Comments

Dexcon wrote on 11/19/2023, 6:00 AM

That's very likely an issue related to your computer's GPU. With that in mind, please provide your computer's specifications and especially what GPU you are using along with the driver build being used.

Cameras: Sony FDR-AX100E; GoPro Hero 11 Black Creator Edition

Installed: Vegas Pro 15, 16, 17, 18, 19, 20, 21 & 22, HitFilm Pro 2021.3, DaVinci Resolve Studio 19.0.3, BCC 2025, Mocha Pro 2024.5, NBFX TotalFX 7, Neat NR, DVD Architect 6.0, MAGIX Travel Maps, Sound Forge Pro 16, SpectraLayers Pro 11, iZotope RX10 Advanced and many other iZ plugins, Vegasaur 4.0

Windows 11

Dell Alienware Aurora 11:

10th Gen Intel i9 10900KF - 10 cores (20 threads) - 3.7 to 5.3 GHz

NVIDIA GeForce RTX 2080 SUPER 8GB GDDR6 - liquid cooled

64GB RAM - Dual Channel HyperX FURY DDR4 XMP at 3200MHz

C drive: 2TB Samsung 990 PCIe 4.0 NVMe M.2 PCIe SSD

D: drive: 4TB Samsung 870 SATA SSD (used for media for editing current projects)

E: drive: 2TB Samsung 870 SATA SSD

F: drive: 6TB WD 7200 rpm Black HDD 3.5"

Dell Ultrasharp 32" 4K Color Calibrated Monitor

 

LAPTOP:

Dell Inspiron 5310 EVO 13.3"

i5-11320H CPU

C Drive: 1TB Corsair Gen4 NVMe M.2 2230 SSD (upgraded from the original 500 GB SSD)

Monitor is 2560 x 1600 @ 60 Hz

Abb wrote on 11/19/2023, 6:11 AM

Thank you for your quick response. Here is the information :


The driver of AMD Radeon is : 27.20.11020.14001
The driver of NVIDIA Geforce is : 31.0.15.4592

Dexcon wrote on 11/19/2023, 6:19 AM

You've got two GPUs from different companies -which GPU was selected in Vegas Pro "Options/Preferences/Video (tab) - hardware decoder" and "Options/Preferences/File I/O (tab) - Hardware decoder"? Are they the same?

Cameras: Sony FDR-AX100E; GoPro Hero 11 Black Creator Edition

Installed: Vegas Pro 15, 16, 17, 18, 19, 20, 21 & 22, HitFilm Pro 2021.3, DaVinci Resolve Studio 19.0.3, BCC 2025, Mocha Pro 2024.5, NBFX TotalFX 7, Neat NR, DVD Architect 6.0, MAGIX Travel Maps, Sound Forge Pro 16, SpectraLayers Pro 11, iZotope RX10 Advanced and many other iZ plugins, Vegasaur 4.0

Windows 11

Dell Alienware Aurora 11:

10th Gen Intel i9 10900KF - 10 cores (20 threads) - 3.7 to 5.3 GHz

NVIDIA GeForce RTX 2080 SUPER 8GB GDDR6 - liquid cooled

64GB RAM - Dual Channel HyperX FURY DDR4 XMP at 3200MHz

C drive: 2TB Samsung 990 PCIe 4.0 NVMe M.2 PCIe SSD

D: drive: 4TB Samsung 870 SATA SSD (used for media for editing current projects)

E: drive: 2TB Samsung 870 SATA SSD

F: drive: 6TB WD 7200 rpm Black HDD 3.5"

Dell Ultrasharp 32" 4K Color Calibrated Monitor

 

LAPTOP:

Dell Inspiron 5310 EVO 13.3"

i5-11320H CPU

C Drive: 1TB Corsair Gen4 NVMe M.2 2230 SSD (upgraded from the original 500 GB SSD)

Monitor is 2560 x 1600 @ 60 Hz

Abb wrote on 11/19/2023, 6:30 AM

On video :
On File I/O :

RogerS wrote on 11/19/2023, 6:35 AM

Looks like an old Radeon Graphics driver- try updating it and the issue will likely go away.

Abb wrote on 11/19/2023, 6:51 AM

It indicates that my drivers are already the most recent :/

RogerS wrote on 11/19/2023, 7:00 AM

It's not-- that's 2 years old.

Try the AMD website. https://www.amd.com/en/support

Abb wrote on 11/20/2023, 3:29 AM

Thank you it works!

RogerS wrote on 11/20/2023, 3:42 AM

That's great to hear!

In the past I saw a number of other similar complaints with Radeon Graphics (integrated) and thought this might fix your issue, too.