PC Techies, I need your help pronto!! eSATA issue.

Brad C. wrote on 8/21/2009, 7:37 AM
I just got my external drives in. Both spin up, both are found by the computer via USB, but neither are found via the eSATA port. Basically, after talking to the Dell XPS reps (very little help) at first said go into the BIOS and make sure external SATA is turned "on". I did. I also noticed that it said that the external SATA port will NOT work unless "RAID ON" was selected. Well, it wasn't. Something like automatic ATA was turned on instead. Well, when I went to make the selection to "RAID ON" for the eSATA to work, it threw up a warning saying that if I did that then there's a chance that my system may not reboot.

Sure enough, the XPS rep (after leaving to "veryify" it) agreed that it COULD cause a problem when rebooting after the change, but then made it a point to tell me again that eSATA is not supported by ATA. They actually asked me "Would you like to take that risk?" I laughed.

What the heck am I supposed to do now? I got these drives with full intentions of having one runing via eSATA for editing and the other via USB for backup.

What should I do!?
(really frustrated right now)

Thanks,
-Brad

Comments

farss wrote on 8/21/2009, 7:52 AM
Can't offer any real advice. I seem to recall someone else having some problem with a Dell and a dodgy "eSATA" port.

I'd suggest you try Dell's own forum, Dell users seem more clued up than their tech support people.

Bob.
UlfLaursen wrote on 8/21/2009, 7:57 AM
Here is one thread:

http://www.sonycreativesoftware.com/forums/ShowMessage.asp?ForumID=4&MessageID=645766[/i

Do a search on dell and esata.

/Ulf
Brad C. wrote on 8/21/2009, 8:24 AM
Thanks Ulf. Yeah, I forgot to search first. Sorry guys.

Also, going with what Bob said....I check the Dell forums and came up with this post:

"Thanks to SmoothSL for posting this in other forums."
R0cky wrote on 8/21/2009, 8:37 AM
I had loads of trouble with eSATA with my ASUS mobo and XP. Fortunately the drive also had a firewire port. I got that to work though XP has plenty of issues with firewire too.

Try connecting 2 FW drives to the same interface. Only one will work. Numerous audio interface boxes from Alesis, PreSonus, and Focusrite had terrible connection problems with firewire. This is on multiple machines. MS has issued many hotfixes for firewire but it still doesn't work right. I ended up with my standby Echo - they wrote their own firewire driver and it seems to be bulletproof.
LSHorwitz wrote on 8/21/2009, 1:12 PM
I also have an XPS420 and tons of eSata drives (at least a dozen). I ultimately found a very stable and effective solution by installing an inexpensive SATA controller card from Addonics along with a free little piece of software called "Hotswap". The card allows eSata drives of all types to be connected and disconnected without any reboots or hangs, and the Hotswap software ensures that the drive is entirely dismounted / unmounted before shutting the drive down and unplugging the SATA cable.

The Dell BIOS and the Dell external SATA connecter / port have NEVER worked properly as far as I am concerned. In particular, if the external Dell eSata port is enabled in the BIOS, then each and every boot of the XPS420 complains if there is not external drive connected. Moreover, there is no apparent "Hotswap" feature supported through this port that I am aware of, thus forcing a reboot every time a drive is connected or removed.

The one and only virtue of the Dell external port I am aware of is that the port can be used to connect a bootable SATA drive which will then, if properly configured in the BIOS, allow for the XPS420 to boot from this external drive instead of any internal drives. This can be very handy for multi-boot users who want to have one external drive with only Vegas and XP, for example, and another boot drive with Vista and Premiere, etc...... I do not believe the Addonics card I purchased has any way to allow a bootable external SATA to act as a bus master.

Hope this is helpful.

Larry

One disclaimer: I have not experimented with the more recent versions of Vista with newer service packs and patches installed. It is entirely possible that some fixes have been provided by Microsoft. I have installed each BIOS upgrade so my BIOS comments should be pretty much up to date.
Brad C. wrote on 8/21/2009, 8:39 PM
Larry,

After doing this that I stated earlier:

"Instructions to turn on RAID and to use the eSata port on your XPS 420"

This actually worked and the eSATA port is working. The new drive is there, but things are acting abnormal like you said. Is this what you mean by the XPS complaining? --->http://i224.photobucket.com/albums/dd173/brizzad79/IMG_2574.jpg

Bootup time takes considerably longer and shows that message every time. But it does eventually continue through and load everything. I'm safely assuming this isn't normal. What can I do from here?
Terry Esslinger wrote on 8/21/2009, 9:24 PM
I have a Studio XPS17. Have had problems with eSATA since the beginning. Worked with Dell for awhile. They even replaced the MoBo whivh did not fix the problem. The problem being that the box did not recognize that the drive was connected. I have finally developed a workaround that seems to be working. I have to power up my external eSATA drive first. Wait about 5 seconds then turn the computer on. Most of the time it works. Occasionally it doesn't and I have to do it again. It almost always works by the second time. By the way I am not using the preinstalled eSATA port. Could not get it to work. I am using an Adaptec card.
Brad C. wrote on 8/21/2009, 11:20 PM
I don't know if it's a work around, but my slow startup was only if the drives were already turned on before the computer. If I turn them off after I turn the computer off and leave them off while the computer fires up the next time, then it fires up rather quickly as usual. Then I just turn them on as needed.
srode wrote on 8/22/2009, 3:26 AM
Brad C - that's not abnormal if you have RAID enabled to see the screen shot you posted - it showing you that you have no RAID arrays defined and the disks you have available to set up a RAID array if you want . By using Cntrl i keyboard strokes you would go to the set up screen for your RAID controller and define the raid type and stripe size etc. The screen times out when you don't choose to set it up and continues with the boot sequence. All this should occur prior to the Windows Boot Logo that shows up while your driver's are loading - if you had a RAID array set up it would show the array and tell you either it's healthy or degraded if there's a problems with it. I have 2 arrays on mine - one on the ICH10R and one on a 3 ware card and both display a RAID screen one after the other - yes it slows the boot up but it should time out and move on quickly - if it pauses for too long for your tastes - there maybe a setting in the bios for you to set the display time for that screen. You should set it to the minimum value for faster boots. Mine are about 2 seconds each. When you only have 1 drive hooked up it's probably not displaying because it can't detect the 2nd drive exists so there's obviously not enough drives to set up RAID on. Either way it's not a problem it's normal, so don't worry.
Brad C. wrote on 8/22/2009, 8:20 AM
srode- Thanks for your input. Definitely makes me feel better. I guess the RAID screen isn't really that long but just the entire process of startup can take awhile. My startup time before was actually rather quick. Question: should I just leave the drives on and endure the slower startup times or is it better to leave them off until I need them which is quicker. (if you couldn't tell, I don't have a dedicated work pc yet).

srode wrote on 8/22/2009, 11:44 AM
Brad, it won't make any difference either way - just choose which method suits you the best. If you don't use the Esata often and like the faster boot - I would disconnect it until needed.
TimTyler wrote on 8/22/2009, 12:34 PM
Took me days to figure out on my Asus mb that EITHER the eSata ports OR internal Sata would work, but not both at the same time. Bios thing.

Get a decent PCI-e ESata card and your problem will be solved.
dxdy wrote on 8/22/2009, 1:14 PM
Tim, which ASUS mobo do you have? I don't want to get into the either/or situation you have found.

TIA

Fred
farss wrote on 8/22/2009, 3:18 PM
Some of the mobo manufacturers must be doing some funky things!

On my Gigabyte mobo the eSATA port worked out of the box. for convenience there's another port on the front panel of my Antec 1200 case that simply plugs into one of the SATA ports on the mobo.

I've added two eSATA ports to my Shuttle by simply buying an eSATA bracket and plugging that into the spare ports on the mobo. So long as your mobo has spare SATA ports if the onboard eSATA is giving you grief you don't need to buy a controller, just the riser bracket as SATA and eSATA are the same thing, the eSATA connector is different only in that it adds an earth connection for the cable screen and is supposedly more robust.

Bob.
dxdy wrote on 8/22/2009, 4:35 PM
I gathered my courage and made the ESATA port on my ASUS P5N-E SLI mobo with a Q6600 work! This is running Win XP 32 bit SP3. I did not see the issue reported by Tim, of the internal or external SATAs having to run in isolation.

The magic was getting into the BIOS setup and turning on the jMicron controller. That inspiration started with reading this::

http://forums.hexus.net/help-technical-advisory/157648-external-hdd-wont-work-new-sata-esata-cable.html

The drive is a Western Digital MyBook from Best Buy. Nowhere on the box does it say what speed it runs at. On their website a similar part number says it runs 5400 - 7200 RPM. Whatever that means.

Anyway, the interesting part is that in render tests, with my OS on one internal SATA, input files on a second, and the render output going to a third (all using the mobo SATA controller), whether I render to the internal or external drive, they take virtually the same time. Rendering out to a USB 2.0 drive takes about 20% longer.

I am guessing that I am bound by the seeks on the source drive, my test veg file had about 25 tracks,with a lot of stills, alpha channel stuff, and track and event motion. CPU was running anywhere from 50% to 99% (where it spent most of its time).

In any event, I am happy. The only scary part was when I was using disk manager to reformat the WD, (making it NTFS), it reported the format had failed. I went back to Windows Explorer, saw the red X on the drive letter, right clicked and was asked if I wanted to format, which I did, and everything seems to be just fine.

I must say that I love Bob's suggestion for bringing out some of the spare internal SATA ports. Cool.

Thanks everyone, this forum really does rock!
farss wrote on 8/22/2009, 5:52 PM
"On their website a similar part number says it runs 5400 - 7200 RPM. Whatever that means."

What that means most likely is it's a "eco green" or some such drive. Reality is these spin at 5400 RPM. They use less power and generate less heat. They are also slower.

If you've taken that on board then consider this though. The first physical 300GB of one of these drives is faster in most respects than a 7200 RPM 300GB drive, in fact as fast as a Velociraptor. One can flash a 1TB drive to make it into a 300GB drive that's quite fast. You get the same result if you only use the first 300GB of the 1TB drive however that's hard to keep files always in the first 300GB.

Yesterday I bought 4 1TB Samsung 5400RPM drives soley to archive old projects and media. As these will be plugged into an eSATA dock the lower power and heat should be a plus as the dock has no fan and I've noticed the 7200 RPM 1 TB drives do get pretty toasty after a while. Even if it takes 50% longer to copy the files over I'm not fazed, that can happen while I do other things.


One thing to be aware of. Some of the prepackaged drives such as the WD MyBooks do have a power saving "feature" and this can give you a bit of a panic. Windows Explorer will attempt to refreshit's cache and stall waiting for the drive to come back online. Not a big issue when you know what's going on. I have noticed though when these are connected via eSATA the Windoz panic level seems worse. We've also found using the WD MyBooks with Time Machine on a Mac problematic if the autobackup period is fairly short. Maybe it's been setup to give the MyBook just enough time to decided to shut down before another backup kicks off.

Bob.