Not responding error, freezes up, slow rendering, and crashing

RogerS wrote on 4/22/2025, 1:58 AM

Please provide your CPU, GPU model and mediainfo for the main types of media you use.
https://www.vegascreativesoftware.info/us/forum/faq-how-to-post-mediainfo-and-vegas-pro-file-properties--104561/

What are you doing when it crashes?

What does it say in the crash reporter when you click on "show problem details?" Windows Reliability Monitor may also have clues- type that into the search box in the start menu.

Do one of the known-good projects in my signature playback and render correctly?

Oki wrote on 5/22/2025, 7:49 AM

I'm having the same issue with vegas pro 22 freezing and not responding. I've just bought a new powerful PC and installed programs fresh including V22 (I came from V15 and happily used CapCut for the past year). Since JK isn't following up on this post, I thought I'd add my info to see if you can resolve it. My computer details are in my signature and here is the mediainfo:

General
Complete name                            : E:\RAW VIDEOS\22 May Update\C0001.MP4
Format                                   : XAVC
Codec ID                                 : XAVC (XAVC/mp42/iso2)
File size                                : 2.03 GiB
Duration                                 : 5 min 36 s
Overall bit rate mode                    : Variable
Overall bit rate                         : 52.0 Mb/s
Frame rate                               : 59.940 FPS
Encoded date                             : 2025-05-22 05:52:38 UTC
Tagged date                              : 2025-05-22 05:52:38 UTCVideo
ID                                       : 1
Format                                   : AVC
Format/Info                              : Advanced Video Codec
Format profile                           : High@L4.2
Format settings                          : CABAC / 2 Ref Frames
Format settings, CABAC                   : Yes
Format settings, Reference frames        : 2 frames
Format settings, GOP                     : M=1, N=30
Format settings, Slice count             : 4 slices per frame
Codec ID                                 : avc1
Codec ID/Info                            : Advanced Video Coding
Duration                                 : 5 min 36 s
Bit rate mode                            : Variable
Bit rate                                 : 49.9 Mb/s
Maximum bit rate                         : 60.0 Mb/s
Width                                    : 1 920 pixels
Height                                   : 1 080 pixels
Display aspect ratio                     : 16:9
Frame rate mode                          : Constant
Frame rate                               : 59.940 (60000/1001) FPS
Standard                                 : NTSC
Color space                              : YUV
Chroma subsampling                       : 4:2:0
Bit depth                                : 8 bits
Scan type                                : Progressive
Bits/(Pixel*Frame)                       : 0.402
Stream size                              : 1.96 GiB (96%)
Writing library                          : AVC Coding
Encoded date                             : 2025-05-22 05:52:38 UTC
Tagged date                              : 2025-05-22 05:52:38 UTC
Color range                              : Limited
Color primaries                          : BT.709
Transfer characteristics                 : xvYCC
Matrix coefficients                      : BT.709
Metas                                    : 3
Codec configuration box                  : avcCAudio
ID                                       : 2
Format                                   : PCM
Format settings                          : Big / Signed
Codec ID                                 : twos
Duration                                 : 5 min 36 s
Bit rate mode                            : Constant
Bit rate                                 : 1 536 kb/s
Channel(s)                               : 2 channels
Sampling rate                            : 48.0 kHz
Bit depth                                : 16 bits
Stream size                              : 61.6 MiB (3%)
Encoded date                             : 2025-05-22 05:52:38 UTC
Tagged date                              : 2025-05-22 05:52:38 UTCOther
ID                                       : 3
Type                                     : meta
Format                                   : Sony Real Time Metadata
Codec ID                                 : rtmd
Duration                                 : 5 min 36 s
Bit rate mode                            : Constant
Time code of first frame                 : 00:08:08:32
Encoded date                             : 2025-05-22 05:52:38 UTC
Tagged date                              : 2025-05-22 05:52:38 UTC
IrisFNumber_FirstFrame                   : 2.800091
FocusPositionFromImagePlane_FirstFrame   : 42900000.000 m
AutoExposureMode_FirstFrame              : Full Auto
AutoFocusSensingAreaSetting_FirstFrame   : Manual
ShutterSpeed_Time_FirstFrame             : 1/60 s
CameraMasterGainAdjustment_FirstFrame    : 18.00 dB
ElectricalExtenderMagnification_FirstFra : 100%
AutoWhiteBalanceMode_FirstFrame          : Automatic

As for this question you asked, "What does it say in the crash reporter when you click on "show problem details?", well I don't know where to find that and when do you look for it; after you reload the project, because you can't do anything when it's not responding?

As for "Windows Reliability Monitor", I don't understand it but here's a snap shot of it.

Here is the Vegas File Properties as suggested:

General
  Name: C0001.MP4
  Folder: E:\RAW VIDEOS\22 May Update
  Type: ISO Base
  Size: 2.13 GB (2,184,791,344 bytes)
  Created: 22 May 2025, 15:41:49
  Modified: 22 May 2025, 15:58:15
  Accessed: 22 May 2025, 21:17:24
  Attributes: ArchiveMedia information
  Stream format: XAVC
  Video stream #1
    Video format: AVC
    Resolution: 1920 x 1080 px
    Aspect ratio: 16:9
    Color depth: 8 bit
    Frame rate: 59.940 fps
    Scan type: Progressive
    Bit rate mode: Variable
    Bit rate: 49937589 bps
  Audio stream #1
    Audio format: PCM
    Sampling rate: 48000 Hz
    Channels: 2 channels
    Bit rate mode: Constant
    Bit rate: 1536000 bpsStreams
  Video: 00:05:36.336, 59.940 fps progressive, 1920x1080x32, AVC
  Audio: 00:05:36.332, 48000 Hz, 16 Bits, Stereo, LPCMACID information
  ACID chunk: no
  Stretch chunk: no
  Stretch list: no
  Stretch info2: no
  Beat markers: no
  Detected beats: noOther metadata
  Regions/markers: no
  Command markers: noMedia manager
  Media tags: noPlug-In
  Name: mxcompoundplug.dll
  Folder: C:\Program Files\VEGAS\VEGAS Pro 22.0\FileIO Plug-Ins\mxcompoundplug
  Format: MAGIX AVC
  Version: Version 22.0 (Build 250)
  Company: MAGIX Computer Products Intl. Co.

I'm using the latest V22 (Build 250). I'm also using a Sony FDR-X3000 video camera recording in 1080p at 60fps. This is the Windows version I'm using fyi.

Edition    Windows 11 Home
Version    24H2
Installed on    ‎20/‎05/‎2025
OS build    26100.4061
Experience    Windows Feature Experience Pack 1000.26100.84.0

GPU acceleration is Optimal for my RTX5070Ti. Project properties as per pic.

This is my first project on this V22, so I haven't even got to the render stage, but I tried your " Fanmade Ad" which played back fine and here are the render results using GPU and CPU respectively:

I hope this is enough info to help me because I'd be annoyed having spend so much money to upgrade and having to revert to CapCut again.

Regards

Ken-Tonks wrote on 5/22/2025, 9:55 AM

having similar problem with Vegas pro 22. Mine sometimes freezes the moment the program loads! Doing anything at all has 5, 10, 20 second delays and sometimes crashes computer or program. Talking with Computer company now (via e-mail of course these days) to see if its powerful enough to run this program. I bought it new just for this. Hope someone comes up with a solution.

Reyfox wrote on 5/22/2025, 10:27 AM

@Ken-Tonks if you can provide and list your computer specs in your User Profile>Signature like mine below, we might be able to give you an answer.

Also, start your own post. This is more about video issues, so we don't want to get lost in another topic.

VEGASPascal wrote on 5/22/2025, 10:39 AM

Please add some reproducable steps to create the issue.

Ken-Tonks wrote on 5/22/2025, 10:53 AM

reyfox, I did create my own post but no responses yet.

Reyfox wrote on 5/22/2025, 11:03 AM

@Ken-Tonks you posted 11 minutes ago. How about giving it some time? This is a User to User forum.

Oki wrote on 5/23/2025, 6:41 AM

@Reyfox Waiting patiently.

Reyfox wrote on 5/23/2025, 7:46 AM

@Oki where did you post? Are you the same as @Ken-Tonks who I posted my reply to?

Ken-Tonks wrote on 5/23/2025, 9:51 AM

Hi and yes thats me. I did not mean to chime in on someone else's post after I posted my own. Thought it would be useful that someone else was having same issue. However it seems like the issue is my computer not Vegas Pro. While I was posting here for answers I was also reached out to “Lenovo” who makes the new computer I bought off Amazon. They ran the serial number and said the upgrades to Ram etc. were not done by Lenovo. They said they do not authorize resale of their computers and people buy in bulk and do the upgrades themselves which often causes problems with compatibility. Warranty was void. He said 100% if I bought the same configuration from Lenova it would run Vegas Pro easy. He even pulled up VP requirements and said it would work fine. Recommended a tower next time though. Told me to report seller to Amazon which I did and they authorized a return. Anyone have a computer tower brand recommendation?

Ken-Tonks wrote on 5/23/2025, 9:53 AM

Sorry, I meant no! Ken Tonks is me. Oki I do not know

Reyfox wrote on 5/23/2025, 10:41 AM

@Ken-Tonks you would have to give a location where you live. The community here spans the globe!

You should start a new post with your request. There people here that do use laptops for editing. Myself, desktop user, and build the computers myself.

RogerS wrote on 5/23/2025, 11:49 AM

That response from Lenovo seems saleslike. I suppose it could be true but would want to do more testing in VEGAS before buying anything.

Ken-Tonks wrote on 5/23/2025, 4:37 PM

I don’t think so. It was tech department who knew his stuff.

Ken-Tonks wrote on 5/23/2025, 4:38 PM

@Ken-Tonks you would have to give a location where you live. The community here spans the globe!

You should start a new post with your request. There people here that do use laptops for editing. Myself, desktop user, and build the computers myself.

I’m in N.J.

RogerS wrote on 5/23/2025, 5:15 PM

I don’t think so. It was tech department who knew his stuff.

I don't think so.

He said 100% if I bought the same configuration from Lenova it would run Vegas Pro easy.

is a false statement and does not appear to be based on actual experience with VEGAS vs reading a specs sheet. There are bugs in VEGAS affecting computers with no configuration issues.

Aftermarket harddrives and ram are commonplace and not an issue.

Gid wrote on 5/23/2025, 5:48 PM

I’m in N.J.

@Ken-Tonks USdefaultism

I'm in WY 👍

EricLNZ wrote on 5/23/2025, 6:09 PM

I know that WY is West Yorkshire but where in the world is N.J?

Dexcon wrote on 5/23/2025, 8:14 PM

... but where in the world is N.J?

I'll hazard a guess ... New Jersey?

Ken-Tonks wrote on 5/23/2025, 9:05 PM

I know that WY is West Yorkshire but where in the world is N.J?

LOL. On the east coast of the USA. New Jersey

Ken-Tonks wrote on 5/23/2025, 9:06 PM

... but where in the world is N.J?

I'll hazard a guess ... New Jersey?

Ding ding ding!

Ken-Tonks wrote on 5/23/2025, 9:13 PM

I don’t think so. It was tech department who knew his stuff.

I don't think so.

He said 100% if I bought the same configuration from Lenova it would run Vegas Pro easy.

is a false statement and does not appear to be based on actual experience with VEGAS vs reading a specs sheet. There are bugs in VEGAS affecting computers with no configuration issues.

Aftermarket harddrives and ram are commonplace and not an issue.

I understand that, but like this? Mouse freezing immediately on opening program? Computer crashing multiple times editing ONE 1080 mp4? Hitting the “ungroup” button and it takes a full minute for dropdown to appear? I can’t believe if people are paying for a product that is unusable that people wouldn’t in the streets with flaming torches!

EricLNZ wrote on 5/23/2025, 10:15 PM

@Ken-Tonks Totally offtopic - New Jersey was, of course, named after Jersey in the Channel Islands. A British territory which is nearer to France.

With your problem obviously there is something your system and VP22 don't like about each other. But anyway let's please continue in your own thread https://www.vegascreativesoftware.info/us/forum/vegas-pro-22-constantly-freezes--149019/

bvideo wrote on 5/23/2025, 10:16 PM

@Oki In your reliability report, Windows is reporting several hardware errors. Can you expand one of them and show it? (View technic...)