NOT RESOLVED VP17 crash using Intel QSV and hang when using NVDEC.

LongIslanderrr wrote on 9/5/2019, 4:11 AM

Computer System: 7700k-16GB RAM-GTX-1080-

(All files GoPro Hero 7 Black 4k 60 HEVC)

Well I purchased Vegas 17 last month in hopes of faster render times and at least for me right now the program is very unusable. Having ZERO issues with Vegas 16 with the exact files, this is just present with Vegas 17. Anyway Ill describe the behavior on whats happening in hopes of a bug fix.

When importing my files into v17 when it is on "Intel QSV" mode my Page file on windows gets USED heavily until Vegas crashes or windows 10 itself will crash. On Vegas 16 I noticed the page-file will ONLY be used if "Thumbnails to Show In Video Events" is selected. But on 17 the page-file will get used heavily regardless of this setting and crash my system. When I switch v17 to use NVIDIA NVDEC I can import with no hangs and ZERO pagefile usage. BUT after some editing in the timeline the program gets large hangs and will freeze. I have tried NVDEC with thumbnails on/off and the issue remains.

On Vegas 16 no issues, no hangs, no problems editing. So what changed? What "hardware decoder" did/does v16 use? Additionally I have 16GB of ram and notice vegas will only use 3 to 4gb when editing projects?

Comments

Sylk wrote on 9/5/2019, 5:16 AM

What's about this option for you:

Former user wrote on 9/5/2019, 6:05 AM

That I the old preference option from earlier versions of VEGAS Pro, relocated. That's for pretty old GPUs, before MAGIX implemented support for modern GPUs in VEGAS Pro 15.

I doubt it will do anything for the OP. They want QSV/NVDEC Decoding to work, and that option really has nothing to do with either of those.

OP should turn on more comprehensive logging options and look there to see what's happening - or upload it to the forums and some of us can look at it and see if we can pinpoint where things are becoming problematic.

Former user wrote on 9/5/2019, 5:49 PM

When importing my files into v17 when it is on "Intel QSV" mode my Page file on windows gets USED heavily until Vegas crashes or windows 10 itself will crash. On Vegas 16 I noticed the page-file will ONLY be used if "Thumbnails to Show In Video Events" is selected. But on 17 the page-file will get used heavily regardless of this setting and crash my system. When I switch v17 to use NVIDIA NVDEC I can import with no hangs and ZERO pagefile usage. BUT after some editing in the timeline the program gets large hangs and will freeze. I have tried NVDEC with thumbnails on/off and the issue remains.

Try turning off QSV decode option and turning off intel graphics in bios. Not to suggest there's any reason for that to help, but you don't need QSV decode anymore with vp17, so you could try cutting out the need for dual driver support requirement all together & the possible bugs that it creates in 1st release

LongIslanderrr wrote on 9/7/2019, 2:37 AM

Completely turned OFF windows PAGE file AND using Nvidias "Studio Drivers" now. All is working great.

fr0sty wrote on 9/7/2019, 3:21 AM

To be clear, did doing one not work, so the other was required from there? Can you turn your page file back on and the studio driver alone fix the issue? Just making sure, for anyone else who comes along, that we're not making them take any more steps than necessary to fix the issue.

LongIslanderrr wrote on 9/10/2019, 12:49 AM

Update: neither fixed the issue!

The main fix for me was turning OFF thumbnails in videos. no lag or program hangs what so ever now.

Former user wrote on 9/10/2019, 2:30 AM

Vp17 is noticeably slower to build the timeline thumbnails than VP16 or could they be equally slow? Same with building audio peaks, just really really slow, but no taxing of cpu/gpu/drives

LongIslanderrr wrote on 9/10/2019, 8:45 PM

Well, new drivers, thumbnails off, page file/ on/off still crashing. Back to Vegas 16. 😰

Sylk wrote on 9/11/2019, 5:27 AM

Well, new drivers, thumbnails off, page file/ on/off still crashing. Back to Vegas 16. 😰

@LongIslanderrr or back to previous drivers.