PC rebooting during editing with Vegas Pro 18

john_dennis wrote on 7/9/2024, 1:26 PM

Post logs stored in the Windows Reliability History

Here is a link to how it's done.

FiorDiLoto wrote on 7/9/2024, 1:34 PM

Post logs stored in the Windows Reliability History

Here is a link to how it's done.

Origine
VEGAS Pro

Riepilogo
Ha smesso di funzionare

Data
‎08/‎07/‎2024 12:41

Stato
Segnalazione inviata

Descrizione
Percorso dell'applicazione che ha generato l'errore: D:\Programmi\VEGAS Pro 18.0\vegas180.exe

Firma del problema
Nome evento problema:   BEX64
Nome applicazione:   vegas180.exe
Versione applicazione:   18.0.0.284
Timestamp applicazione:   5f1bf235
Nome modulo con errori:   ucrtbase.dll
Versione modulo con errori:   10.0.19041.3636
Timestamp modulo con errori:   81cf5d89
Offset eccezione:   000000000007286e
Codice eccezione:   c0000409
Dati eccezione:   0000000000000007
Versione SO:   10.0.19045.2.0.0.256.48
ID impostazioni locali:   1040
Informazioni aggiuntive 1:   a214
Ulteriori informazioni 2:   a21423e25522de440f81c6fa992d93c4
Ulteriori informazioni 3:   5bfd
Ulteriori informazioni 4:   5bfd30aa87264233a929cad3151bdc5a

Ulteriori informazioni sul problema
ID bucket: 3e23ed104643ee40ce501d24afadf7ce (2184277862678132686)

I also specify that this error is not always generated, often there is only "Windows shutdown incorrectly" or something like that

FiorDiLoto wrote on 7/9/2024, 2:13 PM

Post logs stored in the Windows Reliability History

Here is a link to how it's done.

This is an example, when I click on show details it doesn't gave me any usefull informations

RogerS wrote on 7/9/2024, 7:10 PM

My guess is it's a CPU voltage issue. Decrease the clock speed or increase voltage a bit in bios so it doesn't crash under load?

john_dennis wrote on 7/9/2024, 9:56 PM

The last update to Vegas 18 can be downloaded here:

https://www.vegascreativesoftware.info/us/forum/vegas-pro-18-update-5-build-527--129047/

FiorDiLoto wrote on 7/10/2024, 3:39 AM

My guess is it's a CPU voltage issue. Decrease the clock speed or increase voltage a bit in bios so it doesn't crash under load?

But if this were the case, shouldn't the PC also randomly restart in other circumstances?

RogerS wrote on 7/10/2024, 5:30 AM

Not necessarily, software like games usually stress the GPU and not CPU. When I overclocked my CPU I was able to trigger such resets by being too stingy with voltage. I'd try a CPU stress test to be sure.

Reyfox wrote on 7/10/2024, 6:11 AM

Heat can also cause a restart or shutdown of the computer.

diverG wrote on 7/11/2024, 10:33 AM

Try pulling the clock speed down first to check if it is overheating. Make a note of your initial clock speed and CPU voltage.

Reyfox wrote on 7/11/2024, 11:10 AM

If the CPU is not overclocked, what CPU cooler do you have on it? Airflow in the case, is it good?

I had an AIO on a Ryzen 7 1700X when it was first released. The AIO was good for about a year. Then one day, I turned on my computer, it turned on, then shut down. I tried this several times. I've been building computers since 1992. Well over a hundred. This was the first time I've had a computer shut down. I touched the water pump on the CPU and it was hot. Really hot. I took out the AIO and tossed on an air cooler (Hyper 212) and all was well.

The AIO was an Enermax, which became notorious for gunk on the cold plate.

Also check your settings in the BIOS to see what temps the CPU is running at. Video editing puts stress on your entire computer.