I have a Dell computer with 16 ram, i5 processor and Intel 4000 integrated graphics. I have used Movie Studio Platinum since version 15, with no problems. But this version has been sent to the marked with too many bugs. I bought it when it was launched and has still not been able to use it. I have tried various things, like installing new quicktime, gpu accelerated etc.
But every time I try to render or go into advanced settings it crashes. On version 16 I used to render to Avid media format without any problems, but this is hopeless.
Unless this problem is solved, I will stick to version 16 and claim a refund. I dont care if you have a 14 days deadline - if you have delivered a substandard product, it gives cause for a refund.
But if you can solve the problem in a timely manner and give me a stable product, I will be happy.
Thanks in advance.