Does your card have only 2GB GPU RAM? If yes, than its not enough for 4K NVENC rendering.

Does your card have only 2GB GPU RAM? If yes, than its not enough for 4K NVENC rendering.

yes 2GB

is there any official info on this? I'm able to render 4k without problems with default template and without any customizations, so not 100% true that it can't render 4k

I had a 2GB GPU as well with the same problems. You can install a tool like CPU Z for GPU and see how the graphics card VRAM gets full. Switched for a 6GB GPU and everything works well. I have contacted MAGIX in this matter but they know nothing about it.

I had a 2GB GPU as well with the same problems. You can install a tool like CPU Z for GPU and see how the graphics card VRAM gets full. Switched for a 6GB GPU and everything works well. I have contacted MAGIX in this matter but they know nothing about it.

thanks for info!

need to experiment with quicksync, the only problem I have with this once I have my laptop in docking station integrated card takes control and support for QS is removed from the codec/template list

Here on laptop no problem at all. 14 sec of 4K DJI drone source took 21 sec to render with Magix AVC NVENC highest possible CBR. Result had average bitrate of 236 Mbps. Look for yourself

what GPU you have?

i set to the same settings as yours and result (lower bitrate then selected and artifacts)

so hard to say what is causing this... vegas or drivers or the card is not enough for this coded

Do you apply any video FX?

nope, just plain video without any mods

what GPU you have?

Like yours I stated that in my signature

you have different card, I have quadro k1100m with 2GB

you have different card, I have quadro k1100m with 2GB

That means its your problem. Nothing wrong with the program neither its encoders.
Look a picture from my testfile with also its properties

yeah, that's why i made this topic especially for quadro

could someone from Magix make a comment on this, don't want to buy the product and would not be able to use my card to render movies

This is what i found on the official website: http://www.vegascreativesoftware.com/gb/vegas-pro/specifications/#productMenu

"NVIDIA

1 GB recommended for 4K — required for Smart Zoom/Smart Scale/Smart adaptive deinterlacing, and GPU-accelerated video processing.

For hardware rendering (NVEnc):

GeForce 600 series onwards (6xx, 7xx, 9xx, 10xx)

Quadro Kxxx, Mxxx and Pxxx"

//

raised ticket with magix support team, not sure if they will talk with trial user :-)

This is an outdated info, they should update it.

I have contacted Magix in this matter, but someone from the help desk kept reffering me like a robot to this outdated page...

raised ticket with magix support team, not sure if they will talk with trial user :-)

Useless, because the NVidia GPU (GTX 580)stated in your signature does not suite the specs :

GeForce 600 series onwards (6xx, 7xx, 9xx, 10xx)

There are 2 computers in his signature. Per his previous comment, I assume he's talking about his laptop with a Quadro k1100m.

nope, just plain video without any mods

If you are reffering to the computer with 2GB GPU RAM, than this is why its working for you. Try adding some FX plugins and you'll see it stop rendering right.

hi, yeah I updated my signature with my #1 laptop specs also, also thread name point that it's an issue with quadro card.

support told me to switch off GPU acceleration in properties and run Vegas as an admin

but nothing helps

quick update, so I contacted Magix support and looks like nobody wants to troubleshoot or fix the problem with Nvidia Encoder issue

they offered me that I can return the product and get a refund in 14 days
I think this is very unprofessional approach, I'm willing to help troubleshooting this and cooperate to make the product better

is anyone from Magix is on this forum? maybe this can be escalated somewhere

Hi @snacky,

I had a look at your ticket and unfortunately your statement is not quite accurate.

The support said, that we will have a look at your sample video you sent. This should indicate to you, that we are trying to understand the issue in detail.

Regarding the refund offer: The support offered this because you wanted to have a compensation which (I guess) is not something the support can agree to.

The whole conversation was friday. So, please, have a little bit more patience while we have a look at the given sample.

Best regards,
Mathias Hoppe
Community Manager

Hi @snacky,

I had a look at your ticket and unfortunately your statement is not quite accurate.

The support said, that we will have a look at your sample video you sent. This should indicate to you, that we are trying to understand the issue in detail.

Regarding the refund offer: The support offered this because you wanted to have a compensation which (I guess) is not something the support can agree to.

The whole conversation was friday. So, please, have a little bit more patience while we have a look at the given sample.

Best regards,
Mathias Hoppe
Community Manager

thanks, was thinking Magix is not willing to investigate and offered this... that was my conlcusion

let me know if you need any more info from me, I'm ready to cooperate on this..

@snacky What is the ticket number for your support ticket?

@snacky What is the ticket number for your support ticket?

hi it's Ticket#2017111017003609

Hello Magix team, you need to update system requirements, for 4K NVENC rendering, video card with 2GB GPU is not enough. When you add some FX plugins, rendering starts getting blank frames, strange colors etc.

Hello Magix team, you need to update system requirements, for 4K NVENC rendering, video card with 2GB GPU is not enough. When you add some FX plugins, rendering starts getting blank frames, strange colors etc.

This have nothing to do with 2GB GPU memory limitation. I'm testing now with brand new laptop with Quadro 4GB and have the same issues. Artifacts or black screen on final video when rendering with NVENC