Hi Johan,

Please, before write, read the last posts, ok.

Johan Althoff wrote:
>>I've noticed some rather interesting opinions in the forum
>>lately. They seem to say that if you buy a product, the
>>company who are responsible for it are comitted to 256
>>years of support, continuous updates and must unblinkingly
>>add any feature you request, no matter how far-fetched,
>>large-scale and utterly bizarre this request is. I've never
>>seen a successful software (or any) company who behave like
>>this. You can't please them all, that's why us audio guys
>>have a variety of audio solutions at our hand.

My CD Architect is 1 year old (Not 256 years, is to exaggerate from
you), but this date is wrote in other posts (please, before write,
read)

>>
>>Let's face it. If a company does not provide a pleasurable
>>solution to your problem, you have chosen the wrong
>>company. You can kindly ask them about solving your
>>problem, but no matter how many licenses you buy you are
>>but one of many customers. Just because you have the right
>>to get your voice heard doesn't mean everyone must dance to
>>it.

I support SF, and I invest a lot of money in SF. But, the users need
know the new politic of SF before buy any product from SF. If I knew
the metods of client care of this company, I don't bougth any product
from SF. (The nº of my licenses is a example of a real support, please
before write, read)

>>
>>Also, the yoke on the shoulders of developers in the audio
>>genre is heavy; a frightenly large percentage in the target
>>customer stock are familiar with even the basic concepts of
>>computer and system operation. This probably makes
>>bugfixing and helpdesking an utter nightmare, not to
>>mention all the ideas, bug reports and suggestions from
>>totally clueless people that constantly pour ontop of their
>>desks.
>>

ok, this is true, but the Audio programs cost a lot of money, I think
that this money compensate the heavy work.

>>I'm not saying that Sonic Foundry are some kind of saints,
>>or that you should blindly accept all their decisions
>>without telling them what you think, but you've got to
>>remember they are still humans. They deserve to be treated
>>that way.
>>

ok, "errare humanun est", but not with the money of the customers. SF
need treated the users like humans, and the users need a explanation
like: Why is discontinued?, New release?, price of the future upgrade
for existing users, etc...

>>Johan Althoff
>>Sound Designer
>>o3 Games

Bye