Oh No - Ultimate S took me down!! (Resolved)

TomG wrote on 10/21/2004, 6:59 AM
I just downloaded Ultimate S trial and installed per the "read me" instructions. Cranked up Vegas 5b and got 3 "vegas 5 encounted an error" messages. Hit OK and app started. Went to the scripts and started Ultimate S Montage tool. All kinds of error messages began appearing. Restarted V5, tried to load last project and got an error message and V5 shut down. Tried to send a message to VASST (per email address in read me file) and it came back as undeliverable!!)...

HELP!!!

TomG

Footnote: Was able to do a system restore and Vegas working OK now but can't get Ultimate S to work. Just about freaked me out...

Comments

JohnnyRoy wrote on 10/21/2004, 7:42 AM
Tom,

Email me at: johnnyroy at rcn dot com and we’ll work through it.

~jr
TomG wrote on 10/21/2004, 8:08 AM
From Bad to Worse department...

Now my WAX plugin shuts down V5 every time I try to use it.... Maybe it's time to reinstall V5????

TomG
Coursedesign wrote on 10/21/2004, 11:51 AM
Do you have the latest .Net version?
busterkeaton wrote on 10/21/2004, 2:17 PM
Keep us updated.
JohnnyRoy wrote on 10/21/2004, 2:51 PM
> Keep us updated.

Tom and I have been working off-line on this. Tom uninstalled Ultimate S and is still getting errors. There is nothing in the Ultimate S install that would affect the loading of Vegas. The errors with Wax are happening simply by loading Vegas.

The Ultimate S installer is the standard Microsoft Installer that is part of their Visual Studio .NET. It is not any custom code written by me. It simply places the Ultimate S files in the \Vegas 5.0\Script Menu\ directory on your hard drive and adds two sets of registry entries for the Video FX and Audio FX that ship with it. It makes no other changes to your computer.

I had Tom uninstall Ultimate S and send me the export of these registry entries and I can conform they are indeed empty and everything was clean. So the uninstall worked as expected yet Tom is still experiencing problems with his computer.

I’m continuing to work with Tom as it does seem odd that these errors started after he installed Ultimate S, but there is nothing in the Ultimate S install that could account for this behavior.

We have tested the Ultimate S installer in a number of computers all over the world and it has never caused any problems. I personally install and uninstall it several times a day on my desktop and laptop as I do testing.

~jr
TomG wrote on 10/21/2004, 4:22 PM
Well, my nemesis wasn't Ultimate S but a plug-in called 6cc Six Vector Color Corrector. I tried the free plug-in in June and forgot about it. This color corrector is the first item on the Fx Video list. Apparently I hadn't used the tab until today when I installed Ultimate S. I have removed the plug-in and things are back to normal.

My apologies to JohhnyRoy for jumping the gun but the event cost me the best part of the day. When will I learn to only use "beta" apps in a controlled environment and not in production????

Sooooo... Ultimate S looks great and it appears to work like a charm......

TomG
Erk wrote on 10/21/2004, 6:34 PM
TomG,

Perhaps you know by now, but I think the maker of that 6cc plugin has updated it. There were some problems with the first version, which you probably have, and I think they've been corrected. I have some version which works fine with Vegas 5.

Greg
JohnnyRoy wrote on 10/21/2004, 6:40 PM
> My apologies to JohhnyRoy for jumping the gun

No apology necessary. I’m glad you found out what it was. You can never be sure what is affecting a computer problem because there is always the chance that something unexpected has happened. I understand the perception was, that the last thing you changed must have caused it. (In general, that’s a pretty good assumption when debugging)

Thank you for posting the resolution to the community. Have fun with Ultimate S.

~jr
Grazie wrote on 10/21/2004, 11:34 PM
. . . goood . . now I'm looking for 14 days of Blue Water to play with the demo . . . . .

Thanks for the update . . I really don't need a problem at the moment . ..

Grazie
JohnnyRoy wrote on 10/22/2004, 5:10 AM
Grazie, There is a new release of Ultimate S up on the VASST web site. If you downloaded the previous version please download the new one. It fixes a problem with the Markers page and Editing Tools page not working properly.

~jr
Grazie wrote on 10/22/2004, 5:18 AM
Tkas JR - I haven't downloaded anything yet . . I've emailed you . . Grazie