Poor Sony Customer Service

TimTyler wrote on 4/13/2010, 5:55 PM
Here I am all excited about v9d. I upgrade from 9c... There are some problems with the app functionality, I read through the SUPPORT forum posts, and based on what I read I think it might be a good idea to remove my v8 and v9 Vegas installations and install the new 9d's fresh.

All goes well until the new install refuses to activate online. Perhaps Sony's db feels I've registered my product too many times, especially since I just moved Vegas to a brand new computer.

Surely there must be something I can do, right? Well, not until tomorrow. There is NO customer support available for 2/3 of every weekday and NONE AT ALL on the weekends. Pleeeeease, I mean, can Sony not afford to at least hire some agency in India to man the phones during off hours just to satisfy their customer base?

I'd be really upset if this were Friday evening, and fortunately I'm not on a deadline, but this is just dumb.

Comments

TheHappyFriar wrote on 4/13/2010, 6:34 PM
it's as stupid as you not wanting a client to call you while you're in the shower!
TimTyler wrote on 4/13/2010, 6:40 PM
Ummm, I don't take a shower for 16 hours every day and all day Saturday and Sunday.
JohnnyRoy wrote on 4/13/2010, 6:45 PM
> I'd be really upset if this were Friday evening, and fortunately I'm not on a deadline, but this is just dumb.

No argument here... I despise activation... but this is why I have Acronis True Image perform an incremental backup of my C: drive every morning. All I would need to do is restore from the latest backup. If you are running a production machine and not backing it up daily, you are playing with fire. It only takes about 5 minutes for the incremental backup to run. It's a good habit to get into and has saved me several times from botched software installations.

~jr
Steve Mann wrote on 4/14/2010, 1:19 AM
I'm sure that Sony could provide 24/7 support. I'm sure you wouldn'mind spending over a kilobuck for the software.
TheHappyFriar wrote on 4/14/2010, 6:14 AM
and I'm sure you don't expect people to call you @ 3am, while eating breakfast, etc.

You've been on the forum since '02. You should know by now how their support works. I never upgrade when they're closed. I normally do it first thing in the morning durring the week.

They need off.