I have posted before that I feel I see a negative tendency with SCS and that this trend makes me worried about investing further in SCS software. Previously I have talked about how glaring quality issues typically is a reflection on rot in management and therefore a serious sign of problems, and other issues that makes me worry, not so much about the quality of the software as such, but of the quality of the organization.
A few weeks back SCS announced that they were releasing DVD-A 5 in mid-June, now your definition of mid may vary a lot, but by most definitions, it is no longer mid. Now, I have absolutely no problem at all with SCS delaying a release for a short while if they have run into some quality issues they need to fix, that is a Good Thing <sup>(TM)</sup>. Quality is more important than releasing exactly on time.
Obviously we all know about the announcements around Vegas 64 that never materialized to some peoples chagrin. Again, if there are quality issues, fine, hold back the release and fix the issues.
Finally, these fora. SCS owned and operated, but there literally no SCS presence here. There used to be as far as I can remember, but not so any more.
What kind of trend am I seeing here? I see a trend where there is nobody in the organization that cares about their customers. Not a single person.
If there were customer-centric people in SCS, they would communicate with their customers. If a release was, in any way announced and then delayed, they would immediately inform their customers, preferably with a new projected release date or information of some kind. If there were people in SCS that were customer focused at all they would have the overall responsibility of managing the SCS fora, making sure that important discussions had SCS personnel contributing if needed. There is no such presence.
I love Vegas, it is a great editor in my opinion. I do not have a particularly high opinion of Adobe traditionally but they have been doing some good stuff lately. I have watched a lot of good companies die due to lack of customer focus and lack of management who cares.
From the outside, SCS is currently showing a lot of bad signs, and that worries me. There is a good chance that I will not be upgrading to Vegas 9, not because Vegas isn't an excellent tool, it is, but because I am losing faith in the company that delivers it. If I am to invest any of my time and money in anything that I like to do, I have to have faith in the company I am handing over my cash to.
I don't use Premiere, but I do use Flex and Photoshop from Adobe, and I have to admit, the user experience and my experience with Adobe in general, is significantly better than was the case some 10 years ago when I was struggling with Photoshop at an Advertising Agency. Adobe also seems to have an overall strategy for their business while SCS seems to have no clue what they want to do with their future.
Is it time to forget about Vegas and go for CS3?
Sadly, since SCS is not monitoring these fora, they will never know that such concerns are aired among their loyal customer base.
A few weeks back SCS announced that they were releasing DVD-A 5 in mid-June, now your definition of mid may vary a lot, but by most definitions, it is no longer mid. Now, I have absolutely no problem at all with SCS delaying a release for a short while if they have run into some quality issues they need to fix, that is a Good Thing <sup>(TM)</sup>. Quality is more important than releasing exactly on time.
Obviously we all know about the announcements around Vegas 64 that never materialized to some peoples chagrin. Again, if there are quality issues, fine, hold back the release and fix the issues.
Finally, these fora. SCS owned and operated, but there literally no SCS presence here. There used to be as far as I can remember, but not so any more.
What kind of trend am I seeing here? I see a trend where there is nobody in the organization that cares about their customers. Not a single person.
If there were customer-centric people in SCS, they would communicate with their customers. If a release was, in any way announced and then delayed, they would immediately inform their customers, preferably with a new projected release date or information of some kind. If there were people in SCS that were customer focused at all they would have the overall responsibility of managing the SCS fora, making sure that important discussions had SCS personnel contributing if needed. There is no such presence.
I love Vegas, it is a great editor in my opinion. I do not have a particularly high opinion of Adobe traditionally but they have been doing some good stuff lately. I have watched a lot of good companies die due to lack of customer focus and lack of management who cares.
From the outside, SCS is currently showing a lot of bad signs, and that worries me. There is a good chance that I will not be upgrading to Vegas 9, not because Vegas isn't an excellent tool, it is, but because I am losing faith in the company that delivers it. If I am to invest any of my time and money in anything that I like to do, I have to have faith in the company I am handing over my cash to.
I don't use Premiere, but I do use Flex and Photoshop from Adobe, and I have to admit, the user experience and my experience with Adobe in general, is significantly better than was the case some 10 years ago when I was struggling with Photoshop at an Advertising Agency. Adobe also seems to have an overall strategy for their business while SCS seems to have no clue what they want to do with their future.
Is it time to forget about Vegas and go for CS3?
Sadly, since SCS is not monitoring these fora, they will never know that such concerns are aired among their loyal customer base.