OT - Laptop CD/DVD player skips on PB

DelCallo wrote on 4/23/2006, 3:22 AM
I posted the following in the Audio forum - maybe I'll get a quicker response here:

My daughter purchased a Compaq Presario V242NR laptop. Recently, it has stopped playing CD's correctly. They all stutter and skip as though the disk is bad. This is true for commercially produced disks and disks that we have burned ourself (on other computers).

She uses it to play disks all the time, so I am at a bit of a loss as to where to look for this problem.

The only thing we changed this weekend was to re-configure her wireless connection so that she could share my wireless access while she is home this weekend.

I haven't had this problem in so long, I honestly don't remember where I should start looking for a solution.

The unit seems to read audio disks fine (we copied the CD contents onto the HD and the files play find from there) - so, I'm guessing that some driver or TSR might be interfering - but what to look for?

Thanks in advance for any advice.

Del

Comments

riredale wrote on 4/23/2006, 8:54 AM
Check out here. Use the alternative method--if PIO mode is what is slowing you down, this is a quick fix.
DelCallo wrote on 4/23/2006, 1:47 PM
riredale:
Thanks for the quick and accurate reply. I uninstalled the secondary ide channel, rebooted twice (once to let XP re-detect everything and once more to make the re-detection take effect) and we are back in business.

We had done an online chat with Compaq last evening. They took us through a bunch of stuff, one of which was to check the settings of the secondary ide channel and change them to DMA from PIO, but the person assisting us apparently didn't know about this problem or how to correctly and quickly fix it.

We had two chat sessions with Compaq, one to make the "fixes" and a follow-up when the fixes didn't work.

They decided that the drive must be defective and (to their credit) agreed to send out a replacement at no charge. They will have someone phone us back to take our credit card info as security to insure the return of the "defective" drive after we receive the replacement.

I never did think this to be a hardware problem, and, I guess I should always uninstall a device that acts up as one of the early fixes - but I just didn't think of it.

This is my first experience with this pio/dma problem and CD/DVD drives. Earlier similar experiences always involved TSR's and very limited resources in the "old" days before the advent of all these wonderfully powerful machines.

Thanks again.

Caruso