The U.S. line +1 305-642-6300 is not working
The UK line +1 905-470-0400 went to someone's full mailbox and could not accept calls
It is Monday at 12:13pm EST, yet the +1 305-722-5810 main sales line says it is outside the company hours and disconnects. Guys what is going on here?
I need and will pay for Vegas 14 technical support for hardware crash issues however, if you don't have active numbers than the software is of little use.
I think the numbers you used (except for sale support) are not meant as support lines.
+1 305-722-5810 is sales support and according to several websites it is opened from 1:00 pm to 5:00 pm EST. If you called 12:13 pm EST, this actually was before company hours.
My understanding is, for technical phone support you need to purchase a premium support voucher first.
1-775-562-0527: Technical Premium Support (1pm - 5pm EST, Mo-Fr)
See further infos at the premium support site.
1-608-424-4246: Vegas Support (1pm - 5pm EST, Mo-Fr)
More infos here.
You might try one of these ones next days or try +1 305-722-5810 again from 1:00 pm to 5:00 pm EST.
For free technical support you'd probably need to use the online VEGAS Service Center.
Thanks, yes I was indicating that I was trying all published lines to get a human for further asstance/to the correct line.
The link does get me to the premium support page however, when calling sales to determine the scope of their service (call length, remote access option, etc..) that number is not working - you have called out of office hours, now 12:14pm EST which is where I am based
Having used Vegas since version 4.0 I am going to get over on learning Resolve which has not crashed once on my workstation (new custom/state of art build) It would be hard to believe their support is less capable than what I've witness thus far - too bad.
Call again later at +1 305-722-5810. It is not yet within their service hours (1:00 pm to 5:00 pm EST).
Ok, thanks. BTW the site Nav and UX could really use some work. It took way to long to find the proper support page and the link you enclosed is not crawled and would not have found otherwise.
I agree, especially for a pro software segment it is critical to have clear and easy-to-find informations about support services. I think this is out of my competence but at least I'll forward this internally.
Understood - am at a 160,000+ person firm myself so I get it, thanks.
I'm not even a Magix employee, just a forum moderator. So all I can do is leaving a post elsewhere (what I did this afternoon). Anyway, be sure I know how important this is.