I stopped upgrading for the same reason and I am starting the use of adobe. Sony support is pathetic. Known bugs in Vegas that have been here for what feels like a million years, Adobe Premiere does not have and the playback is awesome. Vegas time in the sunlight is over. How sad.

I teach Premiere Pro CC at a local university and use Vegas for most commercial projects. Vegas is more efficient, there's no doubt about that if you use both platforms.

Premiere is built on the assumption that you will use the source monitor for initial edits most of the time.

Vegas is built on the assumption that you will use the timeline to edit most of the time.

Concerning customer service...I am concerned about the timing as well. I submitted a support ticket at least 2 weeks ago and haven't heard anything. Fortunately, a user on this forum helped me out almost instantly - I'm very thankful for the community here.

However, if you look at the last update to Vegas, it was July 16th - 4 months ago. Methinks Sony is planning something big with Vegas - or completely dropping it. They can't be making a profit on Vegas and so what are they planning? Here are my guesses, for fun:

- Merge Catalyst Browse and Catalyst Prepare with Vegas and try and get a larger market share.

- Sell Vegas to Adobe so that Adobe can get the strengths Vegas holds over Premiere

- Sell Vegas to Blackmagic so DaVinci can be a true editor, competing with Premiere

- Drop Vegas Pro altogether over the next year

We'll see. Vegas' UI looks the same as it has for 3 years...they are mostly making minor updates and that makes me think they're milking the cow until it's unprofitable.

SCS is probably a very small team, that gets very small raises (if any) who probably only still exists because they are profitable for sony. I wouldn't be surprised if they haven't gotten an increase in resources since the day sony acquired them.

My guess is further integration with Catalyst to the point there is a Vegas Catalyst for PC and MAC plus certain other platforms. Just a guess.

Correction: make that Mac. Mac is the computer. MAC is the uber-trendy line of cosmetics.

Let's also not forget MAC the computer term. Quote from Wiki:

"A media access control address (MAC address) is a unique identifier assigned to network interfaces for communications on the physical network segment."

Slack you should have dumped vegas after they pissed you off the first time

do agree sony support is slack

The main point to all this is: choose whatever makes you happiest. Don't be afraid to vote with your feet, but don't let fury blind you to benefits that you may be leaving behind.

Many people alternate between different software, depending on what is most important at the time. For Instance, I use both Sony DVD Architect and TMPGEnc Authoring Works. DVDA integrates better with Vegas (easier to use) but TAW has some features lacking in DVDA.

i just find it fascinating the amount of FREE software being offered - ignoring such powerful floss as gimp, inkscape, blender, et al, (and the nle's in development) we now have commercial wares, ie, davinci and fusion.

true the latter two might be 'crippled', but for the general user they still offer powerful and complex tools that a few years ago would have cost many $k.

as much as i love vegas, and 13's stability, many of these alternatives are offering better timeline performance and gpu integration. i don't see myself jumping ship (when i did in the past i found the water unpleasant), but scs should pay attention and work towards getting all gpu implementation working as it should and not leaving it to a few board members to do the hard yards finding out what cards work with what drivers....

we're fast approaching a point where the ability to get the job out the door as quickly and efficiently as possible is going to be the priority rather than passing gimmicks - such as 3d.....

Years ago (in college in fact) I learned a valuable lesson: if something breaks and I can't finish a project, it's MY fault I don't get the project finished. There's always a workaround. If it's a technical problem (IE a crash) odds are it's me or my system, not the software.

If I hired anybody who said "I can't get support to help me with my problem so I can't finish your job" I'd pull the work, find somebody else and make sure I anti-recommend you to everyone I know.

+1 thf...

the client really doesn't care how you produce the end product as long as you actually produce it....

i have ALWAYS had two (if not more) nle's on any given editing system. at the moment i have 13 / cs6 / davinci / womble (for the odd dvd rework), and that's not counting transcoders such as media encoder, etc.,

So if someone has problems with software and the support for it you're saying they should not only move on to other software but also expend energy bad-mouthing both? Just wondering if that is where this thread started.

The day when the Vegas UI changes is the day that I move on. The UI is a good part of what make Vegas and it's workflow worth using. Hell - every new install I have to go back and reverse the last bunch of UI changes they did made !

As to what plans are for Vegas are - who knows. maybe fixing some of the long-standing know issues would be a good place to start, before adding this and that 'helper' apps.

geoff

The OP has a grand total of two posts on this forum, both with inflammatory subject lines, and has never even asked for help on the forum - which IMO is better than most paid support plans I've been on in my life. SCS support is what it is, and this forum is what it is. You can b**** because reality isn't different, or you can use a very good tool that's here.

So if someone has problems with software and the support for it you're saying they should not only move on to other software but also expend energy bad-mouthing both? Just wondering if that is where this thread started.

In my post I said that it's almost always, 99.9% of the time a user issue. Your hardware is bad, you messed with a setting & broke something, installed something that conflicts, etc. If Sony software doesn't work, AFTER you've confirmed it's them & not you (reformatted, reinstalled, tested components & what not) then sure, bad mouth them all you want. LEAVE THEM. That's how I came here: Adobe+Matrox's recommended setup didn't work, I got tired of being told it was my fault for using their recommended setup (by users), then the hardware+software combination Adobe+Matrox recommended was removed. apparently because it didn't work.

If you don't make sure it's not you then you're lying if you blame the software. You don't know if it's not you, so you can't say it's not you. The original post didn't come to get help, came to complain. I assume it's a non-Vegas user, just someone causing trouble, but who knows.

I have no opinion about Sony support as I've never needed it. I've been a Vegas user for over ten years and it has just always worked. Obviously, your experience has been different.

I have used Sony support once and yes, it isn't good at all. However, I am with THF; the majority of users will blame software before hardware and before user.

Slack just came here to vent. The OP has made two posts and both of them were similar exercises in an initial whinge and then nothing further to say. Just the sort of thing posted by a troll.

We are wasting our valuable time here, just let the thread die, as the OP has obviously no further interest in it.

If you don't make sure it's not you then you're lying if you blame the software

I agree the user should test their set up. But it's just about impossible to prove a negative. There comes a point when it is reasonable to assume that the software is at fault. But the theme of this thread is slow user support and that does seem to be an issue Sony should deal with.

The original post didn't come to get help, came to complain

That's my issue with bad-mouthing. By all means give one's opinion or relate actual experiences if asked. But don't push it down people's throats.

Pretty slack really ....

;-/

geoff