChatGPT (in the REGISTER and in the C:\Program Files\VEGAS\VEGAS Pro 23.0\language\local_fr_FR file), to use the FR menu with the EN .dll files, but nothing works.

RogerS wrote on 12/26/2025, 2:17 AM

@Gugusgland The French language issue is one that's been a problem for a year but the developers can't figure out why some systems work and some don't. What did support say after you said their advice didn't work?

Gugusgland wrote on 12/26/2025, 3:05 AM

Nothing for the moment, I just respond them. I hope it will not take 15 days...

RogerS wrote on 12/26/2025, 3:21 AM

I don't want to get your hopes up as it is the end of year and support may be on leave. Also this problem was reported a while ago by many users.

If you have trouble with navigating the program in English and can't find anything feel free to create new posts on this forum and we'll do our best to assist.